Customer Ratings & Reviews
- Model:
- 4850R
- SKU:
- 6595009
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Ultra streaming device, highlighting its overall performance with great picture quality and ease of use. The intuitive remote control, fast speed, and reliable connectivity contribute to a positive user experience. While some users reported issues with Dolby Atmos and battery life, the device generally avoids problems like buffering and overheating. Overall, the setup is easy and fast.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eady setup with wide variety of built in services.
I would recommend this to a friend- Cons mentioned:Dolby atmos
Insanely idiotic tech support from Roku
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Roku Ultra so movies can be streamed in Dolby Atmos but for the life of me could not get my AVR to pick up the Dolby atmos signal. Gave their tech support a call and I could not believe how insanely idiotic this person was, she had no clue this device was even capable of doing such a thing or even what Atmos was. She says this Roku Ultra device was not capable then she goes on to tell me that my AVR is not compatible lol although the peeps at their tech support has got to be the dumbest standing up right human beings to ever walk the planet they gave me a good laugh I haven't had in a while lol Oddly enough Amazon Prime tech support gave me advice and it fixed the Roku problem.
No, I would not recommend this to a friend love roku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you can't go wrong with Roku and this is their flagship device
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it was worth getting this for some apps I wouldn’t be able to otherwise.
I would recommend this to a friendGreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku is very good a great value. Will buy again.
I would recommend this to a friendroku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to replace our fire stick and LOVE it!!
I would recommend this to a friendGreat upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to upgrade my previous Roku from 2018, and im gladni did.
I would recommend this to a friendROKU Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROKU Ultra. Their best product of all of their devices. Worth the money.
I would recommend this to a friendAll the bells & whistles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku ultra rocks, of course. Worth every penny. Would buy again.
I would recommend this to a friendDon't Buy any Roku Products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Roku Ultra for a TV we don't use as much. I made some testing after buying and everything seemed in order so I stopped using it for a few days. I then decided to install it on my daughter's room, who streams Youtube and Netflix all the time and she immediately told me there was something wrong with the equipment, since the her Netflix show was constantly pausing on its own. We tried HBO and Disney+ and they seemed to be working fine, but the issue also seemed to be impacting Youtube. Unfortunately we realized this two weeks after the purchase, so cannot return it to best buy. I contacted Roku to see if they had a fix for it, and after spending an hour doing "troubleshooting" they finally confessed that it's an issue on the Roku software that affects the Youtube and Netflix apps. They knew troubleshooting wouldn't work, and yet they make you do it anyway to give you a false sense that someone's "helping you". Do yourself a favor and just buy another streaming product. Stay away from this brand. You can Google "Netflix freezes on Roku" and read all of the Roku support forum posts about this issue.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Alex. Thanks for letting us know about this issue. We appreciate your time and effort of troubleshooting the device. We will make sure to pass this issue to our respected team to resolve the problem. In the future, if you have issues or questions about your Roku device, please don't hesitate to contact us at support.roku.com/contacus. Happy Streaming! Bernie, Roku Customer Advocate
TV Roku Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a bit expensive but like the product and east to use this.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for choosing Roku and for sharing your feedback. Your input is important to us, and we will certainly pass it along to our product team. If there is anything we can assist you with in the future, please don't hesitate to reach out. Thanks again! Jessica, Roku Customer Advocate
Not the products fault
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on SuperBowl Sunday with hopes that I would be able to watch the game. It didn't work. Thought I had 30 days to return. Went to return it in that time frame, and they said I only had 15 days from purchase price. This is why I will be buying from Amazon from now on. Now I am stuck with a 100 dollar item I will never use.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Tommy, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
Good upgrade from previous model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, exactly what we needed. The new remote is great due to the back lighting and universal settings to control our tv.
I would recommend this to a friendNeeds Improvments
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After set up and updates, It keeps messing up. after using it different times, It won't come on when I hit the power button. There is a spinning wheel on the TV, and eventually a no signal comes on the TV. I keep having to unplug and plug the power back in. I have checked for updates multiple times. Needs improvements.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Earl, thanks for letting us know about your experience, and this is not considered normal behavior.
Have you tried using a different HDMI port? Have you set up your device with any other TVs? We asking these questions to help identify the root cause of the issue. Additionally, please ensure that the cable connecting your device to the TV is securely plugged in. If none of these suggestions work, please contact a member of our team at support.roku.com/contactus so that we can assist you directly.
Thank you!
Elmer, Roku Customer Advocate
Thanks for good in and out service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in the store service. My first visit to the store in Raleigh North Carolina
I would recommend this to a friendIt’s just OK from my experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. It was OK but it would sometimes “hitch” and go slow. The Directv app would sometimes not work. I ended up getting an Apple TV and am much happier.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device works, but after I got it home to set up, the batteries leaked, making a real mess. I had to clean everything up to get the product to work.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Richard, we hope you're doing well. We want to ensure you get the help you need. You can visit support.roku.com/contactus to contact an agent who can help you directly. Additionally, if you have observed any leakage from the battery of your Roku remote, please refrain from using that remote until you receive our guidance. Together, we will address this issue effectively.
We're looking forward to working with you soon!
Elmer, Roku Customer Advocate
- Pros mentioned:Overall performance
Won't price match. Next time I buy from Amazon.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Best Buy won't match a $20 reduction in price after only 18 days. When I complained agent tried to get me to buy a $50 membership then blamed the technology that wouldn't allow them to manually give me the credit. Next time I'll buy from Amazon. BBY is not easy to do business with. Terrible experience e.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand how you feel. This kind of feedback is important to our team in partnership with our retailers, and we appreciate you sharing. If you would like to share your experience, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact.
They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
phulap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device constantly froze, I have to unplug it for a few seconds and plugged it back to reset.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Help is here. To start, try unplugging your Wi-Fi router for at least 60 seconds; this can fix the issue. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Also, try connecting to a different network, like a Mobile Hotspot, to determine if the problem is with your Wi-Fi router or Roku device. If the issue continues, feel free to contact us at support.roku.com/contactus. Your feedback is very important to us and helps us improve our products and services.
Happy Streaming!
Elmer, Roku Customer Advocate
Help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it to work. I have tried everything. I had another ultra before. This one will not connect to the internet.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi John, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate