Customer Ratings & Reviews
- Model:
- 55R4A5R/55R4AX
- SKU:
- 6536725
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the 55" Class Select Series 4K Smart RokuTV's excellent picture quality and ease of use. Many appreciate its affordability and the convenience of the built-in Roku platform. While some users reported issues with screen quality and longevity, the positive feedback on picture, ease of use, and price outweighs these concerns.
This summary was generated by AI based on customer reviews.
Roku TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy service was excellent, but the TV, while working great, is almost impossible to cast to.
No, I would not recommend this to a friendRoku tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a tv for upstairs with grandchildren. Perfect
I would recommend this to a friendTV good; service terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV seems good yet BB customer service terrible. They messed up delivery, couldn’t install as promised ($250 installation fee), very pricey
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Isabel, thanks for sharing. We understand what you feel. If you want to share your experience with the store or the service, contact their team here: https://corporate.walmart.com/about/contact. They will surely value your feedback. Thanks for choosing Roku, and Happy Streaming! Roku Customer Advocate
Tv roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. Getting hard to run st first but getting used to it
I would recommend this to a friendOk for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the TV. It looked ok. I did a test on fast moving white dot in black background. The display was not good at handling fast moving dot, see motion blurring.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Frank, this sounds unusual, and we're here to help. Please visit us online to contact our customer support team at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Thanks! Bernie, Roku Customer Advocate.
- Pros mentioned:Picture quality
Roku review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay. Pretty basic.Sound quality pretty good.
I would recommend this to a friend - Cons mentioned:Hdmi ports
Lasted 1 year and 6 days
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was decent tv until all hdmi ports stopped working after 1 year and 6 days. Disappointing, will look for something else
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for your patience and understanding. It's clear that this isn't the standard we aim for. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
- Cons mentioned:Hdmi ports
FIRE HAZARD !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why I bought a ROKU TV? Because I like Roku products. I still have a Roku 3 that works fine. However, I believe they messed up with this TV! The TV gets EXTREMELY hot in the back! It won't be long before the plastic in the back starts melting! This is a fire hazard! I've never had a TV that gets so hot! This is a basic issue that ALL TV makers have addressed, except ROKU. The picture quality is very strange. Picture quality is too cartoonish. Two HDMI ports are located facing down, which makes it incredibly difficult to connect HDMI cables! HDMI ports need to be EASILY accessible. My serious concern is that excessive heat that it generates. I have a TOSHIBA 55" 55L510U18 that does not get anywhere as hot as this ROKU TV! If ROKU wants to enter the market of selling TVs, they really need to do their homework !!! I will have to return this FIRE HAZARD TV !!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Christian, please know that it is possible that any TV may feel warm to the touch after several hours of use. The warm temperature is normal operation and should not be a cause for concern. As with all electronic products, avoid placing in direct sunlight and ensure the TV has sufficient ventilation.
If you’d like to connect with us directly, we’re always here to help. Please visit support.roku.com/contactus to get started.
Thank you!
Roku Customer Advocate
Still learning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning how to work a smart TV. Overwhelmed by the array of content choices.
I would recommend this to a friend55" roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with this tv. However, i had to make a return to receive this tv. It was extreme inconvenience.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Jennifer, thank you for letting us know about your experience. We apologize for the inconvenience it caused you. If you would like to share your order experience, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku, and Happy Streaming! Elmer, Roku Customer Advocate
- Cons mentioned:Screen
Screen Went Black After a Week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was watching a movie and the screen went black. I tried unplugging, turning off & on, power cycling, different outlets and surge protectors - nothing worked. Pretty disappointed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there! thanks for sharing your input! are you still experiencing the same issue? Contact us directly at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv.. the remote need numbers..hard time remembering all the channels
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Lisa, thanks for taking a moment to share. Our customers' feedback is incredibly important to us. We appreciate the comments and will be sure to pass this along to the product team.
Happy Streaming!
Roku Customer Advocate
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Good features for the money. Would but again.
I would recommend this to a friendAgreed little tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my gym and it hasn't disappointed at all.
I would recommend this to a friendDecent purchase.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is above average but would have purchased a different one. Roku is so so.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Jim, thanks for your honest feedback! We appreciate your input. If you encounter any issues or questions regarding your Roku, you can contact us at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Bernie, Roku Customer Advocate
- Pros mentioned:Picture quality
Not going to last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV didn’t last 2 years. The TV had a good picture and sound, but definitely buy the warranty. It just won’t turn on after 1 year and 10 months.
No, I would not recommend this to a friend Samsung 55
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, issues with connectivity other than that a very good value.
I would recommend this to a friendFAILED
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a TV on March 30th, and by mid-June, the ROKU TV stopped connecting to Wi-Fi. After 10 days of calls, troubleshooting, and attempts to fix it, the TV gave up and the screen became non-responsive. I called Roku, and they told me to contact Best Buy. Both companies pointed fingers at each other. It's really sad to have wasted $400. Here it says: write a review and maybe win a $400 gift card. Here we go! Hopefully, I'll get my money back this way. HAHA. I don't believe in miracles, but who knows?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tatiana, thank you for taking a moment to share your experience with us. We've taken note of the issue, as it certainly isn't typical of our service. Your case is now in the hands of our escalated support, ensuring you get the attention needed. Please expect an email from us diving deeper into the issue. Together, we'll get this sorted. Thank you! Roku Customer Advocate.
Roku TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with the product, given the price I paid. Wall-mount Installation was great.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Michael, thank you for choosing Roku and for sharing your experience with us. We noticed that you rated us 3 out of 5 stars. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We absolutely love hearing from you and your feedback means a lot. Thanks again. Happy Streaming! Roku Customer Advocate
Lve the TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Except , it went bad in two months with a line fown the midfkevand bad pixels… luckily the manager at my locsl best buy at Lakeline exvhanged the btoken tv eith a new one. But you need to join the Best Buy club
I would recommend this to a friend