Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- |
- SKU:
- 6583218
Customer reviews
Rating 4.7 out of 5 stars with 2205 reviews
(2,205 customer reviews)Rating by feature
- Performance4.8
Rating 4.8 out of 5 stars
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Controller4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Gaming deck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can take my gaming with me every where with ease. It’s has good graphics and smooth gameplay.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plays everything ive thrown at it and its pretty quiet
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing so powerful for the price and portable can take it anywhere
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Review of the ROG Ally X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use the ROG Ally X daily and have no issues running AAA games. With some tinkering using AMD Adrenalin, it handles everything well. The only downside is the screen size, which could be larger for an even better experience. Overall, a great handheld!
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
best portal gaming computer money can buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the console, it's a portal computer, now I can play all my games on steam and other gaming platform anywhere I go. Planning to take it during my travel and loving the product!
I would recommend this to a friend - Pros mentioned:Battery life, Overall performance
Rated 5 out of 5 stars
excellent gaming handheld!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product!! battery life is excellent!!performance is great.never had any problem at all playing 24/7! controllers are great!
I would recommend this to a friend Rated 3 out of 5 stars
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it a month ago, and I'm already having issues with the device. The right joystick has a weird movement, and the RT button sounds like the spring is rusted. They told me they won't accept a return because 15 days have passed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felipe R,
We sincerely apologize for the issues you've faced with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To further investigate the problem with the joystick and the buttons or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Love It!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! My fiance has a ps5 and uses the tv, so I wanted something portable so I could sit on the couch with him and play. I am amazed by the picture quality and loading speed. I am not a hardcore gamer (came from playing on switch) but even my fiance is amazed by the quality of this hand-held!
I would recommend this to a friend- Pros mentioned:Overall performance, Portability
Rated 5 out of 5 stars
An Excellent Portable Gaming Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally X is a fantastic upgrade from my Steam Deck. It runs modern titles at reasonable frame rates and allows me to take my entire gaming library with me. Definitely the best handheld PC available.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this gaming handheld.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this gaming handheld it’s my favorite gaming device it plays all the games i never thought i could play on the go. Would highly recommend this to anyone who travels or just likes to go places
I would recommend this to a friend - Pros mentioned:Screen quality
Rated 5 out of 5 stars
Looks cool, feels cool, is cool
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels great to hold and the screen's specs are not only amazing, but adjustable! I love gaming on this device.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
Amazing Handheld from a Two Faced Company (ASUS)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First things first, the Ally X is a 5 star device. I love this thing so much, perfect in every way. I give this 3 stars because you have to give your money and trust to ASUS. I have had this for 4 months or so and I have to sontact support ever 2 weeks becuase there has been an issue with registering the device for the warranty. I reach out, they say "we are so sorry and care about you and will fix this", then say its fix, it still shows error and then the cycle continues. It just show that the other rumors or facts about them doing things to get out of the warranty on there devices, look into the ASUS Motherboard fiasco. The hard ware is great but the support and software is not. Plus, the hardware is great but it is inconsistent. I bought the ally x had to return it to Best Buy becuase it was bricked and the second one worked great. When it works its incredible. Best Buy is also great with their return policy. Bought a monitor from Micro Center and two died before I got one that worked for more than 2 weeks. Again, when it works its incredible. Agin, Micro Center is great too with their return policy. Summary. Buy this only at a third party that has a great return policy and offers their own warranty. Or buy the Legion Go. Not as good of a product but don't hear the consistent complaints about it. Chances are you will not have an issue with Ally X but if you do, do you really want to but your faith in a company that has proven to not support their customers or stand by their products to fix this incredibly expense handheld? 5/5 Ally X ----100/10 ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joe S,
It is our regret that you have encountered difficulties with our support team regarding your ROG Ally X warranty issue. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2407034851-0036" as a reference so that we can investigate this issue further. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 2 out of 5 stars
Good when it works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded from the standard Ally. I’ve had multiple issues with this specific device black screening randomly, with no input response or audio while actively gaming. No inputs resolve the issue. Only solution is to hold the power button until the system powers down. After attempting to contact Asus support, I was placed on hold for over an hour until I finally heard someone pickup the line and then immediately hang up the phone. Strongly considering a return if the EC restart I performed doesn’t resolve the issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John M,
Please accept our sincere apologies for the black screen issue you've encountered with the ROG Ally X and our support team, as well as the inconvenience caused. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, please email us at customerloyalty@asus.com and include the case number "N2407034246-0005" as a reference so we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Rog ally x
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gaming handheld. Have no complaints. Run a cool and stirage is upgradeable.
I would recommend this to a friend Rated 3 out of 5 stars
The D-PAD isnt good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great, I mainly bought it to play some Retro games on some emulators. I play tekken 8 on it time to time but its mid settings. I didn't like the 1tb ssd it wasnt enough but I bought a WD 2TB to expand that on top of a 1tb micro sd card. The biggest Con on this is the D-PAD. It literally is in the worst place since i happen to touch the screen when using it time to time. Not only does it mess with me because of fingerprints but some emulators react to the tapping which enter/exit full screen mode during gameplay. IF the D-PAD mimic'd a Dualsense D-pad or even Switch Pro, this would be perfect.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very surprised, in the best way.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to purchase at first, but I'm very happy with the graphics, variety of games available to use and performance overall including battery life. I have been playing Uncharted 4 and it works perfectly. Resident Evil 4 and Fallout 4 work great as well. It's like a Steam Deck, but with better options in regards to the games you can play. 5/5
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
Great piece of kit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a big improvement over the original ally from last year or even the Steam Deck Oled that I use almost daily. I do wish it had an OLED screen but that's just being picky. As a person with bigger hands (XL nitrile gloves for ex.) it's not quite as comfortable as my SD but I think it's just a learning curve of how to grip it. Battery life in games like Ghost of Tsushima or The First Descendant I am getting about an hour longer at the 17w preset and much higher frames with smoother frame pacing. I will probably end up upgrading the SSD to a 2tb or more in the future just to have more games installed than I will probably play. I think if you are in the market this is worth the extra cash if you can afford it if not grab the SD OLED
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Wonderful little device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been using the Ally X for the past few months now and its amazing! I suffered a back injury that left me bedridden for afew months and this allowed me to continue playing my favorite games. Once again asus has continued to earn my business,wether it be motherboards and graphics cards,or mobile gaming solutions!
I would recommend this to a friend - Pros mentioned:Battery life, Overall performance
Rated 5 out of 5 stars
Great handheld gaming pc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.plays any game your throw at it. Battery life is great and can easily last 3 hours
I would recommend this to a friend - Pros mentioned:Battery life, Screen quality
Rated 3 out of 5 stars
Needs Steam OS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not the demographic this item gets. I am a 56 year old gamer and last month began possibly needing readers. The battery, the screen, the feel are all above 3 stars.... What makes it 3 stars is Windows and even worse it's Windows 11 which has so many issues in regards to connections. I hope to update this review but am also considering returning it as I won't be traveling as much as I thought i would. Asus did great and it might be AMAZING with a different OS like Steam OS. 3 stars because it doesn't work well for me. The excitement was short lived with the 3 days of updates.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tecnopagan,
We sincerely apologize for the Windows Update issue you're experiencing with the ROG Ally X and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem described, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support


























