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Customer Ratings & Reviews

Roku - Premiere 4K Streaming Media Player - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1699 reviews

96%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 4 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-13 of 13 Reviews
  • Rating: 1 out of 5 stars

    Stopped working correctly within a month

    Posted
    Sher
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Less than a month after buying this the picture became blurry and often times I couldn’t get a connection. I replaced it with the old Roku and everything worked correctly. Best Buy wouldn’t exchange it because it was more than 15 days. I very disappointed with the Best Buy service. Now I’m waiting to hear back from Roku. No telephone number available only email for customer service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not to happy with product

    Posted
    Weezie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am not to happy with this product because I don't think it lives up to the hype that people are talking about. The only thing taht I can get live are the news channels. Everything else is from the day or week before. Although cable is more expensive, I'm now wondering if it is worth it. At least with cable,I can get the local news.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor WiFi connection

    Posted
    Frank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Roku platform is fantastic but this player is not good. I have bought two of these now and each time the player has a problem connecting to WiFi. Whole house and other devices have no issues except this player.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    terrible produce

    Posted
    Cathy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    this is the third Roku we have had to get. There is some sort of design flaw and it quits working in relatively short order

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nice pic

    Posted
    BBReviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nice picture but audio didn't work, despite troubleshooting. Disappointed. Was looking forward to using this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It was horrible.

    Posted
    Cath
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It was a terrible piece of equipment. Would never recommend it

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    IT DID NOT WORK AS PROMISED

    Posted
    Tiredofaaskingtoreview
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Could not download any content although we tried multiple times.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Useless

    Posted
    Lgmoore
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Doesn’t work and costs additional money over my cable bill. Need to return it

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    BAD BAD BAD

    Posted
    Jalm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    THE WORST ROKU EVERRR. DONT BUY IT. SLOW FREEZES HORRIBLEEEE

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not what I wanted

    Posted
    Amvt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Constantly rebooting over and over. Overheated and reset

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned for firestick

    Posted
    Csimms
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love firestick accidentally purchased rocky at first

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    ):

    Posted
    Clar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Didn’t work well for me at all. Had to return it :(

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Easy to install and user friendly.

    Posted
    Theresa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Has a variety of channels and movies to choose from

    I would recommend this to a friend