Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 12. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • #1 Ranked Over-the-Range Microwaves for Customer Satisfaction -J.D. Power 2024 Samsung received the highest score with over-the-range microwaves in the J.D. Power 2023-2024 U.S. Home Appliance Satisfaction Studies of customers' satisfaction with their home appliance. Data is based on the first 12 months of ownership. Responses collected between December 2022 - March 2023 and January - March 2024. Visit jdpower.com/awards for more details.
  • Cooking Guide Label - Poca - I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.I.
  • Alt View 14. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 15. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 16. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 17. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 18. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • Alt View 19. Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation, Wi-Fi & Voice Control - Stainless Steel.
  • The space-saving, powerful microwave - at the Best Buy Lab video 0 minutes 58 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • Slim OTR Videos video 1 minutes 52 seconds
  • Know Before You Buy: Over-the-Range Microwaves video 1 minutes 05 seconds
  • Wide LED Cooktop Bar video 0 minutes 15 seconds

Samsung - 1.1 cu. ft. Smart SLIM Over-the-Range Microwave with 550 CFM Hood Ventilation - Stainless Steel

Model:
ME11A7710DS/AA
SKU:
6469094
Highly rated by customers for:
Your price for this item is $449.99
The comparable value price is $569.99

Customer reviews

Rating 4.2 out of 5 stars with 319 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave for its compact size, sleek design, powerful fan, and overall performance. Many appreciate its efficient ventilation, ease of use, and attractive appearance in the kitchen. However, some customers have reported challenges with installation, control panel issues, button malfunctions, and difficulties with warranty service, while others noted its depth.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-319 of 319 reviews

  • Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the microwave, except the keyboard display is difficult to see unless there is a lot of light on it.

    I would recommend this to a friend
  • Pros mentioned:
    Fan

    Heavy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I installed this microwave tonight. I love the LED lighting and extra strong fan. It fits the space nicely. At this time, I have zero complaints on the functionality because the buttons all work and it turns on. My only complaint is the instructions. The template is off and caused us a lot of grief lining up the screws on top. We had to take it down several times to redrill holes. It is very heavy and that was not pleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Best microwave we ever owned!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat microwave we ever purchased. We love this. Yes, it sticks out beyond cabinets. It’s sleek and slimline. Definitely recommend!! Make sure you READ the installation instructions or have it installed for you.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Samsung slim microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product. It is narrow but powerful and looks good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    It stopped heating up food 7 months after purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the microwave as a Christmas gift. By the following July 4 holiday, the microwave won’t heat anything up any longer. Was working fine for the first seven months, but all of a sudden, it won’t heat anything up. Basic troubleshooting steps haven’t worked. There’s better microwaves out there to get before this one. It looks nice and it being “slim” is convenient. The button to turn the fan on will be accidentally pressed because of its placement. If there’s not enough lights on in the kitchen, you cant see what buttons you’re pressing. And, it’s not working after only seven months. There are cheaper microwaves that may not be slim, but they operate more efficiently. I don’t recommend this product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand that having a microwave that stopped heating can be frustrating. Let us assist.

      The link below contains information on what to do when the microwave has stopped heating.

      Samsung microwave is not heating:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working

      You may also check page 35 of the user manual for other solutions when the oven does not heat.
      https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147313221) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Good product bad service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is awesome, however the service wasn't.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    So far it’s great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Heats quickly. Big enough for everything I put in it. Used peel and stick stainless steel tiles to fill in my backsplash.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks Great and it works very good. the Ventilation is powerful and works fine.

    I would recommend this to a friend

  • A oid this mocrowave for many reasons

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reason #1 would be that you cannot put a stanfing bag of microwave rice in this. Well, you can, but you have to cut off more than the tear off top. It gets annoying. It is not height accomodating. #2. After cooking a frozen freezer pizza, the microwave turned itself off and wouldnt start back up. The microwave was so hot to the touch it could have burned my hand touching it. When i opened the microwave door a rush of HOT air whooshed out. While it didnt burn my face it didnt feel good either. Sorta like opening your oven door. Samsung states they will “fix” the issue but after this i am completely uncondortable fixing this. I would simply avoid this one if only because of the very short stature and then because after only 3 months it broke!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SMyers, sharing your experience with our microwave is important to us. Let's go ahead and help you with this.

      Below is a link to help you with the clearance needed for your microwave. Please go to page 2.

      Microwave clearance
      https://image-us.samsung.com/SamsungUS/home/pdf/ME11A7710_Slim_V4.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146077489) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Best microwave so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havr not had an issue at all. The fans on this are a little liud on boost mode, but that was expected. Reheating works perfectly. Love the presets.

    I would recommend this to a friend

  • Beautiful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the picture but didn’t fit it’s beautiful I was sad

    I would recommend this to a friend

  • Great microwave so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good I really like this microwave, I haven't used voice control yet and I do plan on real soon. It's only been a week! so I will update you

    I would recommend this to a friend

  • 2 Years. Burning smell..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved at first. Now two yrears in, there is a burning electrical smell when cooking . Samsung is not standing behind it. I own all Samsung stuff - I'm shocked and disappointed. Guess I'll be switching to some other brand. Worst part is, contracted technician pointed out the problem. But when Samsung emailed regarding the claim they said no problem found.

    No, I would not recommend this to a friend

  • Nice Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my new kitchen!! Very nice oven microwave.

    I would recommend this to a friend

  • Don't buy this microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 3 years. Samsung won't even speak to me regarding warranty saying I need to provide a "proof of delivery" but I don't have one, only an email from best buy saying it will be delivered the next day. Awful support.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Billy,

      We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.

      The link below will help guide you in addressing your concern about the microwave. Select the scenario that best fits your situation and learn more by checking the hyperlinks.

      Samsung microwave is making unusual noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      Should you need further assistance with the range, please feel free to contact us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148330874) to help our team pull up your information when you message us.

      Have a great day,

      -Ernest- Samsung

  • Bad purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dented and missing the glass tray. Would not buy again.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their damaged delivery process.

      Have a great day.

      -John Samsung

  • 11 months and stopped working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My microwave is showing an C-F2 error and will not reset

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Sean,

      We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.

      Here is a link for troubleshooting steps for your microwave that is showing an error code; kindly click the embedded words.

      Samsung microwave error codes.
      https://www.samsung.com/us/support/troubleshooting/TSG01110365/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147833385) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Kind of disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install instructions had several errors and inconsistency that made it more confusing than it needed to be. Buttons are iffy and don't always register you pressed them. Takes several button presses to get to the timer function. Sides of the unit are not stainless steel and are just black.

    No, I would not recommend this to a friend

  • Bad experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it from the store display piece and the parts are the same. I don’t know how it is working, but I attended it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      UmaB, we want you to enjoy using your microwave. Allow us to help.

      For more details, please see pages 12 to 30 of the manual's "Setting up your microwave oven, Using your microwave oven, and Cookware guide" section.

      Manual
      https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147155426) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

Page 16, Showing 301-319 of 319 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.