Customer Ratings & Reviews
- Model:
- 32R3B5/32R3BX
- SKU:
- 10214367
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Christmas Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know about this , I purchased this for a Christmas gift !
I would recommend this to a friendRoku 32"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku TV does everything we need in 1 unit making connections easy.
I would recommend this to a friendRoses roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sometimes shuts down but only 2 times in last 2 months
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Dan. Thanks for letting us know about this! We're here to help. Please get in touch with our support team online at support.roku.com/contactus. In the meantime, please check the software version of the TV to see if it's up to date by going to Settings > System > Software update. Your feedback is very important to us, and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv got it for my beautiful granddaughter she loves it
I would recommend this to a friendno problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no problem, just returned it and bought a different brand with a larger screen
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Bonnie. Thanks for letting us know. We see that you have given us 3 out of 5 stars. If you need assistance with anything, we are here to help. Contact us directly at support.roku.com/contactus to connect with a live agent who can assist you. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Broke after 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 4 months would not recommend. Screen went dead.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi James, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to assist. Thank you! Bernie, Roku Customer Advocate
Sound Unreliable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this TV, but after returning one, the second one had the same problem - the sound kept going out (using just the TV speakers) and I could not find any answers to why after numerous changes to the settings and searches on the internet. When it worked it was great, but the only way to fix it was to restart the TV and the problem popped up every time we used it. Certainly not acceptable. Roku has taken a step back with this one. I've always like their products before, but now I'm not so sure.
No, I would not recommend this to a friendRoku 32" TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this was a good TV to use with Verizon cable, but I had to return it because it was not easy to set up.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We are thrilled that you've decided to use our Roku product and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
Sound issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was great but I was told I was going to have ESPN but that was not the case. I have to pay for ESPN, an addition, the sound went dead, and I had to return it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Samuel, We're sorry to hear about your troubles. Most customers will receive an email with an activation link and promotional code. However, if you didn't receive an email or are having other troubles, we recommend reaching out to Best Buy's customer support team directly. We hope this can be resolved for you soon, and we appreciate your support. Happy Streaming!
Elmer, Roku Customer Advocate
Not a monitor for Windows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV may be OK, but it won't work as a computer monitor' The device recognizes the computer when the computer is booting up. It recognizes the computer when running linux. It loses the connection when Windows 10 loads. We returned the TV and brought home another of the same and the same error occurred. Then Best Buy furnished a TCL TV. The TCL works just fine.
No, I would not recommend this to a friendAnnoying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying. No bluetooth, you have to click through apps to get to cable tv every time turn on.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Aelson, thank you for your feedback! Bluetooth is available only on Roku Select Plus and Roku Pro Series TVs. However, you can use Headphone Mode to connect your wireless headphones to your TV via your smartphone for private listening. To learn more, refer to this link: https://support.roku.com/article/217288467. Also, if you want to access cable service when you turn on your TV, please follow this step. Press Home > Settings > System > Power, and select which HDMI port you used for your cable box. If you need further assistance, let us know at http://support.roku.com/contactus.
Thanks, and Happy Streaming!
Roku Customer Advocate
Very slow and buggy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazon keeps dumping ads and updates that made this TV unusable. Don’t buy a FireTV if you want to be able to use it more than a few years
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there. Thanks for letting us know. We see that you have given us a 2 out of 5 stars. If there is anything that you need assistance, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Roku tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't as great a picture as other Roku products i currently have
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ringleider, thanks for taking a moment to share your experience with us. We have a few tips that may help! Your Roku TV system has multiple preset picture modes that adjust the image's appearance to suit your preferences and viewing environment. Please refer to this FAQ to improve the picture quality: https://support.roku.com/article/115007365648. If you need help, contact us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we're eager to assist. Thanks, and Happy Streaming! Bernie, Roku Customer Advocate
Worst sounding TV ever experienced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of the Roku platform, have two TCL Roku TVS and Roku Ultra box… but this TV is unlistenable! It was the worst sounding TV I’ve ever had. Took it straight back to Best Buy and replaced it with a Hisense also with Roku built in and it is fine (this is an office TV, not needing premium sound, just adequate, listenable sound).
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Chris, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for my semi and opened it brand new out of box worked great the first night then while here shut down in Cali the tv is in a non stop boot loop or if it does manage to stay up for 10 mins and then starts it all again I have gone through and switched it to 4 different plugs in my truck and even factory reset the tv and it still does it. And where im across the states im going to miss the 15 day return policy so i am out the 160$ i paid for this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Thanks!
Elmer, Roku Customer Advocate
Don't choose this model!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a terribly slow processor, or an inept OS. I don't know which, but it constantly slows down, freezes, and even locks up. Best Buy's "service" dept was worthless. Do yourself a favor, don't choose this model. And reconsider Best Buy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Bob. Thanks for sending us a review! We understand that you have a problem with the device, which is constantly freezing. No worries! We're here to help. Try plugging the TV into a different outlet or power strip. Restarting the device and your internet will help, too.
Furthermore, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Bernie, Roku Customer Advocate
Defective 32” ROKU smart tv??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had TV less than a month. Already have issues. Appears to be stuck in a loop on the ROKU icon. Icon blinks on and off every several seconds. Have to unplug to turn off. Not much help from online assistance.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi, Leroy. Thanks for taking the time to share this with us. We understand that you have a problem with your Roku TV, and we're here to help. To start, turn off and unplug your Roku TV from the power outlet for at least 15 seconds, then try a different plug and avoid using a power strip (plug it directly into the wall). Also, please ensure your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. Navigate to Home > Settings > System > Software Update > Check Now to verify. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Too many problems!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this TV. Very difficult to rewind a show or even pause. Picture quality is okay but should have bought a new Roku for my Vizio. I have a large Roku TV which I love and have no problems with.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Rondal, this doesn't sound quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this issue. Your feedback is very important to us, and we’re eager to help. Happy Streaming! Bernie, Roku Customer Advocate
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV did not work. The legs were extremely difficult to put on. I returned it the next day for a full refund
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
Unplayable in game mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to be a bedroom gaming tv. Turning on game mode results in constant stuttering, turning it off causes high input lag; truly the worst of both worlds.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Joey, this doesn't sound quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this issue. Your feedback is very important to us, and we’re eager to help. Thanks! Bernie, Roku Customer Advocate