Customers admire the ROG Xbox Ally for its powerful performance, making it a capable little PC, and its portability, enhanced by great tweaks. The device also boasts a premium screen quality and a smooth 120Hz refresh rate. While the battery life and quiet fan noise are appreciated, some customers express a desire for a larger storage capacity.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 478 reviews
Rated 4 out of 5 stars
good could be better
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This reviewer received promo considerations or sweepstakes entry for writing a review.
is good the software is a little slow and internals could be better
I would recommend this to a friend
Rated 5 out of 5 stars
Rog Xbox Ally
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good gaming pc for multiple games on Xbox pc and also emulator I’m happy with purchase so far fix settings for some games plays all AAA games 1Tb combo saves you the headache
I would recommend this to a friend
Rated 5 out of 5 stars
Xbox rog ally
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the best purchases I've made is efficient acceptable, and the best thing was that they helped me very well to buy it in the store
I would recommend this to a friend
Rated 3 out of 5 stars
Regrets
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very slow very under power honestly I would have been better off buying a laptop definitely regret buying
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Valued Customer,
Thank you for sharing your experience with the ROG Xbox Ally, and we sincerely apologize for the performance issues you encountered, including slow responsiveness and underwhelming power, which led to your disappointment with the device. This is not the level of product quality we strive to provide, and we regret the inconvenience caused.
To help address these concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2510034235-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have mixed feelings about this item, there are some pros but it is just not worth keeping in my opinion, there are better handheld PCs on the market. Ultimately, I will be returning.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Khalil H,
Thank you for sharing your experience with the ASUS ROG Xbox Ally. We are glad to hear that you found some positive aspects of the device. However, we are sorry to learn that it did not meet your expectations, leading to its return. We sincerely apologize for any inconvenience this has caused, and your feedback will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2510034235-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Goop product
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The handheld is impressive. Xbox cloud gaming is a very cool feature that works well with this model.
I would recommend this to a friend
Rated 5 out of 5 stars
My purchase: portable Xbox
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I loved my purchase, it's exactly what I was looking for
I would recommend this to a friend
Rated 5 out of 5 stars
Mini Xbox pc
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Like a mini pc but with Xbox . Like a computer but handheld .
I would recommend this to a friend
Pros mentioned:
Battery life, Portability, Screen quality
Cons mentioned:
Setup process
Rated 5 out of 5 stars
Fun and capable portable gaming system!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The ROG Xbox Ally 7" FHD 120Hz Gaming Handheld - AMD Ryzen Z2 A Processor - 16GB with 512GB SSD - Windows is a fun and capable portable gaming system that lets you play your games from Epic, Steam, GOG, or MS Game Pass / Windows Store.
At its heart, this is a Windows device, so initial setup after first turning the device on is going through the Windows 11 setup process just like when you're setting up a new PC. Being that this is a gaming controller and doesn't have a physical keyboard or mouse like a PC would have it takes a little longer when you need to interact with the Windows UI. The touchscreen helps quite a lot with this process! Windows will pop-up a virtual keyboard that works pretty well when you need to enter user information. Once you're connected to your Wi-Fi the device will install any necessary updates. The process took me about an hour or so. A device update downloaded and updated itself with several reboots.
Once the device is all setup and Windows and the device updates are complete you can launch the already installed Xbox for PC software. The device comes with a 3-month Game Pass Premium subscription included which will instantly give you access to hundreds of games! Steam is also already on the device so you can login to that and access all of your Steam games. The Armory Crate software that comes with the device lets you install other game clients like GOG, EPIC, EA, Ubisoft and Battle.net. The Armory Crate software is pretty awesome and lets you control about every aspect of the device. Things like Performance of the GPU, Lighting, Audio, Calibration of the controls, Aura Sync to sync your lighting with other devices or in-game effects and many more options. You could spend hours tweaking the device if you want to. There is also an Update Center which will keep your device updated with device updates from Asus.
I was able to install and play games from Steam, Epic, and the Xbox app that I had purchased through the Windows Store previously. All the games I installed played excellent and the controller support was great. So far, I've installed and played Fortnite, Rise of the Tomb Raider, Borderlands 2, Darksiders Warmastered Edition and Spyro Reignited. All the games played smooth 50-60 fps and look crystal clear on the 120Hz IPS display! Even on battery power when the GPU kicks down a notch by default, I was pleasantly surprised that gameplay was still very smooth and didn't have a noticeable downgrade. I was able to get about 2.5 hrs. of gameplay with Fortnite from full charge to device shutting down with medium brightness on the display. Playing a less GPU intensive game will just increase that gametime. The device charged from 0 to 100% in approx. 2 hrs. on the included charger. Overall, I'm quite impressed with the 3D performance and it's better than what I was expecting!
The external speakers do a pretty decent job with game sounds or listening to music / watching a movie, and the Dolby software lets you adjust the EQ settings. There is a 3.5mm audio jack for headphones and of course Bluetooth for connecting wireless devices like earbuds, headphones, or an external kb/mouse. There is a microSD slot for extra storage and 2 USB-C ports. One is used for charging the device. It would've been nice to see an HDMI port and maybe 1 or 2 regular USB 3 ports. If you wanted to use this as your PC and connect it to an external monitor, you'll most likely need to purchase a port extender type device to adds extra ports and connects to the USB-C port. Spec wise, it's setup pretty well to be used as a PC if one wanted to use it for that. It fits great in front of my main PC monitor as an extra device and I can 3D print a stand for it.
The device feels pretty comfortable in the hands and feels well-made. It's fairly light at 1.6 lbs. I believe. The various buttons on the device make it easy to bring up your favorite game launcher and are configurable in the Armory Crate software. The cooling seems to be excellent with 2 fan slots and plenty of venting on the underside of the device. It's very quiet and I couldn't even hear the fans when gaming.
Considering this is the lower priced and specced configuration of the ROG Xbox Ally I am quite impressed with its performance! I think for $599 this is an excellent deal for anyone looking for a portable gaming device for PC gaming!
I would recommend this to a friend
Rated 3 out of 5 stars
Not bad
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not bad, not the best either. Could use alot more optimization.
I would recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear DanielA,
We're sorry to hear that your experience with the ROG Ally hasn't met your expectations. We understand how frustrating it can be when a new device isn't performing as you'd hoped. To help us understand and address your specific concerns, please share the details of the issues you're encountering with your Ally. I am committed to finding effective solutions and will do my best to assist you promptly. Please reach out to me directly at [email protected], and kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards, Adrian ASUS Customer Loyalty – US Support
Rated 1 out of 5 stars
DOES NOT FUNCTION AS ADVERTISED
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As the other truthful reviews will suggest: don't buy this product unless you: only want to play Xbox games or Xbox PC game well, only want cloud games to be functioning fairly well (which means they play well uninstalled only and are prone to connection issues), you have good internet because you will mainly be only doing cloud games, you want to continuously pay for Game Pass Ultimate forever (which is currently $30 a mo), and are okay with this thing playing only 30% of PC games well at low graphics only - and not on a monitor (on the handheld only). I called Best Buy and reached out to the manufacturer in a live chat before this purchase with all of my questions and was blatantly lied to. This does not play PC - false advertising. Here's what it can't play: It can't play Eve Online (came out in 2003), Star Wars the Old Republic (2011), Halo Infinite (unless cloud only - can't play installed its 30 frames max), Delta Force (the installed PC version) - and I only tried about 7-8 games and it failed 4 of them. It stutters, lags, skips, crashes, resets the device. I wish I can upload videos. Yes, I followed all the tutorials on how to best run the games from people online and the manufacturer - I have a computer sci degree so I know how to work computers. This is a fail, and a false advertisement - and I know I didn't get a dud because reddit conversations show me everyone is having these issues. Just look at what percentage of people would recommend this product - I'm returning it for a refund.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear JeremyH,
Thank you for your comment.
We do understand your disappointment with the ROG Ally and the inconvenience this may have cause if you are unable PC games. This is the first Hybrid handheld device that runs a full version of Windows 11. Certainly, it does play PC games smoothly without problems. If you are unable to play PC games well, ensure Windows, drivers, BIOS, games, and the Armoury Crate utility software are up to date. Updates for this device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-xbox-ally-2025/helpdesk/ . Configure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing these games online, ensure the device has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Pros mentioned:
Screen quality
Cons mentioned:
Ram, Storage capacity
Rated 4 out of 5 stars
Casual Gamers: After Slow Setup It's ROG & Roll
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I grew up when video game consoles were uncomplicated which I think cemented my status as a casual gamer. Even though I’ve always owned the latest game systems I stick with titles that encouraging jumping in for a few minutes to clear the head and resume life. So, my wheelhouse is platformers, strategy games, sports, and racing. I’m more interested in a consoles intuitiveness than it having top specs that many AAA titles, especially first person, demand.
This is the perspective of my review. It’s more about a Windows console newbie’s “out of box” experience with the ROG Xbox ALLY (ROG) than it’s technical performance. I think this is an appropriate and useful angle because, honestly, the ROG Xbox Ally is marketed to the casual gamer. If your interest is playing AAA titles at 1080p/60fps then look at the flagship ROG Xbox Ally X.
The ROG is by far the most complex and capable handheld I’ve owned. There’s far more I can say about it than allowed review length here. So, truly, this is my basic experience. If you need fine details there are plenty of reviews and tutorials on social media.
With that, after a week’s use, I’m sold on the ROG ALLY Xbox, but it took a week. Being a console rather than PC gamer I’ll point blank say, with this being my first Windows handheld I encountered a huge learning curve here. There were moments I wanted to drop kick the ROG. Despite the Xbox branding, it’s a tiny Windows computer that plays Xbox games (and others too), not a handheld Xbox. I made the mistake of assuming I could just turn it on and start playing like any other gaming console.
Having only owned proprietary gaming handhelds like Gameboy, NEO GEO, Playstation Portable I wasn’t expecting the ROG’s laborious and labyrinthic setup experience. Social media tutorials educated me on things I would have missed. Once over this hurdle the ROG is a fun way to play PC games handheld. And because it’s Windows, you can use it to watch videos too.
OUT OF THE BOX
Lifting the box top the ROG is veiled with only the thumbsticks exposed. Such a tease. With the shroud removed I grinned deeply at its alluring, purpose-driven design. Most notable is its beefy handgrips. Once in hand those proved to not just be a pretty face. They are ergonomically contoured and comfortable for long sessions. ASUS nailed these. And while ROG is far from the lightest handheld I’ve owned, holding it over time isn’t exhausting. Perfection.
The other essential gameplay elements are excellent too. All the input controls are accurate, tactile, and responsive. That should stay with hall effect included. If the thumbsticks do get out of wack you can re-calibrate. The handgrips have realistic rumble feel. Finger reach is great too, even with my relatively small hands.
The thumbsticks have multicolor RGB backlights which is an engaging feature. They are completely user adjustable as to colors, flashing, and even syncing to a game. That said, it would have been more useful to me at least if the “A, B, X, Y” buttons were backlit. Even in normal room light they are hard to see which makes learning the Xbox system tougher for newbies like me whose muscle memory is set to Nintendo’s layout.
The screen is a decently sized 7”1080p LCD. It’s plenty bright and colorful. I wish it was non-glare, but if you avoid playing under ceiling lights its fine. More importantly its 120Hz refresh rate seems to keep motion smooth even with the lower frame rates required for many games on the ROG.
Audio quality is commonly an afterthought in handhelds, but again ASUS seems to have made it somewhat of a priority on the ROG. Background music and effects is amped but distortion free and spoken word is understandable. While the speakers are close together there is noticeable Stereo separation.
Two USB-C ports are on the top edge that support fast charging and video out. Next door is a UHS-II Micro SD slot to store “vintage” or simple games and save space on the massively faster internal 512GB SSD for graphic intensive games. If you do (and you probably will) run out of internal storage, it is replaceable, though it doesn’t look like a simple task. The standard 512GB SSD doesn’t hold many AAA games. I only have one AAA game and two older ones and only have about 220GB left. The ROG’s 16GB RAM is more concerning to me though.
Surprisingly (to me at least) is the ROG ships with a rather bulky “home” charger rather than a petite travel-friendly charger with folding blades and a removable cable.
BOXED OUT
While ROG’s unboxing was a sugar high for me, setting it up was the afterwards hard crash. When I unbox a game console I want the instant gratification of turning it on and playing. What I learned fast is ROG is not a game console; it’s a Windows PC. First power on means updating before use. Hours of updates. Then restart and update some more. I’m not being hyperbolic. I lost track of the exact time needed to get the ROG play-ready, but it was many hours and that’s with decent Wi-Fi speed too (300Mbps).
I found this both frustrating and demoralizing and a terrible user experience, but Windows will be Windows. There’s still more pain though with other areas of the ROG requiring updates. In addition to Windows, other software that needs attention includes ROG’s Armoury Crate plus the Xbox Full Screen Experience and Windows Store. Big substantial time eating updates, not just minor fixes. Only then are you ready to download games and if they are big graphic intensive titles add a few more minutes to the clock.
Fortunately, this is a one-time exercise. But babysitting the updates ruined my Day One experience to the point when they were finally done I just put it away to have a fresh perspective later. If you are buying this for yourself, you’ll figure out the out-of-box approach best for you. But if you are getting this as a gift for a kid I highly recommend opening it up before wrapping and getting all the updates done so it’s ready to go and buzzkill-free.
THE OS EXPERIENCE
After mentally recovering from the upgrade ordeal I was in for a whole new learning experience. Prior to this ROG, I’ve only used proprietary gaming handhelds with optimized “plug (or download) and play” games. Zero set up required (or allowed) other than audio volume and screen brightness.
With the ROG, after Microsoft sign in, it initially opens to a Windows desktop not Xbox. You can then configure to always open in Xbox Full Screen Experience (recommend!), but that’s still just software running on top of Windows. Since these are PC, not Xbox console, games the user must configure the ROG’s hardware settings for each game for best performance. This includes screen resolution and frame rate but there are others that determine whether a title will even play. It’s a stark difference from proprietary systems where all the games are designed for that system’s capabilities. If you don’t like frequently mucking with settings based on a game’s age or complexity a Windows handheld, not just the ROG, may not be for you.
Then there is the system’s navigation. Even after a week I’m baffled with the multiple layers to route through – Windows, Xbox, Armoury Crate. I’ve gotten stranded a few times and assume I’ll continue to until I finally get it into my memory. Fortunately, there are quick access hard buttons to Xbox and Armoury Crate but its still takes a bigger effort and understanding menus and navigation than a plug and play console.
GAME INSTALLATION AND PLAY
The most significant thing to know is while “Xbox” is in the ROG’s name it alludes to Xbox on Windows, not the Xbox console. Xbox Game Pass works, and a one a 3-month free trial of the “premium” tier is included for new subscribers. But not every available game is compatible, and all the games are the PC version. If you have Xbox console-only versions in your account they won’t work on the ROG unless they are labeled “Play Anywhere.”
To ease confusion Game Pass notes which games are optimized, compatible, mostly compatible, or not compatible with ROG. In the games I’ve played “mostly compatible” is often linked to keyboard use or text legibility. “Compatible,” usually means 720p screen resolution and/or 30fps max.
Steam and ASUS’s Armoury Crate are also preinstalled for game downloads, but since this is a Windows deck you can install any PC game platform such as Epic and Battle.net. You will even be prompted to install a platform if necessary. That is one of the “beauties” of having a Windows handheld, and really the reason I wanted the ROG.
My download speeds were typical for what I experience with software downloads on my computers and Switch. For example, Forza Horizon 5 (150GB) took about 10 minutes to complete. I was only able to download in the background while plugged in, but I’m not ROG proficient yet to know if there is a setting to allow battery powered downloads in background.
Gameplay is a hoot, but decidedly for casual gamers. On the most recent compatible AAA games expect to reduce resolution to 720p and frame rates to 30 or 60fps. That was certainly true of current titles like Forza Horizon 5 and Madden 26. The games are plenty detailed, smooth, stutter-free at these settings. I came across a few AAA games that would not play at all, but they were all first-person-shooter titles, not what I consider casual gamer focuses. If you like those kinds of games bump up to the flagship ROG.
TV TOO & BOTTOM LINE
I wanted the ROG ALLY Xbox to play casual PC games. But I got an unexpected bonus with Microsoft App Store compatibility too. While Office 365 on the ROG is ridiculous, streaming video apps are a fantastic added value with ROG’s bigger than a phone screen and almost as portable.
Fundamentally, the ROG ALLY Xbox is a near perfect casual gamer PC handheld. It has enough power and excellent ergonomics. Once the set up hurdles are accomplished it’s a joy to pick up and use for a quick game.
I would recommend this to a friend
Pros mentioned:
Overall performance, Portability, Screen quality
Rated 4 out of 5 stars
120Hz Windows Gaming on the Go
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my personalized in depth account of the ROG Xbox Ally 7'' FHD 120 Hz Gaming Handheld, what it's like to have for some time using it and not just reading its specifications. In case you are thinking about purchasing one (or even whether you should), then this is what struck me as good, bad, and otherwise.
When taken out of the box it feels like a high end handheld. The grips are comfortable to hold, the structure of analogue sticks, bumpers/ triggers, ABXY buttons and D-pad are well designed. It is comfortable to play for a long duration of time because of its ergonomics. The 7 inch screen size makes the device small and portable it does not make you feel that you are carrying a mini-console.
The 7 inch FHD (1920x1080) display with the 120 Hz refresh rate implies that to most games everything will be very smooth. The large refresh rate makes particularly fast paced games more fluid, and the resolution is comfortable to use on handheld.
Flexibility of software / Game libraries.
The device is not confined to a single store or ecosystem because it runs windows. You are able to access your Xbox Game Pass library, Steam, Epic, and so on. Cloud gaming is seamless, local installs run smoothly with the help of the Ryzen Z2 chip. Moreover, the fact that the UI is defined as being handheld/game controller based input (through the "Xbox Full Screen Experience" overlay) makes the device look more console like and yet PC.
Performance in lighter titles / general use
The performance is good in most games (particularly those that are not that demanding).
Running on the high-end with FSR on, "For za Horizon 5 ran at about 50 FPS. Destiny 2 remained between 50 FPS in most areas. The Z2 A does not pursue excessive power. It focuses on efficiency.Thus when playing something with average requirements the experience is good and pleasant.
What I dislike
Battery life is modest and a restraining factor particularly when it is highly loaded With battery life reducing to approximately 2 to 3 hours, game titles with large amounts of graphics, or titles that are AAA intensive, the battery life reduces significantly. That is when you have planned long sessions without a charger, then you may find that you are more than you want plugging in.
The device has the AMD Ryzen Z2 A (in this model) which is effective, but at a time of pushing it to very demanding games the results are not as impressive.Difficulties with games that are larger in size and more challenging to play, and it is not that convenient to play without an Internet connection in hands. The Z2A is slightly only 5-10% superior to the contemporaries And as such, in case you desire the high-end portable performance of the latest ultra demanding titles it may not be the final option.
The screen has been made 7 inches, which is smaller and is portable to many users although some may find it to be small in comparison with the larger handhelds.
Therefore, it might be that the 7 inch is a bit of an imposition to you in case you want a bigger screen or like playing games.
The fact that it is a windows machine at the core means that you will have to deal with windows updates, background services, driver modifications etc. These things may be frustrating to the extent that you have a higher expectation of it being console plug and play.
All of that around is exasperatingly complex. The user interface is superfluous with clutter.
This will not be an issue if you are quite accustomed to using PCs you might feel some losses in case what you are looking forward for some simple experience.
Ideal for you if:
You mostly play indie titles, middle-class AAA titles, or subscribe to cloud gaming / Game Pass, instead of trying to play ultra-high settings with the latest triple-A at the native maximum.
You appreciate the value of mobility and desire a gaming device that can be picked and played anywhere.
You are used to Windows and you are not so annoyed by frequent updates and adjustments to settings.
You like a quality construction, excellent ergonomics, and freedom in what you install and execute.
Less ideal if:
You desire lots of battery life when you are using it heavily without having to plug in.
You want handheld performance that is as good as a full Desktop PC and you want to be able to push it to the limits at native resolution in the latest heavy games.
You (or one of your family members) desire something very basic, plug-and-play, no-tweaking.
You want to have a bigger screen than 7 inches when you are going to spend longer time or read UI/text in comfort.
The ROG Xbox Ally 7'' is a powerful PC/gaming handheld. It felt very good in my usage, when I booted up some simple games (platformers, indie, eSports titles), or streamed through Game Pass it felt smooth and comfortable and ready to play. When I attempted more challenging content I saw the trade-offs the battery was drained quickly, I had to reduce the settings, or I had to accept reduced frame rates.
this gadget is a sweet spot to a specific type of gamer namely those who seek to have a portable, high-quality, handheld capable of running PC games (and Game Pass etc.), but would be honest that it is not always going to be as fast as the most desktop class device.
I would recommend this to a friend
Rated 2 out of 5 stars
Rog Ally xbox
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i’ve been having issues with connecting to wifi, it keeps throwing me off and it’s been glitching and freezing a lot as well, i’ve had it a month if that long.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear TaylorA,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you have encountered with Wi‑Fi connectivity, as well as the freezing and glitching issues. What you have experienced is not representative of the quality and reliability we strive to deliver.
To help resolve the issues described, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2511007396-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s very glitchy and difficult to use. For some reason it struggles to switch from Xbox mode to windows. It’ll constantly freeze and lag even if you’re just scrolling through the Xbox app. It ran some games very well while others it struggled a lot. For what you’re spending on this thing you may as well just get an actual Xbox.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear ChristopherH,
Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the difficulties you’ve encountered, including glitches, freezing, lag, and challenges switching between Xbox mode and Windows. What you’ve experienced was not intentional or representative of our brand, and we regret the inconvenience this has caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2510028932-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'll be honest here: After a week with the Asus ROG XBOX Ally, I’ve played more than ever. Seriously. I’ll tell you why, but first a bit about me and my gaming. I’m not a pro gamer by any means, but I LOVE fighting games. Anything Street Fighter is my favorite, especially the Capcom vs Marvel games. I can play these for hours. I also play the Madden games each year, but I won’t go into those in this review. My hand size is pretty average, maybe even on the small side, in case you’re wondering.
Likes
I love the size. It’s not tiny enough to be truly pocketable, but it’s so much easier to settle into a nook and fire up the ROG as opposed to relocating to the family room and cranking up the PS5. The screen is pretty much the sweet spot between portability and viewing.
The screen looks amazing at 1080p. You can select lower resolutions for battery savings, but I love the look of the Street Fighter characters in their oversaturated backgrounds in full high definition. The colors really pop off this screen and the 120Hz refresh rate is smooth as butter. Big props to Asus for not cheaping out here.
Ergonomics: It’s perfectly comfortable with my small-ish hands. Not every controller truly fits every hand, so I was thrilled that handling the controls on the ROG was a comfortable experience. Women should have no issue playing on this guy. The smaller battery of the non-X Ally makes it very lightweight.
Speed: This thing is legit quick. Firing it up only takes a few seconds, and all the customized menus are super snappy. The ROG operates on a modified Windows OS, but it’s pretty much hidden unless you want to explore Desktop Mode. The processor and GPU handle the OS very nicely. The first gen handhelds can’t all say that.
There are a few things I don’t like, but truthfully, they’re minor…
Battery life on most Windows handhelds is pretty ‘meh’ and this is no exception. 2.5-3 hours on max screen settings is about as good as I could muster. And that’s not playing the most advanced games either. Lots of Street Fighter games.
Perhaps part of the battery issue stems from some occasions of heat after longer playing sessions. It’s not a huge deal—kind of reminds me of my phone after a gaming session.
The USB port downgrade from the “X” version seem truly cheap. The X gets a USB 4 port (with DisplayPort 2.1 support), while the non-X is limited to USB 3.2 gen 2 ports (with only DisplayPort 1.4 support). And the battery is 25% smaller on the non-X than the X. Which brings me to…
The value: These handheld gamers are pricey, there’s no doubt there. But, in this one device, I’m able to play games from my Xbox library, Steam, Epic and a few others. That means I can shop for the cheapest place to buy my games, saving me some money. That adds to the value proposition significantly because games are expensive! Additionally, I feel like the non-X Ally is the one to get. The X includes an AI processor, 6GB more of faster RAM, a larger hard drive, a USB 4 port (with newer/better DisplayPort version) and a larger battery. This seems like a lot, but it’s not. None of these will explicitly make your gaming experience noticeably better. The battery just makes it last longer. I think it’s definitely worth it to stick with the basic model. For my money, this is the better value. Buy more games!
I would recommend this to a friend
Pros mentioned:
Battery life, Screen quality
Rated 4 out of 5 stars
Feels Like an Xbox Handheld
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This reviewer received promo considerations or sweepstakes entry for writing a review.
There is a lot to love with the Asus ROG Xbox Ally, but you have to work for it. There is a lot of settings and it takes a lot of time to learn and remember where everything is. Out of the box, there are a couple of hours of updates that need to be done for both Windows and the Asus device itself, first. After that, signing in/linking all your accounts, learning your way around and how things work and then customizing the device to be what you want it to be takes a lot of time. To fully optimize battery life and to get it running to its full potential, you will want to do all this, though. Likewise, you should decide what you want to use this device for and then uninstall the rest of the programs you will never use. I’m sure most of us are here for gaming so you will want to get rid of all the pre-installed Windows software you will not want running or taking up storage. I only mention this because of the fact that it is Windows 11, you CAN run your usual Microsoft apps like office and whatever else in case anyone out there is interested in that. Being familiar with Windows 11 helps a lot with all this, but it's a slightly different experience on a handheld. Overall, there are a lot of settings to customize in Armoury Crate, Command Center, Windows itself and each individual game launcher. But don’t let all this scare you because once you get through doing so, it’s worth it in the end. I did a lot of research online and I recommend reading and watching some guides to get through it all faster. Especially if you are like me and haven’t gamed on a PC in years and are only used to consoles.
Being an Xbox player for years, the Xbox Full Screen Experience is nice. Other than the occasional button press not registering, everything works smoothly and it helps make it feel like an Xbox device. The Xbox app feels really familiar and I can move around and change settings using just the controls, effortlessly. You can make Xbox your main game hub but you aren’t forced to. You can default to the Armoury Crate app upon startup if you prefer, use their library and launch your selective storefront from there. While in Full Screen mode, turning on “Compact Mode” provided the best experience for me. Compact Mode puts all the settings in a single bar you can scroll through using your controls, although you can use the touch screen in tandem as well. This also shuts off the Xbox Game Bar which I personally find annoying. Not using Compact Mode activates the Game Bar and separates all the settings in their own windows all over the screen. It all starts out as a complete mess upon activation. Large windows pop up everywhere, overlapping each other. You can customize their positions at least but switching to each one is not intuitive at all. I currently have a bug where the Xbox chat window is stuck off screen and I can’t close out of it, too. It takes up almost half the screen. Speaking of, I love the screen on this thing. 7” feels like a sweet spot and the visuals look great. Everything is vivid and clear. I get immersed in whatever I'm doing or playing and I never feel like it's too small or like it's distracting in any way.
As far as performance goes, I downloaded and tried a couple of larger titles natively to test the device’s limits and it appears to be game dependent and how well optimized it may be for handheld. For examples, AC Mirage both played well and looked really good but Starfield was much less so unless you lower the settings significantly. CoD: WWII played great with considerably high settings, though. Less involved games like Disney Dreamlight Valley or Little Kitty, Big City play flawlessly natively with no problems. Non AAA titles like this will mostly be my main focus when it comes to installs. Unfortunately, Xbox installs are limited to “Play Anywhere” games which is a smaller library than I even realized. But Xbox cloud gaming worked great no matter what I played like Star Wars Battlefront 2 and Dragon Age: Veilguard, as well as Starfield which was a big improvement over playing via install. It was just as well because I was having trouble with VERY slow downloads. AC Mirage installed pretty fast but anything else was an issue. Research online has shown this is a common problem with the Allys. I tried every fix I could find and still, nothing. Hopefully this will get resolved at some point. Storage wise, with games being easily over 100GB each, you can only install so many games anyway. But the option for a microSD is a huge plus, especially for this base model. If not, the SSD can also be upgraded fairly easy from what I have read.
While you do get a lot in a small and portable package, the battery is decent. If you expect to play higher demanding games often, you’re going to want to just play with the device plugged in. Otherwise, if you do the work optimizing the system and the battery, you will get up to several hours of game time with other games. I find streaming games gives you the most play time by far. But charging speed definitely makes up for any lack of play time. The device seemed to fully charge in an hour or so each time. I have my Series X to play more serious titles anyway so overall I’m pretty happy with the battery life.
One of the biggest selling points for the Xbox Ally was the physical design itself. Being an Xbox gamer for years, it was really appealing to know they designed the shape with that in mind. After using it for a fair amount of time so far, I can say the ergonomics are really good but not perfect. The handles and main four buttons do indeed feel familiar compared to an Xbox controller which is great, but the way my bottom fingers need to wrap around the grips, what feels like lower than is intended, leads me to feel some eventual discomfort. To hold up the device properly, I need to place my ring and pinky fingers under the middle part of the device to hold it up securely. The triggers while also placed right, feel just slightly too high like I have to reach for them a bit because of this. When resting on a surface, I can hold it higher and everything feels great otherwise. But I do appreciate the basic cardboard stand this came with. It’s something, at least. I think when I get some kind of skin that both adds grip and makes the whole thing slightly thicker it will feel just right. But I wonder if it could have been tapered just an additional quarter inch more in the “armpit” areas, it would have been perfect. This very well could be a me problem, though.
Having the Xbox button is nice however I was disappointed that it was one of three buttons I was not allowed to remap. The top left and top right button also cannot be remapped. You can map both your single presses and long presses for all the other buttons which offers a lot of potential customization. The top right is the Library button which can be changed to open either the Xbox or Armoury Crate libraries through options, at least. The top left is the Command Center. Long pressing either of these two buttons opens up copilot which I don’t care to use what so ever but we’re stuck with it. Steam used the Xbox button upon install for some weird reason and when I disabled it, it now opens the Command Center just like the top left button. Otherwise, long pressing brings up all open windows which is nice but I would have preferred to rebind it to gaming related things only.
The RGB lights are fun, I really like how you can customize the pattern and colors. I just wish the brightness settings weren't limited. It's either low (33%) medium (66%) or high (100%). Low is still too bright to me, especially if playing in a dark room so I have them turn off after a short time. I also worry how much they effect the battery so being able to set it to like 10% where it's not too bright and I could leave them on would have been nice. Considering conserving battery life is significant on these devices, I'm not sure why it's limited. A very small wish this device also had was an adaptive brightness feature or at least the ability to set up different profiles. There is a Night Light mode through windows and an Eyecare preset through Armoury Crate, at least. But something like this would have been useful on a gaming handheld.
I currently have an 8 month old so I either don’t get to or sometimes I’m just too tired to sit down in front of that console much anymore. Being an Xbox fan, I was extremely excited for the launch of the ROG Xbox Ally. I love being able to jump on and off it during small chance windows and being able to play in the comfort of my own bed before sleep. It lets me get some time back to game again. Between the shape and the integrated Xbox experience, it sure feels like it could be their dedicated handheld but one that also can play PC titles. Though keep in mind it’s a PC handheld first and foremost. There have been so many titles I’ve been longing to play but wasn’t keen on what it takes for PC gaming but using this will make it easy. Besides the several things I mentioned I found issues with, overall, I’m very happy with this device. Asus really nailed this product for someone like me.
I would recommend this to a friend
Pros mentioned:
Overall performance, Portability, Screen quality
Rated 5 out of 5 stars
Great 1080p Game Machine
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This version of the ROG Xbox Ally will provide plenty of great 1080p gaming at a cheaper price. It comes with 16GB of RAM, and a 512GB M.2 drive as the major differences from its more expensive version. The other main difference being the X has better CPU. The memory can’t be upgraded, but the M.2 can. This is a Windows 11 PC with an Xbox overlay, the standard Windows one, on by default. It can play games from any game service since it’s Windows. So, Steam, Xbox, GoG, Origin, etc etc. Whatever Windows can run, the Xbox overlay can pickup and run directly from its interface. Think of it was a small laptop with a built-in controllers. As 1080p gaming can be done by most processors now, it is great at playing games with most features on or up. The Device comes with a charger and small stand. The white color was smooth and looks nice.
For hardware, the Ally has a the same 7” screen as the X. The screen is vibrant and does colors well. The controls are responsive and felt good in my hands. Spacing was good, and you have buttons under the body too. There is an Xbox button to get to the Xbox setup when you need to and get to games. You need to do upgrades on the Xbox, Asus, and Windows software. Make sure you do all to stay fully up to date. Asus is done though the Asus Armory Crate, and My Asus programs. Windows is through the usual Windows update. Although connecting a Bluetooth (BT) Keyboard and Mouse can make things easier, navigation by the controllers and buttons is possible for most navigation. The sticks and D-pad all work smoothly and react fine in games. You can use Windows and Armory Crate to enhance performance and make changes to settings as you want.
First startup is like getting any new Windows machine. Go through the setup and you’ll get done. For my setup, I opened up the device, and installed a 2TB M.2. There are 7 small screws you’ll need a 00 Phillips screwdriver to remove. 4 under the body deep set, and 3 on the side. Then run a tool or thin plastic knife down the seams and it’ll pop open. Once open, you’ll need to disconnect the battery cable. The latch moves horizontally; it does not pop up. Next, you’ll have to remove the M.2 cover and some sticky tape. The M.2 is in a pouch, you do not need to peel it open. Once the M.2 screw is out, the M.2 will slide out of the pouch. You can swap out the M.2 and then reinstall the battery cable. The battery cable can be tricky. Make sure you firmly press it into place and push the connector on. If you reboot and it shows 0% battery, it’s not connected correctly. When it’s back together, power on with volume down and power. I found after it starts you can release the power button and keep the volume down button depressed. This will boot you to the BIOS. There, go to advanced settings and in the second menu, choose Asus cloud recovery. This will install windows on the new M.2. Everything will be lost from the previous drive unless you backed it up somewhere. Make sure a Wi-Fi connection has already been made, or use a dock or adapter with an Ethernet connection. I used an Ethernet connection. The download and reinstall can take up to an hour depending on your speeds. Next, I upgraded Windows to Pro and was ready for gaming. The ROG Ally page has a good walkthrough on upgrading the M.2.
I used games from Steam and Xbox for testing. Doom: The Dark ages worked well on the Ally. It ran smoothly and looked great. Buttons covered all of the options, or you can customize them. In the benchmark I got between 30 and 65 FPS for the first level. Xbox picked up all of the Steam games I downloaded and launched them with no issues. In Xbox full screen mode, you can just get by with controller input. Racing games work really well with the Ally. I used a dock and opened up some more options. Including displaying to a monitor, and external sound, and ethernet. Games run just as smooth on monitors as it stayed in 1080p mode for games even if the monitor could do more, but I’m not sure if that is a limitation or I couldn’t find the right way to do it. With a USB-C cable you can play while plugged in for best performance. Unplugged I got about 50% through the battery in just over an hour on some more intensive games. The Ally never got hot in my hands, but the exhaust got hot over time.
The device is a great 1080p gaming machine and more since it’s a full Windows device. Keeping up with all of the upgrades could be a pain, but most of it will be done automatically by default. With its overall size and weight, it will be easy to take on the go for gaming. The screen may be a little small for some windows options, but it’s not what its meant for. Upgrading to Windows Pro lets you play on it remotely and integrate into a network easier. Loading up a VPN, and other windows basics is simple to do. Although the X version has more to it, this version kept up fine for 1080p gaming at a cheaper cost.
I would recommend this to a friend
Pros mentioned:
Overall performance, Portability, Screen quality
Rated 4 out of 5 stars
Windows Gaming, Console Style
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The ROG Xbox Ally is Microsoft’s most focused attempt at a portable Xbox—though it’s not really an Xbox. It’s a Windows 11 PC with Xbox branding and a streamlined Xbox-like UI that hides the desktop and feels built for controllers. You get access to Steam, Epic, and Game Pass for PC, but only through Windows
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Two models are available: the standard Ally, which is the subject of this review, and the higher-end Ally X. The standard model targets premium handheld gamers who want portability without sacrificing comfort or build quality. ASUS nailed the ergonomics—contoured grips, triggers, and impulse feedback make it feel like a stretched Xbox controller. Long sessions are fatigue-free.
The 7" 1080p IPS display is excellent: 120Hz refresh, 500 nits brightness, and FreeSync Premium. While the screen supports full HD, most games run at 720p to balance performance and battery life. It’s still smooth, vibrant, and visible even in bright environments. No HDR, but it’s one of the best handheld screens out there.Performance from the Z2A chip is solid—Forza Horizon 5 runs at 40–45 FPS on low/medium with FSR, and indie titles easily hit 60+. It’s not built for maxed-out AAA gaming, but it handles mainstream titles well.
Battery life is realistic: 2–3 hours for demanding games, 4–5 for lighter ones. The Xbox UI disables unnecessary Windows processes, boosting both performance and efficiency. And this UI isn’t exclusive—other Windows handhelds will get it too.
Game library integration is strong once you install launchers in desktop mode. The Xbox app feels native, Quick Resume works, and Xbox Play Anywhere syncs saves and achievements seamlessly. Cloud gaming seems mostly reliable, however I had performance issues trying to play Doom: The Dark Ages.
Other limitations? Again, it’s not a true Xbox console. You can’t play disc-based or console-only exclusives unless they’ve been ported to PC. And while the software experience is the best Windows handheld implementation I’ve seen, it’s still Windows—occasional driver hiccups and launcher quirks remain.
Bottom line: If you’re deep in the Xbox ecosystem and want a polished, portable way to play your Game Pass or Steam libraries on the go, the ROG Xbox Ally delivers.
I would recommend this to a friend
Pros mentioned:
Overall performance, Screen quality
Rated 5 out of 5 stars
Great Value and Best Ergonomic Handheld
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The ASUS ROG Xbox Ally is a Windows handheld game console with arguably the best ergonomics of any handheld game console currently out in the market. It looks and feels like an Xbox controller and feels extremely comfortable in my hands. With its attractive white color, it’s the perfect companion to my Xbox Series S.
The main specifications are:
AMD Ryzen™ Z2 A Processor
16GB LPDDR5 memory
512GB PCIe 4.0 NVMe M.2 SSD (2280)
7-inch 1080p 120Hz IPS touch screen
MicroSD card slot (supports SD, SDXC and SDHC)
2x USB 3.2 Gen 2 Type-C ports supporting DisplayPort 1.4 and Power Delivery 3.0
1x 3.5mm Audio Jack
Package Contents
The package comes with the game console itself, a 65 watt USB-C power adapter, stand, and warranty pamphlets.
Setup Experience
Being a Windows device, setup was almost exactly the same as setting up any Windows laptop. It took me about 2 hours to get through the updates and install my first game from my Steam account.
User Experience
The ASUS ROG Xbox Ally comes with the Xbox full screen experience (basically a front end to Windows) that almost makes it feel like you are using a portable Xbox console. It’s not perfect but with time, I think it will get better and better.
There is some awkwardness when transitioning from a console-like experience to a Windows desktop-like experience and vice versa. There were times where I expected to be able to use the D-Pad or joystick to navigate through the UI and menus to enter information but had to resort to using the touch-screen instead.
I also found it a little confusing using the console buttons (Xbox, Command Center, View, Library, and Menu buttons) to jump around from Xbox Game Bar, ASUS Armoury Crate, and Windows Desktop to configure and update the console to my liking. A lot of times, I had difficulty remembering which button does what. Some buttons are only available during a game. There’s something that feels a little inconsistent to the user interface.
Physically, the ASUS ROG Xbox Ally feels really great in my hands. The Xbox controller-like handles make the console feel light and balanced.
The screen is gorgeous with very bright and vivid colors. To be honest, most displays these days look really good and this is no exception. The front-facing speakers are also surprisingly good and support Dolby Atmos.
Fan noise is extremely quiet when gaming. I can feel a slight breeze coming out of the console so I knew a fan was on but I had to bring my ears next to the unit in order to actually hear the fan.
The Xbox full screen experience lets you run games from PC and Xbox, and has apps from other game stores such as Steam, GoG Galaxy, Battle.net, Epic Game Store and Ubisoft Connect PC etc. Once you download and install the app and enter your account information, all your games are shown and installable and playable in one place. It’s a really nice concept and implementation.
Since it’s really a Windows machine, it doesn’t run all Xbox games – just the Xbox Play Anywhere games.
Gaming Experience
For testing, I mainly played with Spider-Man Remastered from my Steam library. I feel this is the type of game where a gaming console excels at. I got around 40 to 45 fps at 1080p and I had a blast. The graphics looked fantastic and the buttons and triggers were very accurate and responsive. There were a few occasions where I noticed a micro stutter but I wasn’t bothered by it. And these glitches seemed to occur less and less frequently as I received several updates during my testing.
I also ran an older game (Forza Horizon 3) from my Xbox library. I ran it at low settings at 720p and I got around 90 to 120 fps. Even at low settings, I thought the graphics looked great on the screen and everything ran super smooth.
Summary
Overall, from a value perspective I think the ASUS ROG Xbox Ally is one of the better gaming handhelds out there. It’s not the most performant Windows gaming handheld but I’m the type of person who is perfectly happy with 30 fps for most of my games as long as it is consistent. One benefit of a less power hungry processor is that battery life should be better compared to a gaming console using a more powerful processor.
I also really like that it’s relatively easy to upgrade the internal SSD. I kind of feel 512GB is a little too small considering how large many games are now. Just a few games take up a lot of space. And if you don’t feel comfortable upgrading the SSD, you could always insert a microSD card for expanded storage. In my experience, storing games on a microSD card was perfectly acceptable in terms of performance.
And lastly, I really like that the ASUS ROG Xbox Ally can function as a PC in a pinch just by adding a keyboard and mice along with an external monitor. Overall, I think it’s a great value for all the things that it can do.