Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth upgrading. You get maybe 1-2 fps more in games. Joysticks feel the exact same, not even hall effect, and the software can be updated on OG ally. I would pick up a OG ally for $400 and spend $100 doing the 90wh battery mod which makes it better, and this an obsolete, more expensive device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scout,
We certainly understand your disappointment. Some notable upgrades made on this device are the larger battery, larger/faster memory, improved joysticks, and improved cooling. Please reach out to me at your earliest convenience and I'll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Terrible product. Plastic and cheap.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all windows on this is terrible. Install Bazzite only because steam OS hasn't been developed for anything else other than the steam deck as of 4/12/2025. 5 months into this.. and I play roughly 80 hours a week.. the thumb grips on this started twisting off.. literally.. would not stick in one spot. And this is a known issue. Link to somebody else that had the same issue. Watch the video. https://www.reddit.com/r/ROGAlly/comments/1ezxmda/thumbstick_rubber_loose/ Isn't worth 800 bucks. Go buy the steam deck. Everything else sucks.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thisproductsucks00,
Thank you for your comment.
We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused if you are experiencing issues with Windows 11 and playing Steam games. This ROG Ally is fully optimized to run full version of Windows 11 and play Steam games without problem. If you are having issues with Windows 11 and unable to play steam games, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-x-2024/helpdesk_download/ . The most current Armoury Crate utility software version is available at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Configure the game and video settings inside the Armoury Crate utility. Additionally, if you are playing these games online, please ensure the device has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
A button breaks fast...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive to be a good PC, decent as a mobile windows and game station. Just know you get better if you get any kind of pc, laptop, or consoles.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jzawg,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034246-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not pick up opened box ones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got one from best buy and the 1TB ssd its supposed to come with didnt come with it. The only comment on the open box label was "residue" which says to me that they arent checking to make sure everything is returned with the product when accepting the return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott,
It is with regret that we learn you received the ROG Ally X with the wrong SSD. On behalf of ASUS and the reseller, we sincerely apologize. If you are still within the window, we recommend contacting the place of purchase for an exchange or return.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407030210-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not cool raising prices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not cool raising prices i would have bought this out was on my list not cool.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Paul,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if the price of the ROG Ally increased. One of the primary reasons for this increase is the impact of Tariffs, particularly those imposed on China. Since most components, such as microchips, required for these devices are manufactured overseas, when tariffs are applied to these imported components, it increases the manufacturing cost, which can then be passed on to the consumer in the form of higher prices. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty