Customer Ratings & Reviews
- Model:
- 4850R
- SKU:
- 6595009
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Ultra streaming device, highlighting its overall performance with great picture quality and ease of use. The intuitive remote control, fast speed, and reliable connectivity contribute to a positive user experience. While some users reported issues with Dolby Atmos and battery life, the device generally avoids problems like buffering and overheating. Overall, the setup is easy and fast.
This summary was generated by AI based on customer reviews.
Roku Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Wifi connection so much better than wifi connection/speed on Samsung TV
I would recommend this to a friendRemote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues with the not working from time to time or being slow to respond, have 3 older ultras never had a problem with them
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thank you for letting us know. We would like to offer our support and gain a deeper understanding of your concerns. Please know that having the latest version will help you achieve optimal, bug-free performance with the latest features. To check for updates manually, press Home > Settings > System > Software Update > Check Now. In addition, it is advisable to consider the Wi-Fi connection as a potential cause. To resolve this, we recommend unplugging your Wi-Fi router for a minimum of 60 seconds. Also, perform a system restart on your Roku device by navigating to Home>Settings>System>System Restart. Further insights on enhancing your Wi-Fi connection can be found at https://support.roku.com/article/213122277#section-1. Let us know if this makes any difference at http://support.roku.com/contactus.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
Roku Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I reLly like the backlight feature on the remote.
I would recommend this to a friendSlick and fast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slick and fast interface, I would definitely buy again (I have 3 Roku)
I would recommend this to a friendI wanted to love it, but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could be great, i love the simple menu, but... It limits what apps you can install. you'll find that roku dictates what apps it allows you to install, and some of the ones we like can't be loaded onto this device. So it's quite limited in that regard. The other thing was , ours was glitchy. Maybe it was our router's fault, I don't know, but we experienced a lot of unwanted freezes and exiting a show that we were watching. I don't want to blame this device if it is our router's fault, but then again it could be this device's fault. So my recommendation where glitchiness is concerned, check other reviews and see if they experienced this issue as well. If others haven't experienced it, then the issue is probably with the router, and not this streamer.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for informing us about your concern. Just a quick note, the Roku Ultra doesn't restrict app installations, but storage for channels is limited. As you add more apps, the system might offload less frequently used ones, leading to a slight delay when opening them. Also, popular streaming apps like Netflix, Hulu, and Disney+ can be used across different U.S. states, but some content may have location-based restrictions. If you experience issues, verify if the app is available in your region or if your Roku account is linked to a U.S. location. Additionally, to resolve the other issue, try unplugging your Wi-Fi router for at least 60 seconds. Then, restart your Roku device by navigating to Home > Settings > System > System Restart. You can also try resetting your device's Wi-Fi connection through the Roku system. For guidance, refer to this link at https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
- Cons mentioned:Dolby atmos
Don't Buy Yet, Major Issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major issues with the new 2024 Roku Ultra. Roku support has no answers for why it's not supporting Dolby Atmos or recognizing Dolby Vision and HDR content. No issues with previous 2022 Roku Ultra but I just bought two new 2024 ultras and both having same issues. went through multiple resets and adjustments no luck, my tv is LG OLED 65cx supports all content and my LG SN9YG soundbar supports Atmos. Very disappointed that it's not out of the box ready have seen other reddit comments with similar issues. If you have the 2022 ultra don't upgrade.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello David, thank you for providing your feedback. We recognize the significance of optimizing your Dolby Atmos setup and are pleased to clarify. In our latest model, we have refined the manner in which the Dolby Atmos badge is displayed to ensure it accurately indicates when content is genuinely optimized for Atmos. Please be assured that the audio quality remains as high as that of your previous model.
With regard to your experience with our Customer Support, we sincerely regret that it did not meet our standards for service. We have escalated your ticket to a member of our support team, who will be in touch with you via email to gather additional information about your device and to provide you with direct assistance.
We hope this explanation clarifies the recent changes. We remain available to address any further inquiries you may have.
Happy Streaming!
Roku Customer Advocate
Roku.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great add on for more uses on the TV and not too pricey.
I would recommend this to a friendThe best roll has to offer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent …,, This Roku device has everything you need for streaming content.
I would recommend this to a friendNew roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my old roku to this. Great interface, easy to setup and use.
I would recommend this to a friendGreat gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift, good for streaming shows and movies for free with great speeds
I would recommend this to a friendAwesome product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku allows to stream anything you could ever want to watch! Highly recommend it.
I would recommend this to a friendLove Roku!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is mybfirst time trying Roku. I have the 4k and it is awesome!
I would recommend this to a friendToku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Roku and have 4 of ulta roku. Travel with it in a sprinter and 2nd home
I would recommend this to a friendNo cable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit makes it possible to enjoy cable less tv ! We love ours
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all ROKU products! When looking for a streaming device roku is ny go to!
I would recommend this to a friendGood but not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture good but crackly sound when changing streaming channels.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Pat, thank you for sharing your experience with us. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 4 Rokus, a 2022 ultra but gets hot this 2024 does not even get warm.
I would recommend this to a friendOnly buy with Best Buy’s protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the beginning it would occasionally freeze but I could always get it going by disconnecting the power and re-powering it after 30 seconds. Then finally it wouldn’t un-freeze even after a factory reset. The only path to customer support I could find was chat. I got through the chat bot to a live agent, after pleasantries the chat was ended after only 20 seconds while I was typing the problems I was having. 2nd try I again got though to a live agent again and frantically typed: don’t disconnect! I explained the problem and told that agent what I had already tried but the steps I was given were the same as what I had already done. Then I was directed to a page on their site that didn’t apply. I went back to the chat next I was sent ads for Roku products and then the chat ended. The next day I received an evaluation email from Roku asking about my support experience. I detailed my complete experience with their support and, of course I’ve not received any reply from them. When it worked it was great but now I have a 6 month old Roku that’s going to the electronics recycling center. I bought an Apple TV with AppleCare.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for your patience and understanding. It's clear that this isn't the standard we aim for. We see you're in touch with our support team. Expect an email from us diving deeper into the issue. Just in case you did not receive the email, please contact us at support.roku.com/contactus. Your feedback is highly valued, and we appreciate the time you dedicated to troubleshooting this matter.
We're always here to help and hope to provide a smoother experience in the future.
Thank you again, and Happy Streaming!
Elmer, Roku Customer Advocate
Roku 4K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery and easy install and set up. Works beautifully.
I would recommend this to a friendLove me a Roku!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku makes it really easy to navigate through the apps!
I would recommend this to a friend