Customer Ratings & Reviews
- Model:
- ME11A7510DG/AA
- SKU:
- 6469089
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the size and design of the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave, as well as its overall performance and ease of use. Many appreciate the hood ventilation and find the microwave powerful. However, some customers have expressed concerns about the fan noise and the intuitiveness of the keypad.
This summary was generated by AI based on customer reviews.
Slim
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this microwave because the the slim height design.
I would recommend this to a friendSamsung Slim Microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it being slim, leaving more room. looks great
I would recommend this to a friendMiss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the microwave it's good for the price Love it
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave.very easy to use.bluetooth access also
I would recommend this to a friendMicrowave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to use as a hood over our range. We still don't know how to program the keys - it's not intuitive. We have another microwave on the counter that we use. We hate that the manual is online.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand the confusion with operating a new appliance at home is. Let us help.
Here is a link to the user manual; kindly go to pages 11-18 to learn more about the buttons of your microwave.
User manual.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148441137) to help our team pull up your information when you message us.
Thank you.
-Ricardo
It’s skinny and sleek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great. Juts out more than I realized.
I would recommend this to a friendGreay product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great brand and product it was not to hard to install. You will need and second set of hands
I would recommend this to a friendBroken Promises
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me an "open box" microwave and I knew it was open box. They mentioned it would include all the installation hardware and when we found the time to install we found out that it did not include the bracket to install. When we called they didn't have a solution for me that wasn't going to cost me "MORE." Dissapointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Didn't even last 3 months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't had it for 3 months. The microwave has power, lights up, but no vent fan, turn table doesn't run, microwave doesn't operate. Over 500 dollars after tax and breaks down in 3 months. Unreal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GMadden,
We understand the dismay about the microwave's overall performance. Let us help.
Below is a troubleshooting link to help with the microwave's vent fan.
The vent fan is weak on the Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
To help when the turntable does not rotate, please check the troubleshooting link below.
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Here is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151155296 to help our team pull up your information when you message us.
Thank you.
-Angelica
Great microwave until it quit working!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave back in March of '22 and have loved it for the last 2-1/2 years, until this last weekend. We were trying to heat up some left overs, when it just wouldn't heat anything up! We had to look up the warranty coverage (1 yr) and when we purchased it, as we still consider it NEW!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We value your sentiments regarding the condition of the microwave. We'd love to help you with this.
The below guide will show you the steps to correct the microwave's functionality and get it to heat.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
To learn more about the microwave's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=ME11A7510DS/AA
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147499262, to help our team pull up your information.
Have a great day!
^Chrystel
Stopped heating.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it January 2022. Now in September 2023 it stopped heating. After a long wait for appointment from geek squad there are trying to get it working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. If you need further help with the microwave after your appointment with Geek Squad, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146281473) to help our team pull up your information.
Have a great day,
-Ernest-
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We love all the features. Good quality machine.
I would recommend this to a friendmicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy. Looking forward to using new appliances in my new kitchen!
I would recommend this to a friendRequires a flashlight to use!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.should have the control panel marked ! It requires a flash light to read the controls!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnM,
We understand your frustration about the microwave's controls. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Slim fit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small & quiet. Love the fan power to extract while cooking.
I would recommend this to a friendC-F2 error message
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 days past the 1 year mark, I got an error code C-F2 (communication error) and sadly Samsung was quick to dismiss me letting me know the 1 year warranty had expired. When it works it's great, however, be sure to get an extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LatresiaD, we understand how dealing with a microwave showing an error code feels. We're here to assist.
Here is a guide to help you with your microwave error code. Please browse the "C-F0, C-F1, C-F2" error code to know the definition. Kindly follow the troubleshooting guide.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147758715) to help our team pull up your information.
Have a great day.
^Camille
Microwave that is super unfriendly to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most USER UNFRIENDLY MICROWAVE I HAVE EVER USED. FOR EXAMPLE TO REHEAT YOU PRESS THE REHEAT BUTTON THEN INSIDE-THE MICROWAVE THE COOKING GUIDE TELKS WHAT BUTTON TO PRESS THEN YOU HAVE TO PRESS OK. THEN YOU NEED TO PRESS START THATS JUST ONE EXAMPLE. TO CHANGE THE TIME IS A CHIRE IN ITSELF INCLUDING CHANGING THE POWER. SETTING. YOU NEED TO HAVE A MANUAL NEARBY TO TO DO IT
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sammy,
Thank you for reaching out and sharing your experiences with your microwave. I'm sorry to hear that you're having issues with the settings and with the buttons of your microwave. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049159/ to guide you on the issue. This link has the instructions on how to cook with your microwave.
Another link you can check is this one, https://www.samsung.com/us/support/troubleshooting/TSG01001961/. This will guide you in the troubleshooting steps in case the control panel of your microwave does not respond.
I also recommend this link, https://www.samsung.com/us/support/troubleshooting/TSG01110126/. This link will guide you if self-clean or other buttons do not light up or respond, or the panel is locked on a Samsung oven.
You may also refer to the user manual on this link https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf and go to pages 33-37 for the troubleshooting guide.
Should you need more assistance, please feel free to get back to us via the following options:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144185950.
-Noraina
Installation not finished
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was not installed properly. I've been trying to get someone to come out for over a week and they keep telling me someone is coming out, but I keep getting the run around! Very disappointed !! I will be returning it !!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkR,
To better assist you with this issue, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Kimberly
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this microwave! The exhaust fans work great!
I would recommend this to a friendDismayed for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great snd works great…but, directions and processes are NOT USER FRIENDLY. Makes little sense, especially the “quick guide”. It is as if they included the wrong directions. Gennerally, the directions are very poorly written and confusing. No Touch Pad light so you can’t see it without turning another room light on. You can’t select sounds to turn on/off—only all on or all off. Fan is good and strong. Lights are good and bright, but bulbs are haligen not LED. They burn hot and can burn you if accidentally toching them. Samsung has not met my expectations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David,
We appreciate the review about your overall experience using the microwave.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica