Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 11811010
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Prone to failure
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating today two weeks out of warranty. Bought it in February but did not install it until September because of the need to install and outdoor vent. Literally lasted less than a month. This is why Samsung scores so low on reliability. Never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the heating performance of your Samsung microwave, BrianM. We're here to help.
Here are the links to the troubleshooting steps to try when your Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I've also included a link to a guide for calibrating your oven's temperature for reference.
https://www.samsung.com/us/support/answer/ANS00049012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145051512) to help our team pull up your information when you message us.
Thank you!
-Angelica
Buyer Beware!!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is terrible. It stopped heating after just one year. Best Buy fixed it because it was still under warranty. Two years later, it stopped heating again. Now, Best Buy tells me I have to pay a $49 service fee. A microwave worth $450 shouldn't break down twice within two years. I've bought many appliances, and this microwave has been by far the worst. $450 down the drain. I'm really disappointed in Samsung & Best buy for selling this microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnthonyH,
We can feel the disappointment you have with the microwave. We are here to help you with it.
We recommend checking the resources below for steps to take when the microwave is not heating.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you still need support or wish to check other options, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147235863), and it will help our team pull up your information.
^Rodel
Micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, as always! A big SAMSUNG fan! Great!
I would recommend this to a friendLov it!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love itttttttttttttttttttttttttttttttttttttttttttttt!
I would recommend this to a friendMicrowave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave and i can use the alexa with it!!!
I would recommend this to a friendAwesome Microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been waiting for this! It is a great device, fast efficient and very sleek. I am happy with it, just fyi it sticks out further than the standard
I would recommend this to a friendBeautiful but bad product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy the product on Feb-2022 and Aug-2023 the microwave it broke, don't work anymore. I called warranty and they din't answer o replacement. Its a expensive product for only Year and half.
No, I would not recommend this to a friendOn Backorder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range microwave is on backorder. Will update once we have received it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, To better assist you with this issue, don't hesitate to get in touch with our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung low profile microwave is junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The low profile microwave broke after 1 use. Samsung lied 3 times about repairs. I removed the unit and returned it to BB. These units are JUNK. The return was painful and took 1.5 but worth it to get away fro the microwave
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkH,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
Improves clearance over stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. The exhaust fan is very effective and the low profile is great for cooking on the stove below.
I would recommend this to a friendI won't purchase this one again.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I won't purchase this one again. Four months after buying it, the microwave powered off when I hit the light button during use. Samsung replaced the main board. About two months after the replacement, the keypad stopped working (the power is on). I won't buy a Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how you feel about your overall experience with the microwave, AlexK.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
DONT BUY!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a full set of Samsung kitchen appliances stainless steel top of the line. They all gave us problems a few months after warrantee. Our first microwave was a oven/convection micro replaced 3 times. So we replaced it with a regular plain microwave purchased January 19th 2023, not even a year old, and now it's not working. Their products are pure GARBAGE, JUNK. BAD BAD BAD, DONT BUY SAMSUNG!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your microwave, vince. We want to inquire more about what is happening with your microwave so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146503073, to help our team pull up your information when you message us.
Have a great day.
-John
Never buying Samsung again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less than two years with minimal use under a small family of four.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for your review. We would like to know more details about the microwave and provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147054028 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Broke Twice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once the control panel stopped working, was replaced under warranty. Now 2 months after warranty expired it's no longer heating. All buttons and lights work, but no microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It matters when a product is working at its best performance, Anon. Let's get your microwave working!
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also won't heat if it does not have enough clearance or ventilation. Learn more from these details.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch our youtube video about "How to fix range and microwave":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have also shared your model's user manual for disabling the Demo Mode feature. Turn to page 13 for your reference:
https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145328133, to help our team pull up your information.
Have a great day!
^Chrystel
stopped working within 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in December 2022. My husband installed it on Christmas Eve morning, which was easy. Worked great, looks great... until 2/12/2023, less than 2 months of very minimal us (just me and my husband), and it stopped heating. Basically is doesnt work at all since that is it's purpose. Now waiting for a technician to come look at it, and samsung trying to get me to buy an extended warranty. first samsung appliance purchase, and likely the last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A properly operating microwave is necessary to reheat our food, Renee. We'll be delighted to help.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. Please check these links for details.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145449967) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Good solid unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave installation template sucks. Good to note that if installing against a wall on one side that the handle recess is blocked. Can still be opened but not as easily. Led lights are incredible.
I would recommend this to a frienddefective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not start, said door is open which it wasn't. Should have tried to start it before I installed it. Returned for refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
TERRIBLE INSTALLATION & DELIVERY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave it's self is awesome! My one star is for the terrible & I mean totally terrible delivery & instillation I received from Best Buy. They were over three hour late, could not communicate with me, because the installer did not speak English. The messed up my cabinets BIG time! I called to complain, your rep had me send pictures of the damage, because she said she'd file a claim for me, BUT I HAVE HEARD NOTHING. WHAT'S GOING ON BEST BUY???
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Short Life Span
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had it for 11 months and it already stopped working!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of having an appliance that stopped working, Tracey. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146748252) to help our team pull up your information when you message us.
Thank you.
-Angelica
Ej
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great above the stove, love the slim design.
I would recommend this to a friend
