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Customer Ratings & Reviews

$899.99

Customer reviews

Rating 4.7 out of 5 stars with 2205 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 2,205 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld I own since the Nintendo switch And it is worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great on the go device. It has alot of power for what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is great! Customization is absolutely perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A caveat when purchasing "Open Box"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my ROG Ally X, Excellent Open Box however there is a caveat. I noticed my Asus ROG warranty date was about a month prior to my purchase. I had seen postings were people contested the date and had the warranty date adjusted. I contacted Asus, I supplied the requested documentation, I was told because my Ally X was an "Open Box" the original warranty date would stand. Just be aware of you buy an "Open Box" unit your warranty will be from when ever the original registration was received by Asus. I'm still happy with the purchase, just disappointed Asus would not adjust the warranty date.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Works great, feels great in your hands. Preferred over a steam deck.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    NICE TOY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to lie, I loved the Ally X. When I received it, I was a kid in a candy store. I did everything popular gamers online said to tweak the system BEFORE playing my first game. Download Division 2 AND had it in Clouding gaming. Fought so so hard to love it AFTER playing Division 2. Every game is smooth no issues. Division 2, it took every bit of strength not to throw Ally X through the wall. Changed settings on Ally X, Crater, and AMD, nothing. Changed settings in-game nothing. The game would run smoothly for 30 minutes then it would stutter/lag. Before anyone says anything it was connected to 5G. Then played other games. Solo / PVE is beautiful but PVP is horrible. It wasn't just Division 2, I would stop moving in MK 11 or Tekken, and next minute I'm on the floor. Need for Speed find myself doing donuts on the track out of nowhere. BO6 Zombies, i think i killed a rock, broken down vehicle and ran into a wall several times. Dont think i did much damage against zombies. Couldn't take it anymore. Didn't buy the handle for solo, got it to play PVP games. Heard about other solutions wipe out the HD and install SteamOS but defeats the purpose of buying Ally X. Could have bought Legion. I returned it 3 weeks hassle-free. Love BB by me, awesome people. Now I'm waiting on pre-order RoG Ally Xbox. Let's give that a try.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mohammed,

      We apologize for the issues you encountered with the ROG Ally X and regret that the product failed to perform as intended. We’re glad to hear that the return process was smooth and appreciate you taking the time to share your experience. Your feedback has been documented and will be passed to the appropriate teams to support future product improvements.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Pretty cool.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it all the time, take it almost everywhere I go. Would buy another, great sales team at East Brunswick.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best PC handheld available right now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having tried all the major PC handhelds out there, this one is definitely my favorite. Huge battery, great analog sticks, buttons, and triggers. The Legion Go has a beatiful big screen, but it negatively impacts the size and weight.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Performance lacks but its decent for a handheld.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the build quality is fine im not sure what people are complaining about. If you want a hand held that will run emulators decently, older games on good settings this is fine. I wasnt expecting 4k on newer AAA titles, but im struggling getting 30 solid frames on newer games even after spending hours playing with system settings/ game settings. I’m not new to PC gaming whatsoever but i would much rather spend 200 on a Series S and carry that around for whatever game I want. Either that or spending a bit more on a more capable laptop.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Handheld gaming pc.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for his birthday, he is very impressed with the quality. It runs at high speed with no buffering.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Based handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this with windows for a short time before switching to linux bazzite and its basically a super powerful steamdeck now. This thing is well worth the full price i paid for it let alone on sale or open box.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent handheld gaming device. I have the previous ROG Ally from last year, and this Ally X is much better. This is my entry into pc gaming, and it is a great way to play games that aren't on the conventional home consoles (Xbox, Playstation, Nintendo).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays all my Aaa games with little to no problems!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like having my gaming PC on the go. So convenient for long flights

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite, on the go gaming device! Super snappy, love the feel of the buttons, and runs just about everything from LoL to BF6!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Beware of Monitors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The handheld itself is very handy and nice for travel. It lasted about 2-3 hours on a full battery for me. I was playing games like 7 Days to Die for reference of strain to unit. My biggest issue came when I connected the handheld to my 4k 240hz monitor. It obviously couldn’t handle those specs which is understandable, but when I dropped the specs to be compatible with the handheld, it basically rendered my monitor useless. The amount of warped framing, scaling errors, and mutli-tasking the handheld was attempting to do caused it to basically crash any game I was playing. It could hardly run Windows in that mode. Not a deal breaker if you’re strictly using it for on the go, but keep that in mind in case you’re looking for an All-in-One solution like I was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mini PC

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld Mini PC on the go Nintendo switch on steroids

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this thing!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like gaming on the go it's a no brainer. Lots of power in the tips of your fingers for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device. Very happy I traded the Lenovo legion go s for this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Rug Ally X 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming experience ever.Easy installation of games/applications.

    I would recommend this to a friend