Customer Ratings & Reviews
- Model:
- 55R8B5/55R8BX
- SKU:
- 10214335
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the TV's picture quality, ease of use, and remote control. Many find the setup process to be simple, and appreciate the refresh rate and user interface. The price point is also a positive aspect for some customers. However, a few customers have noted concerns about the viewing angle.
This summary was generated by AI based on customer reviews.
Love my ROKU TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so happy with this TV! And the Geek Squad set up team was fantastic! They were helpful with the setup, showed me how to navigate the new set and were very efficient!
I would recommend this to a friendGreat mid size Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Smart OS - way better than a Google TV. Great screen and a simple remote.
I would recommend this to a friendLove the Roku platform
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Consistent interface through all the TVs in the house are excellent
I would recommend this to a friendGood product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product that is as good as any other regular TV now. Works well with all apps since it's a third party TV company.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a dream come true it has amazing value for the money.
I would recommend this to a friendRoku for the win!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve really enjoyed this tv, the game mode works great and the brightness is amazing
I would recommend this to a friend- Pros mentioned:Picture quality
Worst performing tv Ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this tv is amazing. And the sound is outstanding, but... But the tv will not play for longer than 2 hrs before it times out, even though the timer is off! I will NEVER BUY ANOTHER. If this is supposed to be a smart tv, why is it so dumb? I would never recommend this piece of dog crap to anyone. Save yourself and buy a real smart tv!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Cassie, thanks for sharing with us. We would like to understand if this issue occurs across the channel. If yes, could you please check if your TV runs the latest software version? It is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to know the stability of your Wi-Fi connection so that you can access uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Review K
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delighted with this TV. Only annoyance is the location of volume control.
I would recommend this to a friend- Pros mentioned:Picture quality
Horizontal Lines after 1 month.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in December 2025, and was very impressed with the picture quality. However after about a month horizontal lines started appearing on the screen and progressively got worse. Hopefully I will be able to warranty the TV. At this time Roku support is very challenging to deal with.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Devin, thanks for taking the time to share this with us. We understand that you have a problem with your Roku TV, and we're here to help. To start, turn off and unplug your Roku TV from the power outlet for at least 15 seconds, then try a different plug and avoid using a power strip (plug it directly into the wall). Also, please ensure your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. Navigate to Home > Settings > System > Software Update > Check Now to verify. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Very GOOD TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very GOOD TV. I still have to figure out how to do a few things.
I would recommend this to a friendNone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv great but the service stinks.nnn̈nnnnnnnnnnnn mm
I would recommend this to a friendMadMax
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with the TV and GEEK SQUAD installation
I would recommend this to a friendBad TV, good OS.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refresh rate issues make this unusable. Roku made a decision here to not allow variable refresh rates and so most shows look like slideshows, even live TV is choppy and blurry. Sports is awful with footballs and pucks having tracer lines across the screen. The backlight bleeds from all 4 edges, and the image quality from side angles is bad. Roku shouldn't be charging even half of what they are for this mess of a TV, and that's unfortunate because RokuTV is by far the best TV OS on the market.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Alek, this doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Affordable Home Theater!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very affordable excellent home theater, we love it!
I would recommend this to a friendFair, AI picture not great for a lower priced TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were surprised that the picture quality was not as good as we thought we would get even for this lower priced TV. And this was their "Pro" model. The AI is not refined and advanced enough to handle the 4K and 4K image upscaler.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for sharing with us. We understand how important a great viewing experience is, and we want to help you improve the picture quality. Here’s a simple tip: while watching any movie or content, just press the * star button, then select Picture Setting, and choose Picture Mode. You can switch the picture mode using the left and right buttons on your remote. For more detailed instructions, feel free to check out this FAQ article at https://support.roku.com/article/115007365648. If you have any further questions or need extra assistance, please don’t hesitate to reach out at http://support.roku.com/contactus. Your feedback means a lot to us, and we’re here to help!
Thanks, and Happy Streaming!
Elmer, Roku Customer Advocate
Not Impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went with this TV because we love the Roku platform. However...We were so disappointed with the TV itself. Roku needs to either build a better TV or Tem back up with TCL.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Jacqueline. We value customers who provide their feedback. We assure you that we will share it with the respective team. If you have any issues or questions with your Roku, don't hesitate to reach out or visit our suite of helpful FAQ articles at support.roku.com. Happy Streaming! Roku Customer Advocate
Poor picture quality for a 4K TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with the picture quality as it was not as good as I thought a QLED - 4K TV should be.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there! Thanks for sharing with us! Did you know that you can customize the picture settings on your TV? Here's how: Play any movie or show on your Roku TV, then press the Star (*) button on your remote to open the TV Settings menu. Select Picture Settings, then select Picture Mode, and change the picture mode using the left and right buttons on your remote. For detailed instructions, you can check out this FAQ article https://support.roku.com/article/115007365648. Also, remember that a stable internet connection is important for Roku TV because it affects the quality of your video streaming. Let us know if this helps at https://support.roku.com/contactus so that we can assist you further.
We appreciate your feedback. Happy Streaming!
Elmer, Roku Customer Advocate
Delivery fee does not include setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery: if you are a senior or disabled, the delivery fee does not include setup despite what the "sales person" says. now I have to wait till my son comes on thanksgiving to setup the tv. If I new that I would have gone somewhere else.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Sherelle, Thanks for sharing. We understand how you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact.. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
- Pros mentioned:Picture quality, Refresh rate
Amazing Roku TV to own!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Picked up this TV at Willow Grove yesterday, overall great TV, and had amazing quality! It even supports 120 hertz, which makes this even better to have. Only downsides I would give it are it's expensive price, which will cost you a lot of money. I'd say wait until this goes on sale if you want to buy it. Sound quality is great, but sometimes sounds a little delayed, but it still has great sound quality. Great TV to own, would recommend. 9.5/10
I would recommend this to a friend - Pros mentioned:Picture quality
Roku TV is great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Smart TV and it has exceeded my expectations. The picture quality is fantastic, sound is impressive and the streaming works perfectly. Highly recommend
I would recommend this to a friend