Customer Ratings & Reviews
- Model:
- 4802R
- SKU:
- 6499377
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the Ultra 2022 for its ease of use, excellent picture quality, and the convenient rechargeable remote with voice control. Many appreciate the device's strong performance and straightforward setup. While some users noted the price point and occasional memory limitations, the positive feedback on usability and picture quality significantly outweighs these concerns.
This summary was generated by AI based on customer reviews.
Damaged Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came damaged like it was banged around and thrown.. the only reason I haven't returned. It is cause I had surgery and I haven't been able to drive.
No, I would not recommend this to a friendcausing problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know if the roku is effecting my over the internet house phone. When the roku is turned on the phone rings but when answering the person on the other line cannot hear me. When roku is turned off the phone works ok
I would recommend this to a friendBrand response from Roku Team
Posted .Hello! This certainly sounds unusual but we'd like to learn more and offer our assistance. Please email us at customer.advocate@roku.com so that a member of our team can connect with you directly. We look forward to working with you! -Roku Customer Advocate
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't realize the remote will NOT control anything BUT a TV. Forget about an A/V receiver, the remote will NOT mute control volume at all. Deal breaker. Took it back.
No, I would not recommend this to a friendWorst Roku made.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.crashes constantly and is not good compared to previous iterations.
No, I would not recommend this to a friendVery bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trouble connecting every time. Support is bad. I'm going back to the Roku stick
No, I would not recommend this to a friendFailed remote after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a month, then the remote control stopped working and I have done reset and charged it but nothing.
No, I would not recommend this to a friendUseless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my additional apps freeze up and shut the box down. Very disappointing.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, John. Thanks for sharing. This sounds a bit unusual. Ensuring a stable internet connection for your Roku device is crucial to avoid any playback issues. To check the connection, simply go to Home > Network > Check Network Connection. Additionally, try restarting your Wi-Fi router and consider relocating your router and Roku device to a higher position in the room. It's important to ensure that your TV isn't blocking the wireless signal to the Roku device. For additional tips on fixing playback issues, you can visit this page https://support.roku.com/article/208755548. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective volume control had to return it. Also didn't like the rechargeable feature.
No, I would not recommend this to a friendReady to throw in trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for 2 days now nothing went to best buy got no help
No, I would not recommend this to a friendRemote quit working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote quit working after about 20 days and will not control box.
No, I would not recommend this to a friendroku ultra 4k
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not like, did not know it was a 14 day return. i would like to return it but says non returnable. husband cannot work it.
No, I would not recommend this to a friendMediocre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well for the most part but it sometimes freezes up and needs to have the power disconnected and reconnected to fix the problem. It can be annoying.
I would recommend this to a friendBrand response from Roku Team
Posted .Oh no! This doesn't sound quite right and we'd like to assist you directly to troubleshoot. Please reach out to us directly at support.roku.com/contactus so that we can help.
Thanks!
Roku Customer Advocate
Roku remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rechargeable remote does not last more than few hours
No, I would not recommend this to a friendWish I could exchange this back...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the fire cube this thing is a piece of crap... every app crashes... and you can't even Track/Fast forward on many pf the apps...
No, I would not recommend this to a friendroku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.software would not load need to return for a refund
No, I would not recommend this to a friendMS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PERSON FROM GEEK SQUAD WAS A THIRD PARTY AGENT. HE DID NOT KNOW ABOUT THIS PRODUCT AND DD NOT SHOW ME HOW THIS WORKS
No, I would not recommend this to a friendGot great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s trash…. Lost the box can’t return, buggy randomly takes over tv
No, I would not recommend this to a friendBest Buy sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not work as it should and Best Buy would not do anything about it
No, I would not recommend this to a friendEarbuds to avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not sufficiently block ambient noise at gym, despite what sales person told me it would do.
No, I would not recommend this to a friendPrepare to call support right away.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All sorts of issues telling us turn off, unplug, restart, reset, freezes and the like.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Rmanhere, this sounds like unusual behavior and we'd like to learn more so that we can escalate it to a member of our team to investigate.
Please send us an email with more details so we can help. Visit support.roku.com/contact where you can send a member of our customer support team an email.
Thanks!
Roku Customer Advocate