Customer Ratings & Reviews
- Model:
- 4802R
- SKU:
- 6499377
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the Ultra 2022 for its ease of use, excellent picture quality, and the convenient rechargeable remote with voice control. Many appreciate the device's strong performance and straightforward setup. While some users noted the price point and occasional memory limitations, the positive feedback on usability and picture quality significantly outweighs these concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Awesome Roku product that works well.
I would recommend this to a friend ROKU products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love ROKU products. They are very good at what they do. They are easy to learn how to use and are simple once you learn. You do not have to learn each time you buy a newer model... it (so far for me) has stayed the same. I will continue to buy & use ROKU... and Best Buy is a great store to buy it from. ☆☆☆☆☆
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok not playing correctly now needs to be looked at
No, I would not recommend this to a friendRocku Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 2weeks of purchase this product went out . I unplugged it as stated in TV. Restarting it didn’t work! No TV available for 2days…had to call in for geek squad to check it out. Offers to exchange it.. Then it just started working again…..I’m upset about it. But now it works….
No, I would not recommend this to a friendRoku Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have enjoyed this media streaming device a lot. One thing that bothers me is the fact that it does not have an on/off button. The remote is slippery but pretty useful.
I would recommend this to a friendBad Support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the ap[p but there is no support at all. Sir you have a problem good luck. I would rate much higher but I have a problem and there is zero help or support. Stay away from this company. As they don't care one bit about their customers
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We are grateful you brought this matter to our attention, and we apologize for the experience. We are keen to gain a deeper understanding of the issue and discern the reasons behind your challenges. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Reboot Reboot Reboot
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from cable boxes to Roku 3's years ago. Finally upgraded to Roku 4's. The Roku 3's worked pretty perfectly for years, these Roku 4's lose audio and freeze often and require reboots all the time. What a shame. Way to go Roku.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Dave, thanks for sharing. This sounds a bit unusual. It's important to note that all Roku devices should have a stable internet connection to avoid a playback issue. To check, you can Press Home>Network>Check Network Connection. Additionally, make sure that your device has the latest software version. Having the latest version will help you to achieve optimal, performance with the latest features. To check you can refer to this FAQ article at https://support.roku.com/article/208755668. If there's anything else that we can assist you, please visit us online at Roku to connect with an agent who can assist. Your feedback is very important to us.
Thank you!
Roku Customer Advocate
Don Middleton
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recharge Remote had to be charged everyday so it was aggravating
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I turn it on, it takes a while to navigate to the provider (Spectrum) I want to watch. Also, I wish it had a dvr feature.
No, I would not recommend this to a friendRemote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cost to much to do nothing. The one I paid 29.00 does same thing it is not a good deal . It was a waste of money.
No, I would not recommend this to a friendShouldve got something else i guess
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to the Ultra and has been nothing but problems. The premier worked every time, the ultra glitches often and will stop whatever your watching and start a random show in its place. Super frustrating.
No, I would not recommend this to a friendRoku Ultra - NOT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and the remote doesn't work ! The remote fully charged barely lasted 2 hrs. As of a few months ago is almost non-workable. This is a poor /cheap design and should be recalled
No, I would not recommend this to a friendOver heats
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system over heats to easy and would get errors on screen and have to unplug it 20 mins till it cooled enough but would over heat again.
No, I would not recommend this to a friendNot Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had about 5 or 6 Roku players over 20 years and they all worked flawlessly. Not this one. The program starts, plays for a minute or two and stops. We are not using it. Too much trouble.
No, I would not recommend this to a friendno 4k in The Prime video app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Prime video app only shows HD despite TV is 4K capable and other apps can show contents in 4k.
I would recommend this to a friendWell rounded streaming device, great for Plex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's still a really good multimedia device with access to many different apps (Plex, Netflix, Disney+, Paramount+, Amazon Video, etc.) now with a rechargeable remote. The rechargeable remote doesn't give enough notice that its batteries are running low, nor is the included charging cord long enough to really keep using it while it's charging.
I would recommend this to a friendWill not find my 4K HDR TV for output money wast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How to LG TV 4K with HD hdr well let me use 4K hd hdr output Says it’s not available on my TV which is not true
No, I would not recommend this to a friendFire tv Better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend fire tv any day of the week. Remote would not program to sound bar.
No, I would not recommend this to a friendRoku Rocks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an outstanding product. I wish I had known about this sooner! So much free TV shows to watch it's awesome! I'll be saving $480 every year now with no cable/ subscriptions that I don't need. Love it!
I would recommend this to a friendStops Working After Three months...TWICE!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought two of these in the past 12 months and neither one works. They work great for a month and then you have to start rebooting them every time you use it, which is a pain in the a##. Then the thing stops loading completely and your $100 is flushed down the toilet. One would think companies could make things that actually work, this one doesn't.
No, I would not recommend this to a friend