Customer Ratings & Reviews
- Model:
- RC73YA-XB_ALLY.Z2A.16
- SKU:
- 12161735
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Storage Capacity
Rating 4.1 out of 5 stars
- Controller
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's overall performance. Reviewers highlight that the product is excellent. There were no negative aspects of the product mentioned in the reviews.
This summary was generated by AI based on customer reviews.
Ally!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my Ally! Great quality! Can’t wait to play long hours
I would recommend this to a friendNot good, make sure you watch tons of videos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT AN XBOX, it lags and was not running Skyrim well even. It also needs to be on WiFi to play most games, which to me defeats the purpose of a mobile handheld game system. Not worth it at all and was very disappointing. Also the 599 one is veryyyy underpowered, especially being the price as an Xbox series x!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cameron,
We apologize for the disappointment you’ve experienced with your ROG Xbox Ally handheld, including performance concerns, game compatibility, and overall value. We appreciate your feedback and will ensure it is passed along to our product team for review.
To help improve performance, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2511007396-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need to be connected to the internet all the time to be able to play. Which makes no sense to buy a console to play with when you are away from home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AngelG,
Thank you for sharing your feedback on the ROG Xbox Ally. We sincerely apologize for the inconvenience caused by the requirement to remain connected to the internet in order to play. We understand how this limitation impacts the experience, particularly when using the device away from home.
Your feedback is greatly appreciated and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510028932-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support