Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 5 months. Don't waste your money. No longer turns on, can't get product support.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carrie O,
We're sorry to hear that the ROG Ally X is unable to power on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0061" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Crash system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system no support all game and crash ,y try to play doom and the game not working
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Isabel R,
We sincerely apologize for the system performance issues you're experiencing with the ROG Ally X while gaming and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0060" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
QA issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with left bumper not working. A day late and a dollar short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charles,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issues described, the device appears to be defective. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
EMPTY BOX
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An empty box is what arrived. Best Buy refuses to issue a refund after initially claiming the refund was issued and should be reflected in my account within 7-10 business days.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shae C,
We're sorry to hear that an empty box was delivered and we apologize for the inconvenience caused. This is not the kind of experience we want our customers to have with our resellers. To file a formal complaint, we recommended contacting BestBuy customer service at 1-888-237-8289.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2407030210-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus rog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been having trouble with the battery ever since i bought it...i had to send it back twice Because it wouldn't keep a charge and you cant charge while playing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Craig D,
We sincerely apologize for the battery issue you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. To further investigate the issue, please email us at customerloyalty@asus.com and include the case number "N2407030210-0031" as a reference. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't worth anything near the price of it, and tends to overheat easily.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James B,
We sincerely apologize for the issues you're experiencing with the ROG Ally X and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0063" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
horrible performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.unable tonplay consistently keeps crashing will be returning the item
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ismael A,
We sincerely apologize for the system performance issues you've faced with the ROG Ally X and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the device, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0062" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Overall performance
10 out of 10! Highly Recommend! As Guga would say!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st things first, if you're thinking about buying the ASUS - ROG Ally X 7" 120Hz FHD 1080p Gaming Handheld - AMD Ryzen Z1 Extreme Processor - 24GB with 1TB SSD - Black, but you're on the fence, or you can't make up your mind, I recommend you just do it! I guarantee you won't be unhappy with your choice. The new ROG Ally X by Asus is just that good! I'm not saying the old versions weren't good, or that other brands aren't either, but the Ally X stands head and shoulders above all the rest. The included feature set is just amazing, I don't know how they aren't loosing money with everything that's included. I honestly would have expected to pay a lot more for what you get with the Ally X. The game play is silky smooth right out of the box! I also was able to play most of my games without even needing to remap the controls. The Ally X comes with the Armoury Crate software that allows the user to reconfigure almost every button, knob, or any other feature of the system, and also allows adjustments to the graphics processing, allocating the included 24 GB's of ram between the CPU and GPU, adjusting the battery performance profiles, and it can also act as a command center to launch all of your games from one central library no matter what publisher or gaming platform it would normally use. I ran some benchmark tests and was surprised... the average FPS on some of the more demanding games actually wasn't that high, but the low FPS were nice and smooth, and, and the game play looked and performed amazing, with no stutters, jagged edges, tearing, freezes etc... and that's the out of the box settings, I just let the Ally X determine it's own optimal set points, and was blown away by how well everything looked and performed. The charger is included, which is nice to see these days! It comes with a 65W charger but it can be used with a 100W charger for even faster charging performance. It includes 2 USB C ports, both of which can be used for charging, and for pass thru charging as well. Also the Ally X can be hooked up to an external display, via either of the 2 USB C display port outputs, and external controllers, mouse, and keyboards, and even an external graphics card can also be connected turning the Ally X into a portable gaming PC. The weight feels solid in the hand, without being to heavy for long gaming sessions, and the battery is powerful enough to watch a couple of movies, or game for several hours. The screen is beautiful, however it is very reflective, so bright lights are annoying if they're behind me but I just change the way I'm sitting and it usually isn't a problem. And lastly the speakers are really decent as well. I work in a warehouse with lots of loud noises and powerful floor fans, and I was able to hear my games clearly without even having to turn them up all the way. Overall I'm extremely happy with the Ally X, so much so that I'm even going back through my old games library and replaying some of them again. The Ally X is one of those rare home run products that I definitely recommend and know you won't be unhappy with!
I would recommend this to a friend Don't buy it!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so overpriced for a system that fails. I have not been able to play any of my games yet. It only crashes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the performance issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
Useless junk day 1 yayyyy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered today won’t turn on or hold a charge Lovely, and Best Buy expects me to go to store return and order a new one lol like noooo yall can send me another one then I’ll give this junk back
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MatthewS,
It's regrettable to hear you've encountered issues with your Ally X. Please know that all ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have replaced the board with an alternate, but I will forward your feedback to the Product team for review. Please reach out to me at your earliest convenience and I'll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Not Solid hardware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has some controller issues, the device feels in Beta version, the triggers make noises, I tried several units and ended up with the same issue
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AliS,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DOA wont turn on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the Ally X today plugged it in for 2 hours and wont turn on
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bsm267,
We're sorry to hear that the ROG Ally X doesn't power on and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, it is recommended to press and down the power button for more than 14 seconds to see if the device powers on. Ensure that the AC adapter is plugged into a working outlet and connected to the ROG Ally X.
Should the issue persist, we recommend contacting the place of purchase for an exchange or return if you are still within the return window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fail products
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right trigger not working…. Ps2 emulator controller not working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laptopstech,
We certainly understand your disappointment and the inconvenience this may have caused you. Please make sure to properly set up the game via Armoury Crate. You can also ensure you've recalibrated the gamepad. Another thing you may want to check is before using your emulator ensure that the system is set to gamepad mode rather than desktop mode. If you’re still experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Not so reliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a couple months but then the System froze with black screen and fans on high. Wont charge, broken.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sergio,
We sincerely apologize for the system performance issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No Go
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They cancelled my order after I paid and still haven’t refunded me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher B,
It is with great regret that we learn that your order was cancelled and you have not yet received a refund. This is not the kind of experience we want our customers to have with our resellers. To further investigate this issue, we recommend contacting Best Buy customer service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2407030210-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Product quit working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This console shut off fully charged, I’m very unhappy with this purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott,
It is our sincere regret that ROG Ally X shut down while fully charged and we apologize for the inconvenience. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return do to sticks not working and triggers not registering
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Moises S,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We understand that you have returned the device, and we hope that you were able to obtain a functional replacement.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407030210-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
It's bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received the goods and pressed the power on button after plugging it in and there is no response I need help
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear dpzjpjs,
It's regrettable to hear you've encountered issues with your Ally X. Please try leaving the charger plugged in for an extended period to debug the unit. If you’re still experiencing issues, please get in touch with me with any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Battery life
Upgrade!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally X continues to put Asus at the front of the line in handheld gaming. In my opinion, the standout features of the second-generation over the first are its vastly improved battery life and enhanced storage capacity. Let’s face it, nothing sucks more than being right at the critical point in a game and then having everything shut off. Battery life in the ROG Ally X is nothing short of impressive. ASUS clearly listened and gave this model a more robust battery that offers significantly longer playtime. Whether you’re in the middle of an intense battle or exploring vast open worlds, the fear of your device dying at a crucial moment is a thing of the past. Storage capacity is another area where the Ally X shines. The previous generation’s limited storage forced gamers to make tough decisions about which games to keep installed or to spend more money on removable storage. But the new model, gives you a substantial increase in internal storage. This upgrade is particularly beneficial for those who prefer AAA titles, which can consume significant storage space (and battery!) The ASUS ROG Ally X combines these critical improvements with the high performance and sleek design that Asus typically delivers. It retains its high-quality display, ergonomic design, and powerful internals, ensuring a smooth and visually stunning gaming experience. For any serious gamer looking for a portable solution without compromises, the ROG Ally X is the way to go.
I would recommend this to a friend Poor Performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggles to place basic games. Very disappointed and had high hopes for this device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GSit,
We sincerely apologize for the performance issue you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the gaming issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046445/