Main Content

Customer Ratings & Reviews

Roku - Premiere 4K Streaming Media Player - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1582 reviews

96%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 4 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
internet
  • Rating: 4 out of 5 stars

    Good for price, but not recommended

    Posted
    Spartan12345
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The remote feels cheap in your hands, because it's. Also, when you decide to rewind/seek back the entire screen reverts back to low quality and has to buffer the whole thing again. I have gigabit internet so it's not due to slow internet.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product for streaming

    Posted
    JuJu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works very well streaming to my new TV. I cut the cable and now use the internet to stream my TV viewing. This product works great!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Lack of support for 5G Wi-Fi unacceptable

    Posted
    Lawrence
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There are multiple options of Roku devices and the packaging does not make it clear that this Premiere device does not recognize or connect to 5G Wi-Fi networks...which are the faster frequency of any Wi-Fi network. I tried calling Roku and the answer they gave me the first time was that it was an issue with my internet provider blocking certain device types. So I called Comcast and they said they are not blocking and told me that the Roku Premiere does not support 5G. So Comcast knew this but the Roku customer service person did not and I had to call Roku again. This time the Roku agent new that the premiere does not support 5G so 3 weeks later I have finally got an answer and returned the premier device because the streaming experience is unacceptable.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Alternative to Cable

    Posted
    Bruno
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am not a fan of satellite TV and got tired of the high cable bills. I looked into the fiber optic cable alternative, but could not get the price/installation quality I wanted. Roku turned out to be the best option. I use my providers internet application option. I don't pay rent on any boxes. I am limited to a certain mix of channels, but all I need is available. In addition, Roku provides many free programming options for movies and older TV shows you can watch on demand. You can also add many of the pay services like CBS All Access if you like. I got the Roku units on sale for 25% off. The cost of the Roku units will be paid back after just 3 months with this new arrangement. After that I save $80 every month. The only reason I did not give it 5 stars is that the on demand service from Roku sometimes hangs up or buffers frequently. This has happened 3 times in 2 weeks for about 10 minutes each time. It is not caused my internet service because I monitor that and there is plenty of bandwidth.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Free movies with Roku Channel/Free TV with Locast

    Posted
    modalsystem
    • Top 250 ContributorTop 250 Contributor

    I have used Roku for years,including several different models.The best new thing of note is Roku has recently released The Roku Channel,which has hundreds of free movies.It is ad supported.And now Locast.org app gives you free local broadcast stations CBS,NBC,FOX,ABC and PBS.Locast now offers local TV network broadcasts for New York,Boston,Chicago,Houston,Dallas,Denver areas and plans to add many more cities.This means many folks will no longer need antennas to watch local networks for free. Roku has just about every app you can imagine (YouTube/Pandora/Netflix/Amazon/Hulu/HBO Now) plus tons of more apps in many different categories.Roku Premiere 2018 works fine,but you need to point the remote at the device,unlike other Roku models.Here are some points to consider when deciding on which model of Roku to buy: 1)If you need to connect by WiFi in a room far away from your WiFi router,I would recommend the Roku Streaming Stick PLUS or Roku Ultra. 2)If you have a 4K TV,I would recommend the Roku Ultra or Roku Streaming Stick PLUS. 3)To search for content using your voice,go with either the Streaming Stick,Streaming Stick PLUS or Ultra.All 3 of these models also have a remote that can control the power and volume on your TV. There is also a Roku app for Android & iPhone/iPad that lets you use your smartphone/tablet to control any Roku device and use your phone/tablet on-screen keyboard or voice for searches. 4)If you want a wired ethernet connection,go with the Roku Ultra. 5)If you want to connect to an old TV with RCA/Composite audio/video jacks,you will need the Express PLUS 6)The Express and 2018 Premiere models have a remote where it has to be pointed at the device,unlike the other Roku models. 7)If you are only going to buy one Roku device,I would recommend the Roku Ultra.The Ultra has many unique features that the other Roku models don't such as: -Gaming buttons to play video games -Remote finder to find a lost remote control -Ethernet port for a wired connection -Micro SD card slot -USB Port -Night listening mode (this lowers the volume of loud,explosive sounds and raises the volume of soft sounds like whispers.Very useful!! @@@@@@@ -Headphone jack on the remote for listening without disturbing others For those who have not used a Roku before,here are some tips that might be helpful: 1)There is no monthly fee to use a Roku.There are many free channels/apps with free movies,music and TV programs and some people use Roku only for the free channels and don't pay any fees. You do NOT have to enter credit card info if you only wish to view free content and you can always add credit card info to your account later for paid channels/apps.If you plan on viewing free content only,I suggest setting up a Roku account before you activate the device.When you reach the page to enter credit card info,some browsers will show a "Skip,I'll add later" option at the bottom.If you don't see this option,simply log out of your account,then log back in.You may have to then enter a different activation code for your device if you skip entering credit card info during device set up,but you do NOT have to enter credit card info if you only want to view free content. 2)Some of the most popular free channels/apps are: YouTube,Pandora radio,The Roku Channel,Pluto TV,Tubi TV,Crackle,CBS News,NBC News,ABC,PBS, PBS KIds and many more.You can also find a free live stream of FOX News on YouTube by searching "Fox News Live" on YouTube. 3)Some of the most popular paid channels/apps are Netflix,Hulu,Amazon video,HBO Now,Vudu,Sling TV,Spectrum TV and Direct TV Now. 4)If you are looking for a bundle of channels of live TV to replace cable TV,check out Sling TV,YouTube TV,Spectrum TV,Direct TV Now,Hulu,Pluto TV and Playstation Vue.All of these are paid services except for Pluto TV,which is free. 5)To find and add new channels on Roku,just press the Home button on the remote control,scroll down and select "Streaming Channels". There you will find thousands of channels/apps in many different categories and many of them are free. My one gripe about Roku (and other streaming devices) is the lack of a fully functional web browser and I hope Roku will include web browsing on models in the near future.I have been surfing the web on the big screen for years and find it ridiculous when an internet connected TV device does not allow you to surf the internet and forces one to switch to yet another internet connected device to do so. I am aware of screen mirroring function from smartphone/PC/tablet but find that a poor excuse to not include a web browser.Many people who type a lot of messages and/or emails like myself prefer typing on a wireless keyboard rather than a phone/tablet/remote control. Bottom Line:You can now get a Roku device to to replace your cable TV box & service or to replace an antenna for free local network TV.

    I would recommend this to a friend