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Customer Ratings & Reviews

Roku - Streaming Stick+ 4K Streaming Media Player with Voice Remote with TV Power and Volume - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 3204 reviews

96%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 10 reviews

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Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Firmware update rendered it useless

    Posted
    Filius
    • My Best Buy® MemberMember

    I bought the Roku in December 2018, plugged it in and set it up, and it worked fine. I used it a few more times over the next week or so. Then I didn't use it for 3-4 weeks, and then when I turned it on I got no picture. I made sure all the cables were plugged in snugly. I tried it in all the HDMI ports. I tried another device in the HDMI ports to make sure they were working; they were. Next I plugged the Roku into another TV, and it worked with no issues. At this point I searched the forums and found someone who said the order in which you turn on your TV and the Roku can make a difference. They said you should turn on the TV first, before powering on the Roku. I did this, and I got the "ROKU" splash screen with the bouncing letters -- followed by a black screen, and then a blue screen with the words "Not Support!" Some people suggested that when you get this message, you should try setting the Roku to 720p. I tried that and it didn't make any difference. Someone else suggested a hard reset, which I did by pressing the Reset button and holding it down until it re-booted, in other words, the "ROKU" splash screen appeared again on the screen. But again this was followed by the black screen and the "Not Support!" message. Very frustrated, I called Roku support. To their credit they answered pretty fast and spent a lot of time trying to figure out the problem. But in the end they punted: They said it has to be my TV, since the Roku works on the other TV. So please contact the manufacturer of your TV to see if it's compatible with Roku and whether it needs a software update. Well, the TV is at least 8 years old, it's not likely Vizio is still supporting it in any way whatsoever. And it turns out they're not. There are no software updates available. But regardless, nothing has changed on the TV since the day I installed the Roku. Why did it work then and it doesn't work now? If my TV was incompatible, the Roku should have detected it when I first installed it. Then I could have returned it for a refund. But when I first installed it it worked fine, so I had no reason to believe my TV was incompatible. Now that it's not working any more, it's too late to return it. Roku said they would send me a new stick (once I return the old one--AT MY COST), but that's "all they can do" under the terms of the warranty. In other words if I have the same problem with the new one, I'm screwed, plus I will have WASTED EVEN MORE MONEY by paying for shipping. But here's the situation in a nutshell: The Roku worked on my TV when I set it up back in December. The TV hasn't changed, it's still fully functional in every way. The only thing that has changed since the last time it worked is that, in all likelihood, there have been firmware updates to the Roku. So it has to be a firmware update that has rendered it inoperable with my TV. Meanwhile I have a $50 device that's useless to me, and Roku gets to keep my money.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Get the + stick for stronger wireless

    Posted
    imaref
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought the + stick because my TV is in a large cabinet and the + stick has 4 times the wireless strength. Setup was easy, though I wasn't pleased with being required to add a payment method during account setup on Roku website. I set up the payment method (Paypal) and PIN (to prevent purchases that I don't authorize). I then logged in later and chose "change payment method"--didn't fill anything out but found in really small letters at the bottom of the screen "Delete payment method". I clicked on that and now there are no payment methods on file. I have Directv and for most of the Roku apps that are TV related, when opening them and going to settings, they automatically figured out that I have Directv and they activated themselves. For a few, I had to go to the website listed and enter an activation number from the TV screen. I don't like applications using up data when not in use. I've read that if you go back to the home screen when you're finished watching for the evening that data won't be used. I don't trust it so when I'm finished I unplug both the stick and the power cord. If you have a newer wireless router, your router has a 2.4 GHz frequency and a 5GHz frequency. Use the 5GHz frequency since it is much faster--even though the 5GHz frequency has less range, the + stick has extended range so it should work fine (and give you much faster speeds with the Roku). So far very pleased with the vast amount of free channels that are available. I'm still looking online for new channels, and they seem to be endless.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Roku Channel shows hundreds of free movies

    Posted
    modalsystem
    • Top 250 ContributorTop 250 Contributor

    I have used Roku for years,including several different models.The best new thing of note is Roku has recently released The Roku Channel,which has hundreds of free movies.It is ad supported.Roku has just about every app you can think of(YouTube/Pandora/Netflix/Amazon/Hulu/HBO Now) plus tons of more apps in many different categories.Here are some points to consider when deciding on which model of Roku to buy: 1)If you need to connect by WiFi in a room far away from your WiFi router,I would recommend the Roku Streaming Stick PLUS or Roku Ultra. 2)If you have a 4K TV,I would recommend the Roku Ultra or Roku Streaming Stick PLUS. 3)To search for content using your voice,go with either the Streaming Stick,Streaming Stick PLUS or Ultra. 4)If you want a wired ethernet connection,go with the Roku Ultra. 5)If you want to connect to an old TV with RCA/Composite audio/video jacks,you will need the Express PLUS 6)The Express models have a remote where it has to be pointed at the device,unlike the other Roku models. 7)If you are only going to buy one Roku device,I would recommend the Roku Ultra.The Ultra has many unique features that the other Roku models don't such as: -Gaming buttons to play video games -Remote finder to find a lost remote control -Ethernet port for a wired connection -Micro SD card slot -USB Port -Night listening mode (this lowers the volume of loud,explosive sounds and raises the volume of soft sounds like whispers.Very useful!) -Headphone jack on the remote for listening without disturbing others

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent 4K HDR Streaming stick +

    Posted
    DK24
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best streaming device for the price. 4K HDR at 60 Fps. Streams extremely fast over wifi and I thought I would have to purchase the ultra for an ethernet but the dual band mimo advance wireless is superior. Got it with 30 days of sling TV for free and it also made sling TV look not bad for live TV when the other devices made sling look like crap. This made it look great. I can't even imagine how good it looks with live streaming TV with YouTube TV live, Hulu Live, and PS VUE. Direct TV now had great had great quality at 60 fps but when switching channels you would have to wait about 5 seconds... As for sling you don't but I can't compare it for the others. Don't waste your money on anything else lower than the streaming stick plus (+) and don't confuse it with the regular stick. The express plus or anything other than this is a waste of money. This gives you everything you need... Unless you want to listen to TV with headphones, unnecessary ethernet plug in since the wireless technology build in is superior, something Xbox and ps4 should learn from. A micro USB slot which is unnecessary imo. So if your in for the best bang for your buck grab this streaming stick Plus. 4K at 60 GPS True HDR superior wifi If you used any previous roku products I'd understand why you would hesitate because I did at first as well. Trust me on this and the Plus is like a completely whole new product its a completely whole new tier of the Roku line. Good job!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressive

    Posted
    Fujikoma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have this attached to a 49" 4K Samsung. Plays standard definition to 1080P movies I have stored on a NAS over wireless. Picture quality is good. Sound is good. Runs off of USB power from t.v. Had no problems streaming from a MIMO wireless AC setup. 4K and HDR. Can move icons and add/remove them. Can change background. Same as the boxed versions, but smaller and without the outputs and Ethernet port. Remote can control my t.v.s on/off and volume. Recommend setting up a Roku account online prior to using. Will make entering data easier, otherwise you'll end up using the remote. You don't have to enter credit card information to set it up either, but you'll have to look at the bottom of the website to skip that part. Does not play the subtitles on movies I have on my server... whether remuxed in the file, or SRT and SUB/IDX files. Does not play alternate audio streams embedded either. My computer, XBox 1S and all of my very old WD media boxes can run subs and change audio streams. USB cable is a bit thick/short, but it doesn't weigh against the HDMI port. Hate having to register just to use it. It may be for streaming services, but it shouldn't be a requirement for basic functionality. Bought one for my guest bedroom and one for the parents as a gift to replace an older WD media player (and get rid of the clutter under the t.v.).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    As good as it gets

    Posted
    AudioVideophile
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my 3rd ROKU device, my main one is the ROKU Ultra, which I purchased for it's best Wi-Fi performance, picture and sound quality. This Streaming Stick + has the same Wi-Fi performance as the Ultra, with the best available speeds using the ac standards. It, like all ROKU's is really easy to set up and use, it couldn't be any easier to use, and it's available suite of apps is wide and deep. I feel it's performance is the equal to the Ultra, and with fast Wi-Fi, it's performance is as good as it gets. The really sweet thing about this little stick is it's not another box, but hides behind the diaplay, plugging directly into it's HDMI slot, even getting power from the USB port, if so equipped. We recently took it with us on a short trip to the Coast, and ROKU has made it so easy to set up, even on the Hotel's Wi-Fi, with it's extra passwords, ROKU thought of everything. We were able to watch Amazon Prime, Netflix just like at home, albeit with the caveat of the hotel's Wi-Fi connection, which was less than stellar, so a bit of buffering was experienced there. At home, the images and sound are superior to the Xfinity X1 cable box, when using the best quality apps, like Netflix, Amazon, etc. A solid recommendation!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy and Efficient

    Posted
    Puntwiss

    First time Roku user. This stick is currently on an old Samsung 19” LED TV 720p. It is powered through the TV’s USB port. Note: We have AT&T Fiber. User interface is pretty straight-forward. I like that you can rearrange your channels/apps in any order you like. Setup was simple. The only tedious part was setting up streaming channels individually with our DISH account (Food Network, HGTV, etc). Once everything was setup, we were able to watch on-demand and streaming easily. The remote can be paired with TV to power on/off and adjust volume; it cannot switch between TV inputs, though. As far as quality, on-demand stuff streams at a crisp 720p on the 720p TV (receives 1080p signal from Roku and scales down to 720p). As far as live TV, streaming is seamless for the most part. I rarely get true HD, but it doesn’t look like a potato, either. This all depends on internet connection and processing power of the Roku device. This device does not seem to overheat like my original Chromecast. Overall, I’m quite happy with our Roku experience so far. We wanted something for our guests to have in their bedroom entertainment wise, and this device fits the bill. We will strongly consider getting this device for our bedroom when we get a TV for it. It beats having to pay $7-10/month for extra cable/dish boxes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Never a problem connecting to wi-fi network

    Posted
    MikeS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My first Roku. Been using Apple TV in a bedroom for years. Apple TV is great, but it's not cheap, and I didn't want to pay so much to stream on this TV. I also wanted to experience the Roku I've heard so much about. The stick works fine. Never a problem connecting to my wifi network from the other side of the house. The Roku channel, and other free channels, provide extra content that I don't seem to find on pay-streaming channels. The remote is fine--simple, without all the extra buttons I don't want or need, and it fits the hand easily. However...the first week or so, it would stop in the middle of a show and instruct me to use the wall plug for power because my USB port wasn't providing enough. I'd turn it off. Then later I'd turn it on and it worked for an hour or so until I got the error message again. But because the power cord length was way too short, I was trying to wait until I could buy a longer one. Meanwhile, the error message stopped appearing. It's been a few weeks now without the message, so...dunno. Guess it's going to be ok. If I knew I'd never get the message again, and/or if Roku had included a reasonable length charging cord, I'd give it a 5. Wish a 4.7 button was offered. But even if I have to use the power cord, it's still not a deal breaker... Get it. It's good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it....

    Posted
    Ot51
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased for the primary reason of having not to pay my Internet Provider for additional boxes. Set-up could not be easier. I used the AC power supply instead of the USB for improved power. There is a difference although minor. Picture quality is phenomenal and greatly exceeded expectations. Comcast has a Roku App for existing customers and it works great. Some functions such as setting up recordings on the DVR or deleting recordings are unavailable but that would be a nit pick. I would like a remote that is a bit more robust in size and buttons visible in the dark. Voice command works perfectly. After (3)three days I purchased a second unit for my wife's office to replace the Apple TV that was very cumbersome. She loves the one remote, one button for on/off and easy user interface. Compared to Chromecast I find this product superior for its simplicity of use. So impressed I purchased a third ROKU as a gift for a family member. Hoping for an upgraded remote as stated above but certainly not a game changer. I would recommend this highly to anyone looking for smart TV features on non smart TVs. Tons of available apps and it's great to hit one button to get to Netflix, Prime, Sling, and others.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad experience with Roku

    Posted
    Fred
    • My Best Buy® MemberMember

    I bought this product and ended up returning it. First, it took more than a day to activate it. Roku acknowledged on their website that there was a known issue regarding device activation. Then it took me another day to create an account. I couldn't do it on either my PC, laptop or iPad. After emailing Roku, and another day, they suggested to try another browser. Although their website didn't function properly for me using Firefox or Safari, it did work with IE. Their tech support videos didn't play for me on Firefox either. Meanwhile, the Roku device wouldn't turn on using the remote that came with it. I had to unplug it each time to turn it on. I had read about a known and serious issue with these remotes burning through batteries, and that may have been the problem. On top of all that, the Spectrum TV app for Roku and other streaming devices was not working properly, although that is not the fault of Roku. Anyway after a lot of wasted time and trouble, I decided it was not worth it and I returned the device today to Best Buy who refunded my money, no questions asked.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Convenient, reliable, easy!

    Posted
    charliep
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The unit works well and does everything it should in a small profile unit. It works perfectly well and does everything it should. There were a few surprises though such as you need to connect this to a long cord with a mini usb port on the end that plugs into the flash drive on one end and ac power on the other. I believe this acts as the antenna for the unit. I expected this to just be like a flash drive and not require any other cables. I didnt especially like this, but I can say it is at the farthest corner of the house and it picks up my router without any signal issues. I also originally bought the unit to work with my main TV and surround system and realized after purchase that since I use a logitech harmony remote the unit doesn't work with that all in one remote. So instead of returning it, I moved the unit to another tv in a bedroom and bought the Roku Ulitmate for the main Tv in family room. The Ultimate does work with the Harmony remote but some features need to be manually added to the remote to make it fully functional. Just be aware that the streaming stick+ does not work with Harmony remote. You will have to use the Roku remote to control the Roku box. Since the ROku remote has voice control you may want to use the Roku remote anyway. If you just want a great Roku device and will use the Roku remote to run it then you will be very satisfied with this unit. It is compatible with Direct TV Now also.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great streaming stick

    Posted
    BestBuyFlorida
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love it, you can read all about features elsewhere. Only thing I struggle with is apps continuing to stream. Here's what I mean. We only get two streams for our household (DirctvNow). I originally set it up with USB power from the TV...great because when the TV goes off, so does the stick and no possible streaming in the background. The problem with this is everytime you turn the TV on, the Roku takes a few to boot up. That's not so bad, but more than a few times my remote just wouldn't pair and I'd have to re-sync it. So now I have the stick plugged in with dedicated power and everything is perfect, just can't expect the family to kill the app everytime, so the app continues to stream in the background even when the TV is turned off. The app does have a time out, but that is a few hours. I've read some crafty ways people have gone into their router and set limits or time or whatever, but I just deal with it. As far as the product itself, it works perfect. I can stream in 4K, have it connected to Fandango so all our stuff integrates directly into the main interface - family loves it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for non-Smart TV's

    Posted
    ChrisfromCarson
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I previously was using an Amazon Fire TV Stick (the original) but felt it was time to update. Instead of waiting I decided to get the new Roku since it was just released. Overall it works great. One tiny issue I do have is it doesn't always accept the first button press on the remote. I have to sometimes press the button 2-3 times.. It does seem to have all the apps/channels I need and use. I was surprised to find the one called FullScreen that you can add. That's the video streaming service I receive from my cell phone provider. So in additional to Netflix, I have Amazon, Spectrum, FullScreen and Plex that I use. The only negatives I have would be the Presets shown on the remote for services. Other than Netflix, I don't use those other three and it seems like wasted space. The remote also can control the TV's volume but unfortunately they forgot to add the TV's INPUT button. So you'll still need to pick up the other remote to change inputs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    All the awesomeness of the Roku Stick, plus 4K

    Posted
    CAP001
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pretty much has all the same features of the regular Roku Stick; but, this one is a must have if you plan on using it with a 4K TV. If your TV happens to be far away from your router, you might want to consider the Stick+ also, since it has better/faster wireless tech built in. Anyways, if you are looking to cut the cord, the Roku can be an awesome solution with an amazing cost that less than other streaming devices. It’s remote is also better than other options out there since it can power your TV on/off and also control volume. My only reasons for giving it 4 stars vs 5 - first, if you are cutting the cord, getting used to not having a remote where you can input channels will be annoying and will take time to get used to (and voice recognition support varies by app). Second, the power button will only power the TV off, not the Roku Stick+; so if you happen to subscribe to an evil Internet provider that caps your usage or charges overage fees, keep in mind that the Roku is still streaming (for whatever amount of time you set it to time out in) - the solution is to always remember to hit the home button before powering the TV off.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Lousy wifi remote

    Posted
    Sammie
    • My Best Buy® Elite MemberElite Member

    For a wifi enabled device, the stick and remote are too sensitive to interference according to their customer support. Remote consistently de-pairs from the stick so the Roku is unusable until a power off reset. Google it. It is quite common. So I contact customer service a number ot times. First they send an hdmi extender. Doesn't help. Then they send a replacement remote. Doesn't help. Third time they suggest changing the wifi channel on my router. Doesn't help. Each contact is at least 1/2 hr wait and up to hour and a half for "help". Then each session is at least a half hour long while they walk thru the steps of resetting the device and re-pairing the remote Suggestion to Roku - just tell people to return it if they experience any difficulties. You wasted my time, your "support" people's time as well as the expense of sending the extender and replacement remote. I have a printer that also creates an ad hoc wifi connection and it works fine in the same environment. I suspect the wifi hardware in the stick, being much smaller, is horribly deficient.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Good - Solved my problem

    Posted
    Sara
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this because my tv wouldn’t stay connected to my internet (i.e. it would always disconnect and fail to reconnect) and I had read online that this getting a Roku helps with the issues. I ended up getting the streaming stick and I t actually worked/solved my problem. I’m not a great tv watcher so I can’t really comment on the movie and tv subscriptions. However, I do imagine that they are good. The few channels/subscriptions I wanted were not on Ruku. However, that was okay with me since the main reason I bought it was to make sure my tv stayed connected to the internet. If there are any specific channels or subscriptions you like, make sure Roku has them before you make the purchase. One issue I do have though, and I’m not sure if the remote control’s battery needs changing, but it always takes a while for the tv to get its signal. This pretty much happened from the first day I got it. It could just be that I need to replace the batteries. I’ll plan on doing that soon.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    ROKU Streaming Stick

    Posted
    Drsport
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Found this for a decent price at BBY. We just upgraded our internet and TV to Spectrum from AT&T and Direct TV. Wanted to save money and not pay for another HD box for a "dumb" TV in the kitchen. Was told we could see all of our channels using a ROKU stick. Unfortunately, my old one from a couple of years ago would not load the Spectrum App to provide all the channels they supply. Had to upgrade to this one. I like the fact that it controls the TV's on/off function and volume. My old ROKU remote could not do this. The app work fine albeit a bit slower than the HD box would have been. The loading of a program requires a few more clicks with the stick. That is a process issue, not due to the ROKU per se'. Overall, I like the device. It provides access not only to Spectrum programming, but also allows me to view my Netflix and Amazon Prime video as well. So no real complaints. The cost savings will pay itself back in about 4-5 months.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beats Fire-Stick and Chrome-cast Hands Down

    Posted
    UsandUs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    In my opinion and many other online opinion the ROKU media players are just the best. I have Fire-Stick and Chrome-Cast and think they are both very good at what they do. But when it comes to just pure performance and features the ROKU is just on another level. First, Chrome-Cast is great because you can just cast anything from a mobile device onto your TV (ROKU also has this feature). Fire-Stick has tons of content from Amazon which is great (ROKU has an app for Amazon Prime Video) which in my opinion work better on ROKU than on Fire-Stick. Plus ROKU also has just an amazing amount of apps you can download that Fire-Stick does not have available or simply won't let you download so that you have to stick to mostly Amazon content. Plus it is just a simple interface that works great and is full of features and content. It is the best media streamer out there hands down.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    ROKU for life

    Posted
    Mookie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This thing is a BEAST when it comes to streaming and live tv streaming. I told my Amazon Fire to kick rocks after I purchased and received this bad boy and I don’t regret it either. I never knew how savage this thing was til I read reviews and watched numerous countless YouTube videos about it. Then I knew I had to get it. You can stream stuff that you won’t get with Amazon Fire. That’s awesome and the price is awesome too. I bought mine during the Presidents’ Day sale and it was marked down by $20 but it was so worth it. You won’t go wrong with this bad boy. So glad I bought it. So glad. I love ROKU. You get themes with this bad boy. Can’t get that with amazon fire. Holiday themes, you get automatically and the channels you get are endless. So many channels so you’ll have plenty to watch. The days of turning on the tv and not being able to find anything to watch because nothings on tv are over. There’s always something to watch.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A powerhouse in a tiny form factor

    Posted
    hclmed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This looks like an elegant combination of advanced hardware and software. It's is a formidable rival to the comparably priced Amazon Fire TV 4K and Chromecast Ultra, and the 2x priced Apple TV 4K, while this is the only one, so far, that also supports a stream, (3 max.), from your current cable provider. On top of that, it has one of most intuitive and efficient interfaces. It's even handy as a port and cable tester that can validate the HDMI 2.0 and HDCP 2.2 compatibility of a connection. So far, except for what seems like a temporary absence of Spotify at the moment, it supports all of the major streaming services, including Netflix, Amazon, Google, (Play and Youtube), among others, free and paid, including it's own station. The only possible concern I can think of for it is that it's a stiff cable head protruding from an HDMI port that is vulnerable to getting torqued, but nothing a $5 HDMI, (18gbps), HDMI extender can't solve. Lately, it's the device I look to first for content outside of the cable stations.

    I would recommend this to a friend