Customer Ratings & Reviews
- Model:
- 4850R
- SKU:
- 6595009
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Ultra streaming device, highlighting its overall performance with great picture quality and ease of use. The intuitive remote control, fast speed, and reliable connectivity contribute to a positive user experience. While some users reported issues with Dolby Atmos and battery life, the device generally avoids problems like buffering and overheating. Overall, the setup is easy and fast.
This summary was generated by AI based on customer reviews.
Worse customer service ever refund issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on this refund. What is the hold up?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Sasha. Thank you for your input! We're here to help. We advise you to contact the store where you requested the refund. e apologize for the inconvenience this has caused you. But if ever you need help, you can contact our support team at support.roku.com/contactus. We'll be happy to assist you. Happy Streaming! Roku Customer Advocate
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and returned the product. Have 1 gig internet and went back to Apple TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi, Jreis! Thanks for taking a moment to share. We’re sorry to hear that it didn’t work out. We appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Bad Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't do the initial update to connect to the Internet.Tried over and over.Then went blank should be replaced.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! This doesn't sound quite right and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless as it would not load the start menu after multiple attempts. Returned to Best Buy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
Defective product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thing is defective and turns off after 30 seconds to 5 minutes
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Erik, thank you for sharing your experience with us. We're here to assist you. We would like to know if this issue occurred while accessing a specific channel. Please visit us online at support.roku.com/contactus for assistance with troubleshooting. Together, we'll get this sorted out. Thanks! Elmer, Roku Customer Advocate
Remote as durable as glass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is very fragile - fell off a table and broke.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Bob, we genuinely appreciate your feedback. This isn't the standard we aim for. In the meantime, we will pass this along to the product team. If there is anything we can assist you with down the road, please don’t hesitate to reach out to us at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes black frequently. First roku product i have not liked.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi John, thanks for letting us know about the experience, and we apologize for the inconvenience. As a quick tip to fix this issue, make sure that your device has the latest software version. Having the latest version will help you to achieve optimal, bug-free performance with the latest features. To check press Home>Setting>System>Software Update>Check Now to manually check for updates. Additionally, considering uninstalling and reinstalling the affected change will fix this issue. For further guidance, you can refer to the following link:https://support.roku.com/article/208755548#section-0. If the issue persists let us know at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
- Pros mentioned:Overall performance
MY ROKU
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I give high praises to Best Best and the Geek Squad folks. They give great service , prompt very personable and professinal technicans to see us through our panicy stage of installations and reboots. They are only source I trust to; work with me and my electronics. Thank you
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Cut the cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great way to cut the cable and save money. Works great and easy to use and I’m 64 . Definitely recommend.
I would recommend this to a friend - Pros mentioned:Remote control
Excellent Unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device for streaming your favorite services. Interface is easy to use, and the rechargeable remote is a great addition to a wonderful unit.
I would recommend this to a friend - Pros mentioned:Remote control
A game-changer channel changer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a 4-year-old Amazon Fire for our bedroom TV, and it was painful to use. It was never satisfied with the quality of the network, often saying it wasn’t connected. The apps loaded slowly and often malfunctioned, even with constant closing of all apps and some restarting of the device. I wondered if a new device would behave the same, if the whole problem was the strength of the network in this room. It turns out that was not the problem. This Roku Ultra 2024 behaves as if it's in close range of the wireless router, which is upstairs, down the hall, and around the corner. It's an unbelievable upgrade, no comparison. Every app loads in an instant, video appears instantly, and it quickly loads to HD quality. For reference, we have the lowest tier of cable internet in our area. I would compare this to our Apple TV box but with a better remote. The voice control on the remote works great; it quickly understands and finds what I say/request. I’m highly satisfied with this box; it’s the best streaming device in my house.
I would recommend this to a friend Great Cable substitute
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It certainly saves on cable. Easy to use. It was great to have it remember my sign-ons from previous TV.
I would recommend this to a friend- Pros mentioned:Ease of use
I love my ROKU!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love having ROKU and I highly recommend it. It’s so easy to turn my tv on, off and change channels. I love using the microphone for YouTube. I can ask for anything I want and it comes up in seconds. I absolutely love my ROKU!!!
I would recommend this to a friend ROKU ULTRA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with the warranty for the Roku ultra plus the tech. Was very helpful and had a lot of knowledge on product
I would recommend this to a friend- Pros mentioned:Remote control
Great device, bad charging port
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fast version of roku ultra. The backlighting is awesome and everything is snappy (as it should be for a new device). I like the remote, which has great quickplay app buttons for popular streaming services. Can we maybe get a programmable version of those buttons, maybe under them all? Qnyways, the boggest problem is with Roku cheapening out by sticking with Micro USB. In 2024, they went with micro USB and no USB-C. About 98% of all other devices are USB-C and heres a brand new device that not only goes with Micro USB, but using a USB-A version of the cable. I've modernized charging ports and almost all of ours are finally USB-C. Now we have to keep old cables for a new streamer.... Also, the rechargeable remote is a bit disappointing as you have to remember to charge it vs swapping out batteries. A good device with poor design implementation
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing your thoughts. We value customers who provide feedback, and we assure you that we will share it with the respective team. In the future, if you have questions or issues with your Roku. You can contact us at support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Roko ultra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a steaming box, because Comcast was junk
I would recommend this to a friend- Pros mentioned:Speed
Better than the previous version.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had many Roku ultras and the new model is faster and plays better with my hometheater system.. So far no freeze up or blank screen. The remote is great...light's up and very responsive.
I would recommend this to a friend - Pros mentioned:Remote control
Roku ultra is perfect for my office
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Roku ultra especially the backlit remote. I have an older Vizio television in my office and the Roku is excellent
I would recommend this to a friend - Pros mentioned:Overall performance
Love the Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity is way better than xfinity. The response and ease of use is excellent.
I would recommend this to a friend - Pros mentioned:Overall performance
Stream
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This streaming device works very well and helps me get more channels.
I would recommend this to a friend