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Customer Ratings & Reviews

$899.99

Customer reviews

Rating 4.7 out of 5 stars with 2235 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the ROG Ally X's overall performance, improved battery life, and ideal balance of portability and power as key strengths. The device also receives positive feedback for its screen quality, game compatibility, storage capacity, ample RAM, efficient heat dissipation, and acceptable noise levels. While the device is considered a bit heavy, the primary concern appears to be the user experience with the operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,235 reviews
  • Rated 5 out of 5 stars

    Be patient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys take the pc aspect out of the equation. If you take the time to set it up properly and with the right settings it’s perfect. I purchased a compact keyboard and mouse as well as dock and plan to use it to replace my desktop, Xbox, and laptop. For my use it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Portable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for gamers that like portability and computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Handheld

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be one of my greatest purchases ever love this thing use mine all the time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Screen could be bigger

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Performed better than I expected. Too small of a screen for me though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved every aspect the design down to the endless compatabilitys. Overall great handheld.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, Graphics are amazing. It’s a must have. 10/10 would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A significant upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ............................................... . . . . . . .. . . . . . . . . . . . . .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Game

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment! It’s a definitely a handheld PC.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough, but not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is garbage, but I assumed it would be. Navigating windows with the joystick sucks. Hopefully the xbox overlay will be better, but I honestly should've bought a steam deck instead.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Asadi,

      Thank you for your feedback regarding the ROG Ally X. We apologize for the inconvenience caused by the battery performance and the challenges of navigating Windows with the joystick. Your comments are valuable, and we will ensure they are shared with the appropriate teams for review.

      To assist with troubleshooting the battery issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407034851-0057" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Rated 4 out of 5 stars

    Good console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware is good. The issue i have is it is hvy and uncomfortable if you have beginnings of arthritis.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product! When it runs...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent console when it is not bogged down by the horrible software support that is hit or miss by the manufacturer. Three different ways to update drivers and they constabtly interfere with eachother. Recently had to reinstall windows to fix an update error. But when it works, everything is peachy!

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear James C,

      Thank you for your feedback on the ROG Ally X. We're sorry to hear about the software difficulties you've experienced and understand how disruptive that can be. We’ve noted your concerns and will share them with our product team for further review. It’s great to hear the device performs well when everything is running smoothly, and we’re committed to improving consistency.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407034851-0053" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Reliable Handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a 4K Gaming PC set, this surprises me with what it can do, as a handheld PC. I like that I can play a variety of games with good battery performance on a 1080P display. It’s comfortable to hold and the back buttons are nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld would recommend to anybody that wants a handheld that can play PC games and console games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps my husband destress while gaming in bed. We also watch our netflix shows on it and it runs really smooth. The only con I would say is it doesn’t stand on its on. Otherwise, great device!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Game compatibility, Portability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A much needed improvement

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally X, or in other words an Ally Extreme with the bugs ironed out (for the most part). With this being introduced into the lineup, there is little reason to get the Extreme and not pay a little extra to get the X. Of course, used market aside, on paper the Ally X is hands down the superior model and after playing with this for a week, it has proven to be quite sufficient as a handheld gaming PC. To start, a much needed upgrade is the battery, which is twice as big at 80Wh. With games running between 15W-25W in the silent profile, you can get just over 4 hours of gaming. With a manual profile to go as low as possible, I was able to get some lower profile indie games to run around 10W-13W. This means almost 7 hours of gaming on the go. Depending on the game, this is doable with decent FPS of at least 30+. If you were to bring a battery bank, you can get more. I estimated about 2000mAh of charge is needed to go to full when using a wattage meter. The 100W when charging is correct, but the included charger only goes up to 65W. As for handholding the device, is is quite comfortable. It does not feel too bulky, and the weight is not too bad either. While the air being exhausted from the top vents can feel hot, the places where you grip do not feel hot at all. Additionally, when using the silent profile, it does actually stay very quiet. Having two USB-C ports make this a much more friendly travel PC without needing to bring a dock so you can charge and plug in a peripheral. These are all welcome changes and updates the the Extreme, even if there is no significant changes to the internal hardware itself. Overall, Asus gives you a lot of customization when it comes to the software interfacing with the hardware, and it is good to see them allow you to set all kinds of different profiles so that you can get the best performance possible to the game you play. It is great to see that they have taking what was wrong with the original Ally, and improved on it with this model. Of course, there are still things that could be improved. Not at the fault of Asus, Windows is still not the best in terms of usability with a small touch screen. The keyboard feels in the way most of the time, and it really feels like you are fighting with switching between using Armory Crate and the Windows UI. The finger print sensor is not that great, it seems to be a miss more often than not. Other than these, there has not been much to complain about. Overall, this has been a pleasant device to bring along while traveling, and is good enough to take the pain away during longs flights. If Asus can continue to iterate on this model, there is a lot to look forward to for the next generation of Ally's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ally x top shelf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic some pc controls are funky but easily fix with a real keyboard and mouse all in all love this thing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great handheld, battery was a little short but for what it was handled well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It meets its purpose, it is fun and useful because it has Windows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality, almost new but was missing a charger, besides that great product and I’m loving it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handle use for gaming but it’s a computer aswell

    I would recommend this to a friend