Customer Ratings & Reviews
- Model:
- ME11A7510DG/AA
- SKU:
- 6469089
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the size and design of the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave, as well as its overall performance and ease of use. Many appreciate the hood ventilation and find the microwave powerful. However, some customers have expressed concerns about the fan noise and the intuitiveness of the keypad.
This summary was generated by AI based on customer reviews.
Jack10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance works well I recommend this Product
I would recommend this to a friendmy new microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love my new microwave, it’s just perfect. amazing quality.
I would recommend this to a friendgupta
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good to use. It's look good in my kitchen. cooking is good.
I would recommend this to a friendDEES SLIM MICROWAVE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The slim microwave is great product to have the quality is excellent and value is awesome i would recommend this product to anyone....the wifi and Google assistance is also great to have
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave work great and also the color looks nice
I would recommend this to a friendThe app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried to connect the app but isn’t work……///////
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand you wish to connect your microwave to the range app. Let's get the details you need.
Please refer to your user manual for the step-by-step guide on connecting via the Smarthings App. Turn to pages 32 to 33, "SmartThings."
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150300969) to help our team pull up your information.
Have a great day.
^Camille
Classy looking microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits and looks so classy in our remolded kitchen!
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for small dishes not large bowls..
I would recommend this to a friendExhaust fan doesn’t really work like they advertis
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent microwave, the fan is very loud and barely sucks any air at all, it blows like a champ out of the top though so there’s that….
No, I would not recommend this to a friendWorst EVER STOPPED WORKING
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped heating up before the 1st year was even over. Id never recommend this and best buy is useless. Spent $500 on a microwave for it to not even last a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that having a microwave that stops heating can be frustrating. Let us assist.
The link below contains information on what to do when your microwave stops heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
We've also provided the user manual for other recommended actions when the microwave does not heat. See page 35.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150949386 to help our team pull up your information when you message us.
Thank you.
-Angelica
Don't buy open box from Bestbuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second open box microwave I try to buy from bestbuy. It was an open box "good". It looked good, but didn't have any of the accessories. We noticed that it came with extra mounting bolts and that the originals were thread damaged. When trying to fit the new bolts we noticed that the mounting nuts where damaged too. Since I didn't find out soon enough and the return period already passed, I'm stuck with an unmountable microwave and even if I want to buy the accessories to replace the missing ones I'm gonna be spending more money than the value of a new microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manual is not great. Not sure why you need wifi and voice control for a microwave. And it was $400.
No, I would not recommend this to a friendDo Not Buy - Hidden Cost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave a year or so ago. The microwave is ok BUT it has 2 Charcoal Air Filters that Samsung recommends changing every 6-months. The filter costs $138 at Samsung (and is on back order); The same OEM filter is available at sears parts for $100. And that is for one of the 2 you will need. So $200 to change filters every 6 months for a $400 microwave!!!! Cheapest non-OEM is $40, but to think that Samsung wants to charge you $280 on their site every 6-months is highway robbery. I would have chosen a different brand with more readily available OEM parts if I knew.
No, I would not recommend this to a friend- Pros mentioned:Size
Excellent microwave for right spaces
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing microwave for small spaces. If you have minimal clearance between your oven and microwave, this is the unit to get.
I would recommend this to a friend Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to change time after electricity is off. You'd think it would auto reset.
I would recommend this to a friendBrand response from Samsung
Posted .We want to get you assisted with the clock in your microwave, Cole702.
We understand the hassle of setting the clock of your microwave each time the power is out for a long period of time. If it's just a power glitch for a few seconds or minutes, resetting the clock may not be necessary. If you need to set the clock again, please click this link for tips.
Please turn to page 12 of the microwave's user manual for easy steps on setting the time:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146031001) to help our team pull up your information when you message us.
Have a great day.
-John
not what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This poduct does not have sensor cook. However, if you do an on line search and sort for sensor cook it is included. I was disappointed after it was installed to find this out. "auto cook" does not use sensor technology, but depends on the user to indicate the quantity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThorS,
We know that operating the microwave can be challenging. Allow us to guide you in using the microwave effectively.
Please see the "Using your microwave oven" section on pages 16-25 of the user's manual to help you use the unit effectively.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230913161016187/O_01._DE68-04568C-03_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146523007 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Design
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of this stove looks very nice in my new kitchen!
I would recommend this to a friend - Pros mentioned:Size
Great Microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the slim design! Gives extra room between microwave and cooking surface without giving up key features!
I would recommend this to a friend Worst. Installation. Ever. Terrible. Design.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An utter nightmare to install. The very worst experience I've ever had trying to install an appliance. Do not try to install this yourself--hire someone and good luck. The installation bracket is terrible. Very hard to line up--doesn't hold weight--bends metal when not aligned. Where do I start with how awful and painful the installation process was. Took us 24 hours and repeat visits to hardware stores to get something to carry the heavy weight of the machine so we could align it properly. It should not have been this hard to install. It's a terrible design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanJ,
We are here to extend our help when it comes to the installation of your microwave.
We highly recommend having a qualified technician install this microwave.
For us to better assist you with the installation, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145830430, which will help our team pull up your information.
^Rainly
Seems like a great idea but not user friendly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I thought this would be a great idea. Less space in a new kitchen reno. I was wrong. If I was 6'4" or greater than this would have been great. But i'm not. It was way too high and made it very difficult to see what you were doing. Also It would not keep time. It was randomly adding time to the clock which made no sense. I've never had a microwave not be able to keep time. I even made double sure I was not somehow changing it. However I was not, it would just randomly add a minute or 3 to the clock. Not the timer for cooking but the actual clock. So we took it down and returned it. Just was not happy at all with it and bought a standard over the stove one. Which I'm perfectly happy with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Teradawn,
Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.
I highly recommend clicking this link for future reference or guide:
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Set the time on your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00087028/
The time is not displayed:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
User Manual Page 32
Specifications:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/#specs
TROUBLESHOOTING:
https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf
User Manual Page 33
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/#support
Please take note of your warranty coverage:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
https://www.samsung.com/us/support/service/warranty/ME11A7510DS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695729
Thank you for choosing Samsung. Have a great day.
Joe