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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 21 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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62%would recommend to a friend

Customers are saying

Customers enjoy the snug fit of the Hard Shell Series Case for Samsung Galaxy Note20 Ultra 5G, with many noting how well it protects their phone. However, some customers found the case's quality to be underwhelming, reporting issues such as scratches and a less-than-robust feel. The case's protective qualities are a point of contention, with some finding it average. Overall, opinions on the case's durability are mixed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Cons mentioned:
    Case quality

    Rated 4 out of 5 stars

    Rose gold case to go with my phone color.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasnt as good as expected. Case had scratches all over and didnt look new. I am keeping it because i dont want to go through the hassle of returning it. Just a see through case,with a supposed rose gold ..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    fits but tricky

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its blue not teal. anyways. fits well but had trouble. its a double case. separate the 2 cases and put on black hard case. tricky but see photo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone cover

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice colors very durable and very reliable. The color stands out

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Case recommended by Best But does not fit the phon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone and had to order the case through the salesperson. This is fine, except it was listed to fit on their computer and when I finally got it through the mail and installed my phone, it is too big. I picked up the phone and only the case was in my hand, the phone was on the floor. Do I take the case with all the packaging back to the store, or mail it back to the company? Is there a case that will actually fit this phone? Please advise me on this.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 4 out of 5 stars

    Decent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent case. Nothing bad, but nothing great. Average level quality and protection. Definitely not worth the full price of 20 bucks. Perhaps 10 bucks would be fine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Gets stained,Dingy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice but gets dingy very fast. I tried cleaning but no use

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case works perfectly to my note 20 ill buy it Again mm mmm maybe

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits the phone like a glove the only thing I really thought it had a cover for the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best screen that i can put to my phone thankss

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Case!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it...Slim...cute and protective. Very Satisfied

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 5 out of 5 stars

    Simple, nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. I do not like soft silicone cases so this is perfect! A smooth feel and not hard to get on like hard cases can be.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Clean

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good light tight fit..........................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a ok case but great customer service.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a replacement this because the one i was sent just wasn't giving me rose gold but the replacement was fine and I really value the customer service i received and am grateful that they were able to do that for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Company, Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this company and their vibe. Thanks for the great case, God bless!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sahara Case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, feels good, nice and slim, works well for me.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 1 out of 5 stars

    Soft case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a hard case,, Way to soft. Returned to BestBuy for refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't want any star for this,This product is not working on samsung note20 ultra 5G, don't money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not for me and not recommand for no freinds and family, this is wrong site matter, dont buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Rose Gold!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is a true little girl pink and not rose gold.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Not teal - blue instead but good case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This first the phone pretty well and looks good but the case is not really teal. It is more of a light blue than teal which I was a little disappointed in

    I would recommend this to a friend
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