Customer Ratings & Reviews
- Model:
- ME11A7510DG/AA
- SKU:
- 6469089
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the size and design of the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave, as well as its overall performance and ease of use. Many appreciate the hood ventilation and find the microwave powerful. However, some customers have expressed concerns about the fan noise and the intuitiveness of the keypad.
This summary was generated by AI based on customer reviews.
Samsung is Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage do not buy Samsung. Costumer service is a joke. If you buy a Samsung get every extended warranty you can
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
No Habla.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would’ve given it -1 star! The unit stopped working after 1 week. The sent a new unit with two little Mexicanos . No Habla. No installer. They took the unit back. ‘We no install” they say. BBY is BS I say!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to give you available options regarding the installation and installer they have sent you.
Have a great day.
-Ernest-
Do not buy!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until now (only 60 days later). Microwave no longer heats up. Customer service is non existent for help. Would recommend Whirlpool over this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello rkjshs,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it not heating. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME11A7510DG/AA for the warranty coverage of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144595837.
-Noraina
Return credit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for return credit 60+days later. Multiple phone messages, visits, Best Buy card calls. Highly disappointing after whole house electronics purchases.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
Don’t buy this product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave stop heating up in as little as 5 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that is not heating; kindly click the embedded words.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148012849) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Microwave hood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking forward having this microwave oven n exhaust hood sooner the better.
I would recommend this to a friendMy kitchen transformed with a new microwave hood!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so much! Saves counter space and matches my stove/over perfectly!
I would recommend this to a friendPiece of junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second one just broke bought one in April another in August. It is now December. This is ridiculous!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichelleH,
We understand how you feel about your microwave. We are here to help you with it.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (), to help our team pull up your information.
Have a great day!
^Rodel
Not a happy camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy with purchased until now 60 days later does not heat up and now I cant return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dannyboy,
We are here to help with what you are experiencing with your Samsung microwave.
It could be in Demo mode if your microwave doesn't heat up.
Here is a link to "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
The below link is the user manual for your model. Turn the page 33 (Troubleshooting - The oven does not heat) for reference: https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145308330), which will help our team pull up your information.
Have a great day.
Melardo
Died
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 1 month after the warranty expired. I assumed that it would last long like my other Samsung products I have purchased over the years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .For us to reheat food, a working microwave is needed, KevinR. Let's go ahead and check why it stopped working.
If your microwave is not working or has stopped working, there could be a few reasons why. Please check this link for details.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145426942) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Damaged upon delivery by installers.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item microwave that was delivered is dsmaged and it needs to be replaced. Please contact us to arrange this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about getting a replacement for the damaged microwave.
Have a great day.
-John
Excited to sad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave turns on by itself and you have to unplug it to get it to stop.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t heat and I am not able to return. Not a happy camper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We are saddened that your unit doesn't heat, which is not ideal. We understand the difficulty of your situation since the microwave is an appliance used regularly to cook food and keep food items warm.
The microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144880673 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Sleek look, but will break
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. We purchased Feb of 2024 and it was broken by March
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here for you anytime, AldenGraham. Please provide more details on what is happening with your microwave so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147008263, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Fan noise
Shocker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave does give me the room I needed and I love it, it works. BUT after three months one of the light bulbs went out and the one bulb costs $38.00 and Samsung wants an additional $10.00 to ship it almost $50.00 for a bulb! Its under warranty right not so they are sending a technician to install for free. If I had known this I don't think I would have bought it. I have looked every where for a bulb comparable to this microwave and its not out there, so after the warranty runs out $50.00 for a bulb. The only other thing is when I open the door to the microwave the fan button is so close to that section I sometimes accidently turn it on and it scares me because I think I have turned the microwave on, only to realize its the fan which is really loud.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
New Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Very easy to use Looks good in the kitchen Fits great over the oven Black stainless looks so good
I would recommend this to a friend - Pros mentioned:Design, Size
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave, fits in our space perfectly and looks so fancy!
I would recommend this to a friend Nice slim microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation. Works well. The slim profile helps with the limited room above my stove. Overall works well and I have had no problems. However, beware of buying open box at Best Buy. I bought an open box one they assured me was 100% complete, only to get it home and have it be missing just about everything! Had to return and bought this new elsewhere. So while 5 stars for the microwave, zero stars for Best Buy's open box assurances!
I would recommend this to a friendover the range microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm pleased with my Samsung over-the-range microwave, but there's one aspect I'd like to change—the placement of the function keys. Currently, they are located on the door, and when I open it, the touch buttons are overly sensitive. This results in unintentional key presses and the microwave starting. The fan, lights, and stop key are positioned at the bottom, and they often activate as I reach for the door to open it and place my item inside. I would prefer the function key panel to be on the side, and it would be great if the door opened from the bottom. A slight modification in design could address this issue. Additionally, while the lights with three functions are functional, they appear somewhat dim compared to the ventilation system I had previously. On the positive side, the fan hood has strong suction and works efficiently.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
We would like to thank you for your review and your suggestion is very much appreciated which will make this model better overall.
Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Rodel
- Pros mentioned:Overall performance
Microwave purchase at best buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only words can describe this microwave at range, amazing
I would recommend this to a friend