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Customer Ratings & Reviews

$899.99

Customer reviews

Rating 4.7 out of 5 stars with 2205 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,205 reviews
  • Rated 1 out of 5 stars

    Havent recieved my order

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This roll out has been atrocious. Asus and best buy could care less about their consumers.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Denver,

      We're sorry to hear that you haven't received your ROG Ally X. On behalf of ASUS and the reseller, we apologize for any inconvenience caused. This is not the quality of service we aim to provide. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services.

      Please allow us to make your experience with ASUS a better one. Our recommendation is to contact the place of purchase to receive an update on your order. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Wont power on

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged my Ally in with the charger it came with and it wont power on or charge.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KendellB,

      Thank you for bringing this to our attention and I certainly understand your frustration. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have replaced the board with an alternate, but I will forward your feedback to the Product team for review. Please reach out to me at your earliest convenience and I'll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Asus listens to consumer feedback,more rounded dev

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much has changed since the initial ROG Ally Release, Asus continues to use: - The familiar shipping box, in black instead of white; - Carboard type stand found in the lid, only there’s 2 pieces this time instead of one to which you can use both as a way display your device or have one stored in two different areas; - The main unit look similar to the original, with slight changes in rounding corners, grips size increase, added logo in the grip as found in similarity to some other manufacturers grips; - Under grip buttons are now smaller and placed in a more finger friendly resting zone; - Thumbsticks feel as though there’s more of a grip and dip, and have moved closer to the screen while retaining the RGB light rings; - With the changes in the battery size, the unit has picked up some added weight, not noticeable to new users… upgraders will notice; - No longer carries the reflective stickers on the edges and the - The default wallpaper looks really cool opposed to the original look; - RAM amounts have changed to bump it up to 24GBs over the previous 16GBs; - There is now 2 USB-C ports over the previous native Asus port on the previous unit; - The included SSD is now 1TB over the previous 512GB and upgradable via NVME or adding an SD card to the port that has moved further away from the hot zones. Sits more comfortably with the rounded corners and increased grip areas and decreased boxiness to the unit. Setup is still just as fast and easy as it was before. Power on, connect to the internet, apply any missing WinOS 11 updates, the Asus updates also. The added RAM does make a difference in gameplay while limiting the frame drop and stutter for heavy RAM use games. The Ally X is still running the command center and armory crate for a one-stop game shop to access all of your games installed, cloud gaming (xBox Live, PS), STEAM, and COG games. The Asus Command Center still allows you to fully customize your ROG to fit you and from power, brightness, operating modes, game profiles, and controller modes. Overall cooling has improved and decreased sizes in the fans. With the increased battery size, you can get at max performance around 3-hours of gaming. Even longer with lower performance settings, varying by the games you’re playing. The 100w fast charging is a new option, in the box, there is a 65w charger. The higher watt charger will allow you to charge to full in around about an hour. While this is a powerhouse gaming focused PC, it can also be user as a daily work machine during the work day via external device and accessories keeping you game ready at the end of a long workday.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not ready at best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to wait until friday to get it Ridiculous Boooo

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DavidP,

      Thank you for your comment.



      We certainly understand your disappointment not receiving The ROG Ally on a timely manner and the inconvenience this may have caused. Hopefully, this was already resolve by your vendor. Should you need further assistance with the ROG Ally or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 1 out of 5 stars

    Never on Time!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping never on time when buying from Bestbuy!!!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tee92,

      Thank you for your comment.



      We certainly understand your disappointment with the shipping delay and the inconvenience this may have caused. Hopefully, this was resolved by your vendor. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    From Someone Who Returned the Orignal.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is such a massive improvement from the first. I returned the original Rog Ally Z1 Extreme when it first came out because of faulty buttons and terrible battery life. This device is amazing. Personally I prefer the black color over the white. The extra ram is nice but the nicest part of this device has to be the better UI (windows still sucks but that’s not Asus’s fault) and the battery life. Well done Asus.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best handheld on the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Great battery!, the 24gb of ram makes the device runs really smooth!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for on the go gamers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best system for gamers on the go. I take this when I’m working out of state and it’s the best thing I could of purchased

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Rog Ally honest review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellently and really happy with its compatibility with games!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bazzite takes this thing to the next level!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally X was already an amazing handheld, but Bazzite basically makes it into a Steam Deck Pro. "Quick Resume" alone is a killer feature that all gaming handhelds desperately need ASAP!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Powerful Handheld

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had it long but love it already, exceeds expectations for performance but has some software hiccups being a windows handheld

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great handheld

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for buck. Can be used docked as a regular computer then taken off dock to game comfortably on the couch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    My rog

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the rog, this is my go to for on the spot gaming,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Bit Manual Tweaking is Needed Tho

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good just wish you could change the memory assigned to gpu without restarting. Some games relies on cpu power and others rely on gpu. Trying to find a balance for each game is tricky. Overclocking doesn’t perform any better on AAA games. It seems to make it worse. Vsync also creates stutters and lags so don’t turn it on. For Radeon settings I’ve noticed performance issues turning any of the settings on. Anti-lag does help in some titles but others don’t like it. Overall its a very powerful computer You just need to tweak every game you put onto it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Tip of the spear handhand gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I adore this thing. I had the Z1 extreme before and my only complaint was the battery life. The battery life now is wonderful. I cant put it down!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for me. It's very simple and very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine to play on it is a little big but manageable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrible Dont Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine is overheating and the LCD came damaged with lines. Might have got a bad unit but its not a good look

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overall Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this while recovering from surgery, expecting to spend a few weeks in bed, and was excited about it. Unfortunately, when it arrived, I was incredibly disappointed. The overall quality feels extremely cheap like it would fall apart if dropped even once. On top of that, it doesn't come with a case or anything convenient for protection. For context, I have a gaming PC with a 4080 Ti Super, so while I wasn’t expecting this to be anywhere near that level, I at least hoped for a decent experience. Honestly, I almost wished I had bought a Switch instead. The laptop-style UI made me realize I could have gotten a small gaming PC with a better graphics card and higher frame rates for the same price or even less. In the end, I returned it and got the Steam Deck OLED instead, and the difference is night and day. Do yourself a favor—save your money. If you’re curious, try it out, but don’t hesitate to return it and explore other options.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Cisko Soto,

      Thank you for sharing your feedback on the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

      Although you have returned the device, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407030210-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Not impressed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to like it, but games run better on the original ally.the build quality and triggers are better but still not very stiff.the screen is just as unimpressive as it was before. For $850, you would think it would get a bigger screen. I do not recommend it. Save yourself the headache.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joe B,

      Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407030210-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus