Customer Ratings & Reviews
- Model:
- RC72LA-ALLYX.Z1X
- SKU:
- 6583218
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Storage Capacity
Rating 4.7 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.
This summary was generated by AI based on customer reviews.
Good enough, but not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is garbage, but I assumed it would be. Navigating windows with the joystick sucks. Hopefully the xbox overlay will be better, but I honestly should've bought a steam deck instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Asadi,
Thank you for your feedback regarding the ROG Ally X. We apologize for the inconvenience caused by the battery performance and the challenges of navigating Windows with the joystick. Your comments are valuable, and we will ensure they are shared with the appropriate teams for review.
To assist with troubleshooting the battery issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0057" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
An experience thats exhausting.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very capable system . However a bit buggy. Had to uninstall Amory Crate and do a reinstall because it got stuck on the loading screen. Windows is a pain in the a## , but thats not a knock on the system. Probably won't buy another one. This is my 2nd Ally. Bought the first one and gave it as a Christmas present to a relative. I miss the ease of the console experience. Tweaking settings to get the best FPS is not my thing. Much prefer buying a game and it just works. I think PC gaming is amazing but I look foward to the Switch 2 . When I want a game I really don't want to research whether or not it'll work and then if it does have to then research the optimal settings for said game. Not for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gervase Z,
Thank you for sharing your comments regarding the ROG Ally X. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To troubleshoot the issue you're experiencing while gaming, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Rog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its amazing i can use it as a computer for gaming and i use it for photo editing for my photography!!
I would recommend this to a friendGreat gaming machine, not mature enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little gaming hardware. I'm waiting for this to be more mature as I don't think the CPU/GPU is strong enough for actual gaming. The jump from 720p to 1080p gaming is too big for me to ignore and act like 720p gaming is acceptable.
I would recommend this to a friend- Pros mentioned:Overall performance
Good after first returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did have to return my first one due to crunchy RT but after giving another a shot I love it.
I would recommend this to a friend - Pros mentioned:Overall performance
Good product, bad quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is amazing, able to run games like bo6 at 60 fps and still looks good, but Asus quality control absolutely sucks, had issues with the triggers being loose or getting suck, the right bumper trigger got mushy or had to press hard to get it to actuate. Got it exchanged and had no issues with the face buttons or triggers but the right Analog stick was loose, moving freely up and down and when moving it around sometimes caused it to make a popping noise. I would say wait to buy one for them to address their quality control, should not be having these issues out of box on a $700 console.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trent,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if two devies you received had problems. All ASUS products undergo intensive quality control testing and inspections, and are buiilt to last. The problems you have had with the ROG Ally are random. ASUS provides warranty coverage for the product. We recommend you send the product in for service to resolve this hardware issue immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
A significant upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review................................................ . . . . . . .. . . . . . . . . . . . . .
I would recommend this to a friend10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it about a month so far, was torn between this and a steam deck, can confidently say I’ll probably never buy another new console again
I would recommend this to a friendGreat product! When it runs...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent console when it is not bogged down by the horrible software support that is hit or miss by the manufacturer. Three different ways to update drivers and they constabtly interfere with eachother. Recently had to reinstall windows to fix an update error. But when it works, everything is peachy!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear James C,
Thank you for your feedback on the ROG Ally X. We're sorry to hear about the software difficulties you've experienced and understand how disruptive that can be. We’ve noted your concerns and will share them with our product team for further review. It’s great to hear the device performs well when everything is running smoothly, and we’re committed to improving consistency.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0053" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best Handheld
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be one of my greatest purchases ever love this thing use mine all the time
I would recommend this to a friendGood console
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware is good. The issue i have is it is hvy and uncomfortable if you have beginnings of arthritis.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, Graphics are amazing. It’s a must have. 10/10 would recommend
I would recommend this to a friendIt's okay .
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on the go, but just not as powerful as expected. Very laggy, and the screen quality is not ideal. I hope to see some improvements down the road. Feels good as a handheld Sound is okay but not much to be expected unless using headphones.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angela F,
Thank you for sharing your feedback on the ROG Ally X, and we apologize for the issues you've encountered. We are committed to providing our customers with the highest quality products and will forward your review to our Product team for review.
To troubleshoot the lagging issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Great product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved every aspect the design down to the endless compatabilitys. Overall great handheld.
I would recommend this to a friend- Pros mentioned:Battery life
Wait for the ROGAlly 2.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld, awsome battery life, large memory. But is it worth $800? Not sure.
No, I would not recommend this to a friend Amazing Game
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment! It’s a definitely a handheld PC.
I would recommend this to a friendThe best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent team, it was quite well assembled and the logistics by the store were incredible, highly recommended to buy with Best Buy
I would recommend this to a friendHigh End Gaming from High End Customer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little skeptical buying a used item but it turned out to be an amazing purchase. Thanks to Best Buy’s ease of buying and included services I am more than happy!
I would recommend this to a friend- Pros mentioned:Portability
Portable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for gamers that like portability and computers
I would recommend this to a friend Screen could be bigger
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast. Performed better than I expected. Too small of a screen for me though.
I would recommend this to a friend