Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $549.99

Customer reviews

Rating 4.2 out of 5 stars with 362 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 3.5 out of 5 stars

  • Cook Settings

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers highly value the convection feature for its browning capabilities and the overall ease of use. Many appreciate the compact size and the numerous features offered, including the grill function. However, some customers found the instructions unclear and reported issues with the appliance's condition upon arrival. The controls also received mixed reviews, with some users finding them somewhat complicated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 362 reviews
  • Cons mentioned:
    Controls

    Rated 5 out of 5 stars

    Great microwave

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had it 2 days and already made 2 dinners in it. I grilled chicken thighs and the skin was absolutely perfectly crispy. I’ve never been able to achieve that in any other kind of oven or grill. Next day when I reheated leftovers, it was just like it was fresh, the meat was juicy, not dry and rubbery like in other microwaves. Love the door opening down. There’s a bit of learning curve to use the controls, not totally intuitive. I’m bit nervous reading reviews about it stopping working pretty soon, so I hope those are just unfortunate exceptions.

    I would recommend this to a friend
  • Pros mentioned:
    Convection, Size

    Rated 3 out of 5 stars

    Lots of functions, difficult to use

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few surprises with this microwave. One thing is, there isn’t a numbered keyboard, like most microwaves. This machine has many functions, but not enough directions on using those functions. I bought this because of the sz. I was outfitting a custom cabinet and needed a microwave that looked like it was built into the cabinet. I also do not have a traditional oven in this space. So I wanted the convection feature. But no real directions, I’m unsure if it’ll get used as an oven. It also has grill/fryer capabilities. Again, no directions. I prefer a traditional microwave.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I understand your concerns and your feedback is important to us. We are here to assist you with any questions or concerns that you have with your appliance. I am including a link to the user manual starting on page 16 for information on operating the unit (https://bit.ly/3Ao15rd). The grilling directions begin on page 19 and the slim fry directions begin on page 22. If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143574274) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena Samsung

  • Pros mentioned:
    Convection, Size

    Rated 5 out of 5 stars

    I love my new favorite one!!!!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot praise this oven enough. I prepare everything using it: the convection oven is great, and with the perfect size to save energy and time. Microwave is great as well. Also, it fit perfectly in my new kitchen! I am very happy with it and recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for modern day cooking needs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect candidate to complete our kitchen remodel due to being a convention oven and the possibility to install it as a built-in microwave. I was considering a double oven, but this unit has provided me with a second convention oven with the added bonus of higher efficiency because it has a smaller space needing heating. If you find the Samsung trim kit pricey, look up Microtrim. Microwave function is great! It heats evenly and quickly. It's awesome that I can adjust heating time mid-cycle. Warming drawer function is fantastic too. I just started reading the more complex functions and am excited to try the combination functions that use the microwave to intensify the mode of cooking (oven, grill, etc.). Other wins are that it's aesthetically pleasing--no handles to match with other appliances, easy to clean, and priced much more competively than other built-in convection microwaves out there. Best Buy made in-store pick up a breeze and the associate even offered to help transport it into my car. Though be warned--I initially purchased this as an online open box item and BB shipped it with no box; just wrapped in bubble wrap and tape. The item came damaged and returning it was a hassle. Other than that it was a good experience all around.

    I would recommend this to a friend
  • Pros mentioned:
    Convection, Ease of use

    Rated 5 out of 5 stars

    Great Convection Microwave

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a wonderful difference from a traditional old-school microwave! Bigger, more efficient, and gives us the flexibility of convection cooking without using our bigger oven. Easy to understand and use controls, and opens like a traditional oven door, so perfect on our countertop. A bit more expensive, but so far worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    I love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to put a microwave in our island but the sliding door microwaves are extremely pricey. This one is perfect. Installation was easy, we just cut out a piece on the end of our island and installed it. It looks so sleek, and is easy to operate. Can't say enough about it. It works very, very well. I'm happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 4 out of 5 stars

    Incredibly flexible as a countertop unit

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. We continue to use it everyday even after our kitchen remodeling was completed. Our family relied on this product for 2 months. We microwaved, roasted, baked and broiled/toasted. This is an inexpensive product so I imagine higher end products are better, but this was a godsend to us and continues to serve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love the convection oven

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Samsung convection microwave for like 4 weeks now. I love it!!! Having the extra oven to bake pies and rolls during the holidays is great!! The oven feature bakes everything so evenly because its turning the whole time. Not confusing to use, you have simple choices to choose from as far as the microwave and cooking options. Great buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value but limited option for a built in look.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is a reasonable price for built in. The only issue I have with it is the the color. Why no stainless steel? The built in molding is stainless steel once other hand. It also has a built in over and the dual microwave oven feature which I hardly ever use. It’s a great value but I wished they offered a stainless steel option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Samsung product in my new kitchen

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most amazing Samsung in my newly built kitchen. The first two came banged up but Best Buy replaced. Holding up very well with no issues at all a year later. So many wonderful features and so great not to have to use microwave to warm up food all the time. I also use to bake smaller batches. FYI- Stainless steel frame sold Separately. I highly recommend although I have had nothing but issues with Samsung fridge and dishwasher purchased at same time.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Mimithompson21! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic Samsung

  • Rated 4 out of 5 stars

    So far so good!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything works great! But I dropped it one star do to it looking like you can install in a cabinet but the instructions clearly say not to. But with a great contractor and good venting we did it. It's installed in an island so the drop down door is perfect just like an oven.

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 5 out of 5 stars

    Very nice product so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't baked in it yet, but so far this is a very nice appliance. We love it. We mounted in a cabinet with the trim kit and it looks beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 5 out of 5 stars

    3 in 1

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 in 1 Great microwave ,oven with conversation ,toaster and more options if you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it and it look good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product . It’s looks good but my only issue is fingerprint show up very easy ..

    I would recommend this to a friend
  • Pros mentioned:
    Convection, Ease of use, Size

    Rated 5 out of 5 stars

    I use this before I use my oven! Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this convection microwave for about two months now and I really enjoy it! I live in an apartment that doesn't have the best oven and I actually use this now for my baking needs believe it or not. I've used it to make cookies, breadsticks, fish fillets, french fries, chicken wings, french bread pizzas and lasagna and it tastes so much better compared to when I put my food in the oven! Biggest issue I had was learning the new time frames on how long to microwave or bake things. This Samsung microwave packs quite the punch with it's convection! One improvement I would like is if it had a popcorn button, but other than that I absolutely love my Samsung microwave! Seems well built, easy to clean, and comes with a nice sized crusty plate and two racks. Would totally recommend to anyone who needs a oven's performance on the smaller/portable side!

    I would recommend this to a friend
  • Pros mentioned:
    Convection, Design, Ease of use

    Rated 5 out of 5 stars

    Great all around way to prep food

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This multifunction microwave looks sleek and has great features. Cooking bacon, melting butter, defrosting, and other microwave functions works without any problems. The convection oven feature makes heating up pizzas and other quick bake foods super easy, and it doesn't heat up the house (especially important during the summers in Vegas). Easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect for modern day cooking needs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect candidate to complete our kitchen remodel due to being a convention oven and the possibility to install it as a built-in microwave. I was considering a double oven, but this unit has provided me with a second convention oven with the added bonus of higher efficiency because it has a smaller space needing heating. If you find the Samsung trim kit pricey, look up Microtrim. Microwave function is great! It heats evenly and quickly. It's awesome that I can adjust heating time mid-cycle. Warming drawer function is fantastic too. I just started reading the more complex functions and am excited to try the combination functions that use the microwave to intensify the mode of cooking (oven, grill, etc.). Other wins are that it's aesthetically pleasing--no handles to match with other appliances, easy to clean, and priced much more competively than other built-in convection microwaves out there. Best Buy made in-store pick up a breeze and the associate even offered to help transport it into my car. Though be warned--I initially purchased this as an online open box item and BB shipped it with no box; just wrapped in bubble wrap and tape. The item came damaged and returning it was a hassle. Other than that it was a good experience all around.

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 4 out of 5 stars

    Good Convection Microwave - Black

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this Microwave as a replacement. The store did not have any in stock so they send it to us by UPS. The first Microwave was quite damaged. We refused to accept it. The second microwave is damaged only on the right rear side. It’s working fine. The front panel is not backlit so it is difficult to see unless there is ambient light. You need to read the manual before using the microwave because it has so many features and settings. In addition to microwave and regular convection, it also has Power Convection (stronger) and the grill. The convection feature gets hot faster (and has a higher wattage). After a month or two I will try to write again with updates. Pro Many features and settings (if you can understand the instruction manual). Two levels of simultaneous cooking are possible. Grill feature is fun (although we did not succeed on our first try with air fries). Con BOTH units we received by UPS were damaged, the first one so badly that we had to refuse it. The second one is dented but works fine. A huge con is that there is no backlit on the display. Some people might complain that the display is too small to read.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good overall combo appliance

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels and looks good and unique. Rarely see a drop down door on microwave so it feels more like an oven. Not a typical shape so if you already have a built in, consider needing to buy a shroud/trim. I consider this a nice countertop microwave. Having a kitchen with built in appliances will make this stand out as it covers a lot of counter space and does have a unique design, which is good and bad. I had a hard time matching it to a jenn air stainless steel range. A funny thing is the color is depicted as stainless steel, but it is black, with stainless steel accents; the shell is a satin gray, making it challenging to match with stainless steel. Slim fry or whatever it’s called, mostly dried out my food. I have since, also purchased a Ninja foodie air fryer/grill. Tried both and it is what I was looking for. It doesn’t compare to a true air fryer, in my opinion.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to share the things you love the most about this microwave, ApplianceDaDa. Thank you for being a valuable member of our family! ^Lo Samsung

  • Pros mentioned:
    Convection, Size

    Rated 5 out of 5 stars

    The wonders of this appliance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an appliance that hopefully will replace one small roaster and one over the counter microwave oven. This is just plain beautiful, if you like black appliances, then you would not have a problem integrating this into your kitchen, they included 4 additional racks to help you with the conventional oven, and one that looks like silicon protected dish or plate. By conventional, it means that it will toast a piece of bread or pizza unlike a microwave oven, it may take a little longer than a real toaster, but it is effective. Now there is more space in my kitchen. Wife broiled a red snapper in 9 minutes and turned out delicious.

    I would recommend this to a friend
Sponsored