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Samsung - 1.1 Cu. Ft. Countertop Microwave - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1373 reviews

92%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    Super Great Buy for the Price!

    Posted
    Christin
    • My Best Buy® MemberMember

    Two weeks ago, I decided to get rid of our old GE microwave for a couple of reasons. The paint on the inside was peeling after years of cleaning, the wheels on the turn table had rusted and left rust stains on the floor of the microwave. The worst offender of all was the infernal beeping, which drove my husband up a tree. My husband and I also wanted a smaller microwave that would take up less space on our counter. Finally, we budgeted between $100 and $150 for our next microwave. We went to three stores before we ended up at Best Buy, because this store was the farthest out on our route. My husband's main criteria was a microwave that could be muted with a button on the panel, or at least with a series of panel pushes. We'd read about this feature online, but once we were out on the road, finding one was like trying to find the elusive leprechaun. None of the models at the other stores had a mute button, and the majority did not have a manual to ascertain if muting was an option. When we arrived at Best Buy, we were approached by a sales person in the appliance department, and my husband described what we wanted, mainly the mute feature. He looked at my husband like he had two heads and said, "Most people want to know when their food is done." I was sort of stunned. I think we are pretty capable of telling when the microwave stops without a beeping alarm that sounds like a garbage truck backing up. There were two microwaves on display with the mute button function. And wonders of wonders, manuals were available to peruse! While I realize I could have looked up a manual on-line with my iPhone, that is time consuming. How great of Best Buy to have a manual available! Because it was Labor Day week-end, this model was on sale for $144.00, which obviously fit in our budget. Besides the mute feature, I was super impressed with the ceramic interior (no peeling paint), and the metal free turn table (no rusting). At this point, we didn't even know about the crisper feature! We just wanted a microwave that was in our budget, didn't beep, and was easy to clean. I was also surprised at how quietly and easily the door closed. Our old one sounded like we were closing the vault to Fort Knox. After using this for a week and a half, I have to say that I am extremely impressed. The food heats evenly, even during defrost mode. The crisper feature works, although that isn't very important to us. It's more like a novelty than a necessity. The microwave is a little larger than we wanted, but sacrificing an inch of space on my counter is worth all the great features. I am extremely happy with this microwave and would recommend it to anyone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY SAMSUNG PRODUCTS

    Posted
    neverbuysamsung
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    MY MICROWAVE WAS STILL UNDER WARRANTY WHEN IT BROKE. I CALLED THE REPAIRMAN THAT WAS RECOMMENDED BY SAMSUNG. HE PICKED UP MY MICROWAVE AND CALLED ME TO LET ME KNOW THAT THE PART THAT WAS BROKEN (MAGNETRON?) COST MORE THAN A NEW UNIT SO HE WOUD NOTIFY SAMSUNG AND I WOULD GET A REFUND OR REPLACEMENT. WELL AFTER DEALING WITH SAMSUNG FOR OVER A YEAR...YES OVER A YEAR AND JUMPING THROUGH HOOP AFTER HOOP...THEY FINALLY TOLD ME THAT THEY CAN NOT GIVE ME A REFUND UNLESS I SEND THEM A PICTURE OF THE CUT CORD!! WELL SINCE THE GUY NEVER RETURNED THE MICROWAVE TO ME AND I WAS NOT AWARE THAT I NEEDED TO SEND A PICTURE OF THE CUT CORD, IT IS IMPOSSIBLE TO SEND THIS TO THEM. THEY EVEN CALLED THE GUY AND HE TOLD THEM HE PICKED IT UP AND DID NOT RETURN IT TO ME AND THEY ARE STILL NOT WILLING TO ACCOMMODATE!! I JUST BOUGHT ALL NEW APPLIANCES FOR MY HOUSE AND THERE WERE SOME REALLY NICE LOOKING SAMSUNG APPLIANCES THAT I MIGHT HAVE BOUGHT IN THE PAST BUT I WILL NEVER EVER BUY ANOTHER SAMSUNG PRODUCT BECAUSE OF THE HORRIBLE CUSTOMER SERVICE THAT I HAVE RECEIVED FROM THEM OVER THE PAST 1 YEAR AND 4 MONTHS!! I TOLD THEM WHEN I KEPT CALLING THAT MY PERSISTENCE WAS NOT ABOUT THE REFUND BUT ABOUT THEIR CUSTOMER SERVICE AND THAT I WOULD NOT STOP CALLING UNTIL THEY DID THE RIGHT THING BUT THEIR CUSTOMER SERVICE IS OBVIOUSLY NOT GOING TO CHANGE AND I'M JUST TIRED OF WASTING MY TIME!! BUT I WILL BE GOING ON EVERY REVIEW POSSIBLE TO WARN EVERYONE ABOUT THIS!! DO NOT BUY SAMSUNG!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Samsung Microwave - MG11H2020CT

    Posted
    JustAThoughtFromMe

    First of all, I don't think I should be FORCED to check Yes or No whether "I would recommend this to a friend". Or, there should be a NEUTRAL answer available to check. I checked YES only because to check NO would seem to cast a more negative rating to it. It is an okay microwave - it does work, even if there are a few things I would like to be different about it. Anyway, I bought this microwave on 11/05/14. It has worked fine for warming up and cooking food. I don't usually use the preset buttons nor the Cooking Chart shown just inside the door. It came with a Ceramic "Crusty" Plate and a Wire Cooking Rack, but I haven't been using them, nor the Grilling function. It would be nice if there were pictures and/or videos that I could look at to help me understand how to use them. Does the grilling unit and microwave get splattered with grease from cooking hamburgers or other raw meats, since you can't cover them with paper towels like you could if you were just microwaving them? It seems like the rack would put the food too close to the grill unit, but maybe it isn't as hot as the ones in regular ovens? Where do you find cookware that is both microwave and oven safe? Although the microwave works fine for my purposes, there are some things that I think should be different. 1. The buttons are kind of hard to push. Our old microwave's buttons were much easier to push. 2. The cord is a little too short, so I can't center the microwave on the microwave cart where it should be. 3. The turntable sits on a small center part and on a separate rotate ring. This design is harder to put in place correctly. It also allows the turntable to be easily knocked out of whack, and then it won't rotate until you put it back in place. Our previous microwave had a much better design with a three-pronged plastic support piece that fit in a center hole. It supported the turntable much better and was easier to put back in place after cleaning.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible warranty service from Samsung

    Posted
    Bassinusa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After 90 days the whole panel was dead. We reached out to Samsung Customer Service and ended up bringing the unit to a local repair center that said we should have it fixed by the end of the week. After almost a month, we finally got it back and everything seemed great, until it died again with the exact same problem after less than 3 weeks!!! After calling Samsung Customer Service and explaining that with 2 young children and having to heat milk in the morning, trying to do another repair is just too much of an inconvenience, Samsung said that normally they require another attempted repair but said we could forward them the bill of sale and request a refund instead because of our situation. After almost a dozen or so calls, emails, and uploads to get the refund issued, only now, after over 2 weeks of back-and-forth, we are being told that we still need to attempt another repair??? Terrible customer service and completely misleading to their loyal customers!!! My last ticket with Samsung was #5117590643. Stay away from Samsung products is you value spending your time with your family rather than Samsung Customer Service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cannot recommend the product or the cust service

    Posted
    SoDisappointed9
    • My Best Buy® MemberMember

    Extremely unhappy with this product. Purchased December 2016, within two weeks the door would not open when the latch button was pushed. Called Samsung, they arranged for me to bring the unit to an authorized service repair center. 45 minute drive, dropped off, “repaired” and then was told to pick it up. The door didn’t line up properly after the repair, but the door latch worked --- for 2 more weeks. Called Samsung again, told them the door was broken again, and would like a new unit. Not possible, they said I must bring it back again to be repaired. Another hour and a half round trip to have it repaired for a second time. Door still doesn’t line up but works, for now. Not optimistic at all that it will last. So what I am I to do when it breaks again? The service people on the phone were polite but not helpful or knowledgeable. This included speaking with a supervisor as well. I don’t ask much from a product, just that it work properly and as advertised and if there is a problem, that the manufacturer stand fully behind it. Samsung has failed me on both counts and I would be very hard pressed to ever purchase another Samsung product of any kind.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    A nice, simple, small microwave

    Posted
    SeaSawSung

    I bought this Samsung over a slightly taller Panasonic because of a sale Best Buy was having. I've only used it for a week so far, but I'm happy with my choice. I don't know if this is normal for microwaves, but the electric cord is very short. It's the same length as the microwave and comes out of the far right side. Unless you are putting the microwave directly in front of an electric outlet, or to the left of an outlet, you will need an extension cord. The only other surprise so far is that symbols appear during operation but there is no explanation for the symbols inside the owner's manual. My guess is that it's to show what mode (microwave versus grill) the machine is currently in, but I think it's odd how there's no explanation for them. Other than those 2 things, I've been satisfied so far with my purchase. The machine heats food/liquid well and looks great. The interior light illuminates food during cooking fine. The machine is small enough to fit in limited counter space but large enough inside to properly heat a meal. I don't eat microwave popcorn to be able to test it, but it looks tall enough inside for a bag to full inflate and still rotate. Operation is straightforward, easy. The small size also made the box a manageable weight for one person to lift alone. All in all, if due to space or budget, you have to limit yourself to this smallest/cheapest of the in-store Samsung models at Best Buy, then this is a nice Samsung choice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    perfect size and features for my apartment

    Posted
    BobLewisPhoto
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this to replace a much older one that finally stopped working. This microwave is a big step up with a lot of features that I never had before as well as more power and it's a little bigger. The extra space is nice but it's not so big that it takes up the whole counter. I read some reviews were people thought it was confusing to use but I don't understand what's confusing about it. There's three buttons on the keypad where you select the type of heating that you want. You can choose the microwave, grill or both. If you read the book that comes with it they suggest which settings will work best for most heating situations. There's a rack included that you can use to hold food up close to the grilling element but it also works great for heating things that you don't want to get soggy on the bottom, like rolls and bread. As long as this continues to work properly for a long time I'll be very happy with it. So far it's been at least a month and I love it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    deshaz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had been without a microwave for a few months when we finally decided to purchase a new one. Normally we just purchase the cheapest box store one, however this time we wanted something a bit more reliable. Being fans of other Samsung products, we decided to add to our collection. Until narrowing down the brand we were not aware of the new function that Samsung offers, the grilling function. We tried it out the first time with frozen corn dogs and were not disappointed. They came out crispy, just like when you use an oven. That being said, since there is an electric heating element in the microwave the inside is built more like an oven, with the enamel coating, which in turn makes it easier when it comes time to cleaning. Over all like the size, power and options of this microwave.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Microwave

    Posted
    Surfnangel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had this microwave for a couple of weeks now and so I love it. The instructions were a bit confusing and did not fully explain how to work some of the functions, though I was able to figure it out through trial and error. The microwave function works very well. I have tried the dual microwave/grill function and found that once I figured out how to preheat the oven, it worked nicely to reheat and toast my leftover pizza. The pizza came out nicely, not rubbery like when you just microwave it. I have found the I enjoy the grill feature a lot, just remember to remove the metal rack before microwaving. I have not found anything that I don't like about the unit itself. The instructions could be better and it would be nice if Samsung made some videos explaining how to use the features. I recommend this microwave. For us, it replaced a sharp that started spitting sparks and fire after only a few short months of use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall very pleased.

    Posted
    chezmicrowave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A microwave is essential these days. Still, hard to be excited about one. I have not yet used the special feature (the browning feature). My last Samsung mw last almost 20 years; i hope i get the same mileage out of this one. I wanted to get a model similar in size and keypad design to the previous one, and I think this is later iteration of the one that has become defunct (it gets power but the keypad does not respond). I am not crazy about the black as a fashion choice. And it is problematic in that the mw sits in a dark corner of the kitchen. But I also am not bothered enough to spend any more time looking for a white model, since I live a rental apt where nothing else matches anyway. If pressed for at least one complaint I would say the keypad buttons take more pressure on the pad than I think they should. The appliance does not slide when you press them (as some do); it is a matter of a slightly harder pressure.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    An Emergency Replacement -- Works fine.

    Posted
    OldnAchy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My over the oven microwave decided to die in the middle of dinner preparation so I hustled out to BB to find a counter top replacement. I was looking for one with reasonable size and at least 1,000 watts of power. After spending some time in the store discovering many models out of stock I found this one (finally) in stock. The price was a little high but I had some reward $ and decided to get it. Other than being a little heavy (most are) this model was easy to remove from the packaging, set up, and run. It is large enough that I can microwave bacon on a large plate with no problem. There are plenty of options for presets. The only issue with it and the reason I graded it 4 vs 5 is that it appears to be not quite 1,000 watts. The defunct over the counter microwave was 1,000 watts but this one requires a little more power and a little more time to cook/heat the same items as with the old one. Once I figured out how much to "ramp" things up I had no problems.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Samsung microwave

    Posted
    Baymax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This microwave feels small to me because my old microwave was 1.4 cu. ft. (family size) and this one is only 1.1 cu. ft., but I am getting used to it. We've had it for a couple of months now. I like that the door opens and closes fairly quietly, again this is in comparison with my old one, which was too loud. On the other hand, this Samsung one is pretty loud when you are actually microwaving food. It is also kind of light, so pushing the button to open its door may make the whole thing slide a little on the kitchen counter unless you use your other hand to hold it in place. Other than that, using it for normal heating of food is easy. The other fancy tricks (it has some kind of special grill)... we could not figure out. I'm not sure if I would recommend it. It might be the best one in its price range because the things I read about others made me choose this one in the first place.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy, it will not last

    Posted
    MGL17

    I bought this microwave on February 21st, 2016, and it has already died. I get an SE error, and when I press any key nothing happens. I take extremely good care of my appliances because I want them to last. Getting a little bit over a year of good working order out of this microwave is very disappointing, and it is making me question the Samsung brand. It has not had a heavy usage either. I called Samsung's customer service and they were not help at all. I am on my own with an extra-clean, brand-new looking microwave which just decided to stop working. Do not buy, it will not last.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent countertop microwave!

    Posted
    paul4tA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've only had this microwave for a month. Like most small household appliances, the real test is time, but so far, so good. The ceramic interior is very easy to wipe down and the "grilling" element in the top (like a small broiler coil) is actually more useful than I thought. I use it all the time to slightly brown/melt things on the top once the microwave cooking is done. If you're familiar with those small, silver, disposable discs that come with a lot of frozen entrees to help "crisp" breads, a permanent version of that plate comes with the microwave, along with a rack to put your food directly under the grilling element for better/faster cooking. There's even a "combination" cooking mode that alternates between microwave/grilling for even heating and crisping. If you're like me and constantly reheating things like pizza, this is the perfect microwave to do so!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung 1.1 Cu,Ft. Microwave Stainless Steel

    Posted
    TedsReviews
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall very reliable and accurate with the settings available. Popcorn was correct in time and temperature automatically chosen by the Samsung Microwave Oven. In regards to Popcorn, it was the first Microwave Oven that cooked popcorn correctly. All prior Microwave ovens purchased overcooked or undercooked. The microwave lasted a little over 3 years, and far longer than prior microwave ovens purchased. I was fortunate in that I purchased an extended warranty, which I will attempt to use, tomorrow when I take the Microwave to the store. The only extra that should have been added would have been an illuminated key pad, when touched. Still, very satisfied overall, and definitely would recommend for its accuracy and longevity.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cooks Evenly but LOUD

    Posted
    AaronR
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Microwave itself is very stylish and cooks very well. After owning it for a couple of months I feel I can give it a honest review, so herebut goes. My wife pointed out right off the bat that it is LOUD, of course I just put it off as her just complaining to complain. As time has gone on I realize and now agree that it is considerably louder than microwaves we have owned in the past. The other things I am coming to notice is the door button seems to be getting looser the more we use it. Last, and you are going in NG to think this is weird, but when we cook a item such as bacon for longer period of time the interior "vents" seem to plug up. This causes excess condensation and makes the microwave even louder. I am a clean freak and our microwave is wiped down after each use.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Countertop microwave, not much heating going on

    Posted
    Tamb0ur1n3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a nice microwave, just leaves some things to be desired. It does heat items, but takes more time to do so...what I could heat in 2 minutes in my previous microwave takes 3-4 minutes in this one. And, items do not stay heated long, The black function buttons are difficult to see. Interior space will be an issue if you have large plates. I measured mine to be certain they would fit, but if not placed 'just right', I have to reposition or the plate rubs the sides of the unit. It's not bad, but if you have a family of more than 2 (my 3 sons are at college most of the year now), I recommend purchasing a bit larger (space permitting) and a higher wattage microwave.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent for busy households

    Posted
    Mom2Boys
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We had our previous microwave for what seemed like forever. I have a house full of boys - tweens and teenagers - that never stop eating so a sturdy, reliable microwave is a must. We had recently switched our laundry units to Samsung so we decided to go with a Samsung microwave....not at all disappointed! It is very strong - you can count on your food being reheated or cooked appropriately without having to check and reheat multiple times. I love the defrost option - it gradually defrosts food and doesn't leave it partially cooked like some other microwaves. The reheat feature works perfectly too! I highly recommend this for anyone that uses their microwave several times a day all week long. (I waited a few months before writing this to make sure I was still in love.)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Loud noise in less than 6 months of use

    Posted
    nycsherr
    • My Best Buy® MemberMember

    This microwave is insanely noisy after just a few months of use. I contacted Samsung support and had a lot of back and forth until I was finally able to get a service repairman out to my house (many would not even allow a drop-off). The repairman essentially changed all the parts, and he said it was unrepairable. I was told by one representative that I could get a refund only to be told by another that I'd have to have it checked out several times before they even agree to an exchange. Horrible customer service and horrible communication between the company and their authorized repair service dealers. I certainly wouldn't buy from Samsung again just based on their deplorable useless customer service. Stay away from this brand!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for burritos

    Posted
    normalguy15
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This microwave will dominate any costco burrito you dare place into its 2.4ghz chamber of doom. Many cold hearted tubes of protein and starch have met their maker in this stylish piece of the modern american kitchen. It really looks great with a travertine backslash and distressed hickory floors. Cons: if you press the start button, it will add 30 seconds to the torment too the chamber. A second press of the start button will add a potentially crippling 30 seconds of brutality. However, it will not automatically inflict the 1kw of doom without depressing the start button. My previous $20 microwave did not have this weakness.

    I would recommend this to a friend