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  • Front. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 12. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • #1 Ranked Over-the-Range Microwaves for Customer Satisfaction -J.D. Power 2024 Samsung received the highest score with over-the-range microwaves in the J.D. Power 2023-2024 U.S. Home Appliance Satisfaction Studies of customers' satisfaction with their home appliance. Data is based on the first 12 months of ownership. Responses collected between December 2022 - March 2023 and January - March 2024. Visit jdpower.com/awards for more details.
  • Cooking Guide Label - Poca - I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.
  • Alt View 14. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 15. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 16. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 17. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 18. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 19. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • The space-saving, powerful microwave - at the Best Buy Lab video 0 minutes 58 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • Slim OTR Videos video 1 minutes 52 seconds
  • Know Before You Buy: Over-the-Range Microwaves video 1 minutes 05 seconds
  • Wide LED Cooktop Bar video 0 minutes 15 seconds

Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

Model:
ME11A7710DS/AA
SKU:
6469094
Highly rated by customers for:
Your price for this item is $449.99
The comparable value price is $569.99

Customer reviews

Rating 4.2 out of 5 stars with 319 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave for its compact size, sleek design, powerful fan, and overall performance. Many appreciate its efficient ventilation, ease of use, and attractive appearance in the kitchen. However, some customers have reported challenges with installation, control panel issues, button malfunctions, and difficulties with warranty service, while others noted its depth.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 319 reviews
  • Cons mentioned:
    Warranty

    Beautiful but bad product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy the product on Feb-2022 and Aug-2023 the microwave it broke, don't work anymore. I called warranty and they din't answer o replacement. Its a expensive product for only Year and half.

    No, I would not recommend this to a friend

  • Samsung low profile microwave is junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The low profile microwave broke after 1 use. Samsung lied 3 times about repairs. I removed the unit and returned it to BB. These units are JUNK. The return was painful and took 1.5 but worth it to get away fro the microwave

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MarkH,

      Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day!

      -Kimberly Samsung

  • I won't purchase this one again.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I won't purchase this one again. Four months after buying it, the microwave powered off when I hit the light button during use. Samsung replaced the main board. About two months after the replacement, the keypad stopped working (the power is on). I won't buy a Samsung appliance again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fan

    Improves clearance over stove

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave. The exhaust fan is very effective and the low profile is great for cooking on the stove below.

    I would recommend this to a friend

  • Never buying Samsung again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working in less than two years with minimal use under a small family of four.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Control panel

    Broke Twice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the control panel stopped working, was replaced under warranty. Now 2 months after warranty expired it's no longer heating. All buttons and lights work, but no microwaves.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      It matters when a product is working at its best performance, Anon. Let's get your microwave working!

      When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also won't heat if it does not have enough clearance or ventilation. Learn more from these details.

      Samsung microwave is not heating:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      You may also watch our youtube video about "How to fix range and microwave":
      https://www.youtube.com/watch?v=N064z8CQ8XA

      I have also shared your model's user manual for disabling the Demo Mode feature. Turn to page 13 for your reference:
      https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145328133, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • stopped working within 2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it in December 2022. My husband installed it on Christmas Eve morning, which was easy. Worked great, looks great... until 2/12/2023, less than 2 months of very minimal us (just me and my husband), and it stopped heating. Basically is doesnt work at all since that is it's purpose. Now waiting for a technician to come look at it, and samsung trying to get me to buy an extended warranty. first samsung appliance purchase, and likely the last.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      A properly operating microwave is necessary to reheat our food, Renee. We'll be delighted to help.

      When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. Please check these links for details.

      Samsung microwave is not heating or has stopped working
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Samsung microwave is not working
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      How to fix range and microwave problems | Samsung US
      https://www.youtube.com/watch?v=N064z8CQ8XA

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145449967) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • defective

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not start, said door is open which it wasn't. Should have tried to start it before I installed it. Returned for refund

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • TERRIBLE INSTALLATION & DELIVERY!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave it's self is awesome! My one star is for the terrible & I mean totally terrible delivery & instillation I received from Best Buy. They were over three hour late, could not communicate with me, because the installer did not speak English. The messed up my cabinets BIG time! I called to complain, your rep had me send pictures of the damage, because she said she'd file a claim for me, BUT I HAVE HEARD NOTHING. WHAT'S GOING ON BEST BUY???

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      This is not the experience we want you to have. To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day!

      ^Chrystel Samsung

  • Short Life Span

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had it for 11 months and it already stopped working!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the disappointment of having an appliance that stopped working, Tracey. Let us assist.

      Below is a link containing troubleshooting steps when the microwave is not working.

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
      https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146748252) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • I'd stay away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User interface is very cumbersome. Never could get the Cook Power settings figured out. Looong door gets in the way most times.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I can see you've spent a lot of time on this already, so let's see what we can do to fix this dilemma. I have attached a link to the user manual which has information on the system settings starting on page 12 (https://bit.ly/3stTTc8). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144011091) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Not Durable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped heating after 14 months, just after the warranty expired

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand that having a microwave that stopped heating can be frustrating, CaraO. Let us assist.

      The link below contains information on what to do when the microwave has stopped heating.

      Samsung microwave is not heating:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148063741) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Junk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please don’t buy this it just junk and not worth the money

    No, I would not recommend this to a friend

  • Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new microwave ! It’s a good fit because I have a gas stove. The microwave is higher up so the flames won’t melt the microwave. So far so good.

    I would recommend this to a friend

  • Like failure was planned.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2/28/22. Magnetron died this morning, 5/20/23, only 15 months old and of course 2 months out of warranty. Repair estimate is about $50 less than replacement. Totally dissatisfied with product and Samsung.

    No, I would not recommend this to a friend

  • Worst Company Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sucks! Worst experience ever! They are incapable of doing anything right and don’t follow up when there are issues to take accountability!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our
      BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about their service and to follow up with your concern.

      Have a great day.

      -Ernest- Samsung

  • Dissaponted

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item broke after a year and has to be reapaied and the repair cost the price o a new one

    No, I would not recommend this to a friend

  • Samsung lean microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They canceled the order without giving me a reason. It is no longer available for that price

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you informing us of your experience with the order you placed for the microwave.

      Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • BAD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m person that doesn’t write reviews.. bought this unit low profile good cfm.. stop working only after month.. stopped heating..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Paul,

      Thank you for taking the time to share your overall experience with the product. We would like to share a troubleshooting guide for the microwave, not heating.

      Samsung microwave is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      To better assist you and to collect more details, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1145014542) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Stopped working within 1 month of very light use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave stopped heating within 1 month of use

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Having a working microwave for heating your meal is what we want for you, NidhinR. Let us help with your unit.

      When a microwave isn't starting or heating, the most common reason is because it is in Demo mode.

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      See page 34 of this owner's manual.
      https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf

      To better assist you with Samsung products, please reach us with the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      You may provide this reference number (1145346926) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

Page 15, Showing 281-300 of 319 reviews
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