Customer Ratings & Reviews
- Model:
- 50R4A5R/50R4AX
- SKU:
- 6536715
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the 50" Class Select Series 4K Smart RokuTV's picture quality and ease of use, frequently praising its performance and user-friendly interface. Many also appreciate the TV's affordability and the convenient remote control. While some users noted occasional lag and volume issues, the overwhelmingly positive feedback points to a generally well-received product.
This summary was generated by AI based on customer reviews.
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tha sound quality isn't good. Had to buy sound bar
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Clarissa, thanks for your feedback. If you haven't already, try adjusting settings to tailor the audio settings to your liking. First, visit your Roku home screen and navigate to Settings, then Audio. Next, begin streaming a show or movie and while it's playing, press the star * button on your remote. Select Sound settings and navigate through the options to adjust your sound modes, speech clarity, and volume modes. This should help to tailor the audio settings to your liking! We hope this helps and appreciate you sharing.
Happy Streaming!
Roku Customer Advocate
AWFUL
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The built in Roku is awful, constant crashing of built in apps et al…. Bought this for a guest bedroom and figured with the ease of the Roku platform it would be simple for guests; think again, you will need to buy another streaming device because Roku built a TV without the capability/RAM to run the built in Roku system. DO NOT BUY
No, I would not recommend this to a friendPoor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku TV arrived broken. Somehow it was not Best Buy Murrieta stores responsibility. Run around, cut off calls multiple times, no replacement TV, NO refund. Talk to “corporate” was response. When finally reached, corporate said to call Roku. They, fortunately, took care of replacement. Still have no idea if my paid for warranty with Best Buy is any good. At this point I’d like that refunded!
I would recommend this to a friendBrand response from Roku Team
Posted .Hello! We appreciate your patience, and we're glad you could reach out to us and get the TV replacement you deserve. We hope that you will get a favorable response to your request from them. If there is anything we can assist you down the road, don't hesitate to give us a shout-out. Thanks again, and Happy Streaming! Elmer, Roku Customer Advocate
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to use two remote for cable channels. Inconvenience using two remotes to run one TV.
No, I would not recommend this to a friend- Pros mentioned:Price
Good price but sadly white ring on dark screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price point was good. Sadly a white ring appears on it when the screen goes dark.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for reaching out to us. What you're experiencing is not considered normal behavior, and we're here to help. Please visit support.roku.com/contactus to connect with our support team for further assistance. Together, we will resolve this issue.
Thank you!
Roku Customer Advocate
Roku TV stopped working.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv March 9th, 2025, and it no longer works. The picture only shows colored lines but with sound. Only used it about 3 times.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Smitty, thanks for letting us know about the issue. We want to help. First, try performing a power cycle on your TV by unplugging it from the power outlet for a minute, then plugging it back in. Also, make sure your device is running the latest software version. This will greatly improve its performance and give you access to the newest features. To check, go to Home > Settings > System > Software Update > Check Now. If the problem continues, consider doing a hard reset on your TV. For further help, visit us online at support.roku.com/contactus to connect with an agent who can assist you with troubleshooting.
Thanks!
Elmer, Roku Customer Advocate
RobN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV's okay it's pretty good when you're streaming but when you go to live TV it skips and stutters and you lose portions of what you're trying to watch and for that it's not worth the money
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Robert, thanks for your feedback. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent.
In the meantime, you may want to try uninstalling and reinstalling the affected channel, or adjusting your display settings to see if that makes any improvement.
We hope to have the chance to assist you soon. Thanks!
Roku Customer Advocate
Roku low quality TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is low quality. After 60 days post purchase, the TV screen is black with sound only. I've troubleshooted with Roku and did not fix anything. It has a Roku 1 year warranty but there is no information to contact their customer service or direction on what to do. So many others are having the same issue with no help. Dont BUY
No, I would not recommend this to a friendNot very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after one month the color is way off . Also when screwing in the TV stand with the provided hardware they would not screw in all the way leaving the tv slightly leaning forward. Feels like low quality all the way around. Glad I bought the warranty Im calling the geek squad out today.
No, I would not recommend this to a friendReceived shattered!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage, did not even get it out the packaging before realizing the screen was shattered. I was hesitant to buy this tv because roku just started selling their own brand of TVs, had no idea if they stand the test of time, etc. They better refund or exchange me because I am going to get an LG instead. What I should’ve done in the first place and followed my gut. Just buy the Roku stick and get a better brand! What a hassle
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi ChristineE, we’re sorry to hear about this, and we’d like to help. Please contact Bestbuy directly at https://www.bestbuy.com/services/presales/contactus/education?contact so that they can assist you with a replacement. We also thank you for considering Roku in your shopping, and we look forward to the opportunity to regain your trust. Many thanks! Roku Customer Advocate
TV suddenly stopped working.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My TV refused to turn on. This is just five months of purchasing this TV. No history of power surge. I want my money back
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Chichi, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
Horrible Best Buy customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review is more about Best Buy and UPS. Did not receive the TV, called customer service within the hour that set was sent to another house. Have called and keep getting put off. Horrible customer service. Will buy from Amazon in the future
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Robert, thanks for choosing Roku for your shopping, though we’re sorry to hear about your experience at your local store. Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact. Happy Streaming! Bernie, Roku Customer Advocate
Roku tv was ok...roku supports sucks
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Product was ok for 6 months. It quit working, has a network connection issue. Have called Roku support 8+ times, they will do nothing. #Roku sucks. Best Buy does nothing to help either. Will NOT buy from Best Buy again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi, Roadrunner. We appreciate your patience regarding this matter. Do you see any error messages on the screen? To fix this, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Roku Customer Advocate
no help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my TV on Jan 11, 2025. By Feb 15, 2025, it was not working, and I called to exchange it. You all refused to help me out, and at this moment, I do not have a TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Linda, thanks for letting us know about your experience. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Super bummed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv for my daughter’s Christmas gift and the tv broke about 4 weeks later. The screen doesn’t work. Super bummed for my daughters. Especially since money is so tight.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Caitlin, thank you for your patience and understanding. We recognize that this situation does not meet our usual standards, and we are here to help you. Please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this issue. Your feedback is very important to us, and we are eager to assist you. Thank you! Elmer, Roku Customer Advocate
Roku is garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this tv I got it in December 2023 it’s April 2024 already a piece of crap doing dumb stuff hit volume turns tv off all kinds crazy stuff. Junk I have other roku stuff it’s pretty much garbage to. Avoid all Roku stuff if possible now I see why there getting sued!!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Screen Flickering After Two Weeks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the tv for two weeks and the screen has started flickering. I’ve tried changing all of the picture settings, hard and soft resets, and everything else the internet has suggested with the tv. Will likely be returning it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Michael, we appreciate you trying to fix the issue by taking those troubleshooting steps. We are keen to gain a deeper understanding of the issue and discern the reasons behind your challenges. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Cheap poor quality
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap tv, screen flickers and colors are off. Returning
No, I would not recommend this to a friendRoku Tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work after 2 years. Poor quality. It was used very few times.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Juan, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Bad customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever ,Purchased this television about a month ago and up to now it haven’t been delivered.went to the store about five times and then spoke to customer service twice and now today am seeing my order cancelled.
No, I would not recommend this to a friend