Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 6642251
Rating by feature
- Performance
Rating 4.0 out of 5 stars
- Storage Capacity
Rating 3.9 out of 5 stars
- Controller
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the ROG Xbox Ally's overall performance as a handheld PC. Users find it to be a great device. There were no cons mentioned in the provided data.
This summary was generated by AI based on customer reviews.
Great Handheld
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A mini PC as a handheld device, great for travel. Highly recommend for people who use PC all the time.
I would recommend this to a friendGift for Husband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my husband, he said he loves it and loves how feels when playing games on it. Setup was a bit lengthy, and you have to download your games that are not included on the cloud gaming. Additional information, you need to have game pass premium, ultimate, or PC for the cloud gaming and for additional storage you can purchase a micro sd.
I would recommend this to a friendXbox Ally Rog
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Really useful. Only thing is I wish it could it play all Xbox games not just play anywhere.
I would recommend this to a friendRemote play a plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase I was hesitant to wait for the X version as I got this right at launch day but I am very happy and satisfied with it. I can remotely connect to my home xbox without any issues and play remotely anytime anywhere. This is a big plus for me all games run smoothly is ergonomic good grip good screen size over all 10/10
I would recommend this to a friendGet one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first didnt like it, but it is a really nice hand held that is easy to use. I love it.
I would recommend this to a friendOk gaming handheld
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Xbox handheld is ok. I wish the handheld game with more storage built into in for the price on the item.
I would recommend this to a friendLove but needs work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mine very much runs most of my games just wise for more optimization on games
I would recommend this to a friend- Pros mentioned:Ergonomics
Rog Xbox ally review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks cool feels good but can’t really play any games on it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jacob P,
We apologize for the difficulties you are experiencing with your ROG Xbox Ally. While we are glad to hear that you find the design and ergonomics appealing, we understand how frustrating it must be not being able to play games as intended.
To assist you, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
rog ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice item when it works ,but windows has lots of glitch
I would recommend this to a friendIt’s alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay not great can get you by when you on the go.
I would recommend this to a friendBeauty on the outside, inside is, i dont know.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the speakers. Picture, size, grip and ergonomics are all great as well. The problem for me was the software. Having to call customer support twice during an initial boot up is never a good thing. When i did get it running, it really under performed. I did my research and i knew what kind of performance i would get and the limitations of the games i could play, so I didn't expect native with a solid 60. I do however expect a 600 handheld to play Ori at 30 fps, with fsr on. Maybe its better now, maybe i got a dud. I returned it for a refund. Hopefully with some patches this will be better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BillK,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing performance issues with this ROG Ally. If you're unable to play games properly, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. You may need to reconfigure your system, video, game and operating mode setting ensuring this is not going beyond the game's threshold. Furthermore, while accessing cloud games, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Get the black one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get the black one. The performance difference is significant and this one is not future-proof since it doesn't even play some current games well. Yes, it's significantly cheaper than the black one - but the black one doesn't disappoint.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric N,
Thank you for sharing your thoughts on the ROG Xbox Ally. We appreciate your feedback and understand your concerns regarding performance and future compatibility. We're glad to hear that you found value in the black variant and that it met your expectations. Your feedback is appreciated and will be passed to our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Xbox ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid handheld but streaming games is trash, too much lag.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, their are a few games it has trouble running but this is the cheaper version of the better one. Still love it but will definitely get the Xbox rog ally x soon.
I would recommend this to a friendGreat handheld PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Exactly what I was expecting and more. It’s a great portable pc for indie games and some AAA titles. May not play the newest games when it comes to AAA, but not what I got it for.
I would recommend this to a friendUnimpressed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressed, ended up returning. For the price it's just not what it's cracked up to be. It doesn't feel like an Xbox, it feels like something masquerading as one. It's fine for what it is, it just isn't what I expected, at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rayhagan1,
Thank you for sharing your experience with the ROG Xbox Ally. We're sorry to hear it didn’t meet your expectations and that you chose to return it. We understand how important it is for a product to deliver the experience you anticipated, especially at its price point. Your feedback will be shared with our product team to help guide future improvements.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device, it runs games very well. The more demanding games may require you to lower some graphic settings but this is a great handheld.
I would recommend this to a friendNot bad but not worth 600
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad product, but is a headache to run properly and not exactly the best performance for 600 bucks. Windows is very laggy and slow pretty much only good for playing low res indie games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CodeRed,
Thank you for sharing your experience with the ROG Xbox Ally. We regret to hear that the device did not meet your expectations in terms of performance and ease of use. We understand that a smooth and responsive operating system is essential, especially when investing in a premium handheld gaming device. We appreciate you taking the time to provide this feedback, and it will be forwarded in full to our product team for further evaluation.
In the meantime, we recommend reviewing the steps in the troubleshooting FAQ guide linked below to help improve system responsiveness and gaming performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great experience for someone or anybody getting into handheld gaming. It is more of a PC more than a console, but you get more than your bargaining for.
I would recommend this to a friendSmilee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My logitexh does all this already. Im kinda disappointed. Plus you cant download xbox games to you iys all cloud play so a waste for me .. make it mobile and id enjoy more
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WandaM,
Thank you for your feedback regarding the ROG Xbox Ally. We apologize for the disappointment you've experienced, especially around game downloads and overall value compared to your existing setup. We understand your concerns, and your suggestion to improve mobility and expand local game support is appreciated. We’ll make sure your feedback is shared with our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support