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Samsung - 1.4 Cu. Ft. Countertop Microwave - Stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1117 reviews

92%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    THE WORLD'S MOST MISUNDERSTOOD KITCHEN APPLIANCE?

    Posted
    fonzerilli
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've written quite a few product reviews in the past, but never have I seen so much debate and misinformation about what would seem to be a simple kitchen appliance! A lot of the reviews I have read here are either mistaken in their details or are trying to compare apples to oranges. Samsung (or whoever the Samsung dealer on here is) has only added to the confusion, unfortunately. First, a few points to set the record straight. The appliance is NOT covered in stainless steel. There may be a bit of it in the trim, but it seems like whoever wrote the description hasn't actually sen one in person. Most of the outside has a black, textured metal finish, which does seem to blend in quite nicely with my own black and stainless steel kitchen appliances. It may not blend in with a kitchen that is all stainless and has no black in it though. There is a bare minimum of plastic in the construction, which is limited to the trim, "open button" and part of the door latch. I have not had any problem keeping either the highly polished front door clean nor the outside of the appliance. In fact, the texture of the black sheet metal on most of its outside surface actually prevents it from becoming a fingerprint magnet. Another misconception comes from the grill rack that fits inside. Some people have mentioned that it is only to be used in the grill mode, which is not true. The rack can be used in the combination grill/microwave mode just fine and your microwave will NOT burst into flames. From the manual, page 11: "Grill Rack, to be placed on the turntable. The metal rack can be used in grill and combination cooking". It will even "work" in the microwave-only setting, although it won't contribute to the cooking process at all. In fact, the main feature of this appliance is the ability to both microwave AND grill at the same time, and you can't utilize the grill to any effect without the rack in place. This brings me to the main point of my review. Those who are most critical of this appliance are simply comparing it to a microwave. This is an apples vs oranges type of logic as the addition of the grilling element really makes this an unfair comparison. Is it heavier than most stand-alone microwaves? Of course it is, because it has an entirely separate heating element, electronics and carries the additional weight of a ceramic enamel interior. This is really two appliances in one that work together seamlessly to greatly enhance the texture and heat distribution of foods such as pasta, pizza, crusts, etc. The additional heating element also makes the appliance larger than stand-alone microwaves, which is entirely understandable to me. This also explains the slightly lower wattage rating than some heavy-duty microwaves. If used with the grill though, it seems to cook items just as fast as a microwave with a higher wattage rating. Adding to the weight is a metal exterior that uses a heavier gauge of sheet metal than the vast majority of stand-alone microwaves on the market. The reason for this is pretty simple. To keep people from burning themselves when coming into contact with the appliance. Without the heavy-duty (which is necessarily heavy) inside and outside finishes the device has, it would eventually lead to someone getting accidentally burned. For those who wonder why it doesn't have more capacity or more wattage, the reasons all boil down to safety. You can only add so much shielding to keep the size (and cost) of such an appliance practical. I think that Samsung engineers did a pretty good job at balancing safety, size and materials to keep this at a reasonable cost for a device that offers so much more than a simple microwave does. In regards to cost, I have seen the price of this product fluctuate wildly over the past few weeks. At one point I believe it was $179 (shipping included). Then it went up to $230 (shipping NOT included). Today, it is down to $148.99 with free shipping. I have no idea what the MSRP of the unit actually is, but for the quality of construction it has and the features it carries, it seems like at bargain to me. For me personally, this product is just the right size for the foods I cook and offers a lot of flexibility as to how I can cook things. The polished surface makes it by far the nicest looking appliance in my kitchen, ever. It reminds me a lot of my Samsung Galaxy S4 cellphone, actually. All in all, I couldn't be happier with my purchase and I would recommend it to anyone. If you have no interest in the grilling feature you probably wouldn't want to buy this though, because it is definitely more expensive than a stand-alone microwave. If you are only going to use it for microwaving it is overkill. I'd never go back to a regular microwave after having used this though. I am too spoiled with this product's cooking ability at this point. In any event, I think that it deserves more praise than it seems to be getting here. Try it for yourself and I would bet that you won't be disappointed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall a good appliance but not great

    Posted
    Laci
    • My Best Buy® MemberMember

    I recently purchased this to replace a 13 year old Samsung microwave that had a grilling feature, that died. The mirrored front with the somewhat bright blue display gives a high tech appearance. I chose this model because I needed one with a grilling feature for convenience at a reasonable price. It is 50 watts lower in cooking power than my old one (950 watts vs. 1000 watts), but that simply means a slightly longer (5%) cooking time. (e.g. 6 seconds longer for what used to take two minutes ... not a major issue). I do like the "sound off" feature since I find beeping appliances somewhat annoying. I would have liked a swing down grilling element for easier cleaning like some other models have and don't believe that would have added much to the cost if used in this model. Some complain about having to press the buttons somewhat hard, but it was pretty much the same with my older unit so it was not a big change for me. What annoyed me was that some of the auto cook features require you to have the manual handy (or eventually commit them to memory) since the display by itself is not very informative. Also, some of the features do not work as described in the manual. For example, it implies that pressing the "auto defrost" button will scroll through various food types. It did not on mine. It simply displays "def" and then waits for you to enter the weight, but no display of food types. Also, the maximum weight you can enter is 3.5 pounds. Beyond that requires fully manual entry (i.e. power level, then some guesswork as to the time). For me this was not a major issue since I mostly defrost in the refrigerator overnight, but a more functional auto-defrost feature would have been nice. I do like the grilling stand (my older unit had a square rack which was somewhat cumbersome). The "combi" feature (both grilling and microwave together) is not correctly described in the manual. It implies that you can set the power level when using this feature (although it says to use 30% for all food types).You only need to press the "combi" button and then enter the time, so it must set the power level to 30% by default, but not allow you to change it. The unit also comes with a handy crisping plate (referred to as the crusty plate) for crisping foods such as pizza. Using the crisping plate along with the "combi" feature did yield a better reheated pizza than just simply using microwave alone, which usually resulted in a somewhat soggier pizza. As per the manual, the crisping plate also needs to be preheated (between 3 and 5 minutes) for proper crisping. So getting a non soggy slice of reheated pizza requires a bit more steps than just placing it in the oven and pressing an auto-start button. Speaking of which, I read some complaints about not having an auto-start button. Even the +30 button requires the press of at least two buttons. So the complaint seems to be having to press at least two buttons instead of one. This is a complaint? Really? Have we become that lazy of a society. Apparently ("Hey boss, I will be late today because my new microwave requires me to press more buttons than I am used to. Sorry!"). Overall, it is a good appliance with some good features. It is not a great appliance (that rating would require it to actually serve the food to me). Over the years, I have found the difference between a good appliance and a great appliance is that the great appliance will cost a lot more, will likely break down sooner, and will cost a heck of a lot more to be repaired. This is a good appliance at a good price (which was on sale).

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    OK product, terrible "customer service"

    Posted
    uranium273

    I received this microwave as a gift last October. At the end of September it broke, within the 1 year warranty. However since I did not have a receipt, Samsung said they would repair it. WOW is that a hassle. After the first repair was scheduled, Samsung canceled the repair the day before the service techs were to show up and said they would replace it since it was 'taking too long' to fix it. I called them back (they did not call me) and since I didn't have a receipt, they were going to fix it. Got a second repair date with the technicians. This time 2 days prior, Samsung again canceled the repair and was going to replace the unit. I called back the last time, waited on hold for over an hour for the Enhanced Customer Service (or similar) department to be told I would need the receipt. I told the guy I've been in this loop for the last 1.5 months and was not starting it again. He thanked me for choosing Samsung and hung up. I always thought Samsung products were good quality, it is a shame that they have such a lack of "customer support". I guess one cost saving method is to make your warranty claims so frustrating that people give up. I'll never buy another Samsung product again on the chance that I would have to go through that again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid Microwave for the money

    Posted
    Hokies2000
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a very nice microwave for the cost, very good value. It has the grilling feature, which is usually found on higher cost units. The finish is also very nice, looks very modern and is actually nice to look at. The inside light is a bit dim, however, the food can still be seen while cooking. I only have two things that I can say are cons. The first is the wattage, 950W is a little on the low side for this size microwave. Definitely takes a little longer than my old GE, but I really think that's just a "getting used to it" thing. The only other one that I'm really surprised is the lack of instant on cooking. My old GE microwave had auto cook feature, meaning, you hit the "1" button and it would automatically start cooking for 1 minute. Hit the "2" button, and you had 2 minutes. It even had a 30 second cook button. This one you need to hit the 1, 0, 0, then start to get it to cook for a minute. 4 buttons instead of only 1. Even the 30 second button only puts 30 seconds on the clock, you still need to hit the start to get it going. Overall it's not a deal breaker, but it's a bit disappointing that a microwave with so many other high end features leaves out shortcuts that my 8 year old microwave had. Overall, I'm happy with my purchase and feel that I got a lot of microwave for the price.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Pretty to look at but that's all

    Posted
    Bravery
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really hate this microwave. I can't believe that it is put out by a major company like Samsung. I have to believe that this is what happened... they designed it and built it and everyone said... "Hey this thing is pretty". Then they boxed it and shipped it to the stores. I have to believe this because I think anyone with more than a handful of brain cells would have asked some questions like... why did you make the key pad so hard to read? (the lettering is so very tiny and to make things worse the lettering is gray on a black background and it is not even back-lit ... to read the key pad you have to turn the kitchen lights on and it is still hard to read in full daylight with the lights on) or why is pushing the buttons so hard? (the active area or sweet spot of the button is incredibly small and not even in the center of the button). The interior of the microwave is black so when you look in the tiny little light they put in the microwave is ineffective. Another thing that bugs me is after you cook something you get the typical 3 beeps to let you know the cooking has stopped (like who really needs the beeps... especially because the cooking noise is so noisy everyone knows it is finished when the cooking noise stops). The microwave is under-powered. My next microwave will be 1200 Watts. I think this one is 1050 Watts. Would I ever buy this model again? NO! My wife liked it and I agreed with her because she liked it (and I burned up the one we had for years)... does she like it now... NO.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good looking regular no high tech microwave

    Posted
    12345m
    • Verified PurchaserVerified Purchase

    I like the mirror like glass of the microwave also you still can see through while the microwave is running I also like this microwave because it the biggest microwave that I can get to fit in the built in coby that I have in my kitchen this is why I had to buy this one I wish I had a bigger space I would have bought a bigger microwave with more advanced technology in it The grill function in this microwave I think is useless because it is very slaw Even slower than a toaster oven I didn't try the grilling option in cooking, probably I would change my mind if it gives me browning or crispping effect but for just toasting bread I would put it in the toaster oven Also I do not like the buttons of this microwave because you have to press hard on them in order to respond (harder than what I used to with my old microwave) I had this microwave only for couple of month and I don't know how long it will last. Overall I am happy with it If you like to have a regular microwave in this size with no extra high tech job and with a great looking black mirror this is the one for you

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Customer Service

    Posted
    eb1888
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I ordered this online at a slight price reduction as an open box item. It came promptly but one corner of the box showed crumpling. And once I opened it that had transferred to damage to the corner so that the door would not close. Customer Service offered to have it picked up and a replacement shipped or to just return it to my local store for an exchange. I chose to exchange it locally. Everything went smoothly and my new unit is working fine. I would prefer to have the display remain off between usages once Eco is selected. It must be turned off via the Eco button whenever the door is opened. Seems like a programming error. I would also prefer to switch the light on while cooking to see what's happening. The reflective design of the door glass is attractive but makes it difficult to see in.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing performance in a microwave.

    Posted
    frauhowe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I regret buying this. High power is not the default setting (extra step is needed to select this every time), it takes twice as long to heat as any other microwave I've used (almost 2 minutes to warm up a tiny dipping side of marinara sauce???), and the revolving tray doesn't sit properly in its track so it wobbles around loudly when in use. I wasn't physically able to return it within the short timeframe BestBuy gives you so now I'm stuck with it for a while. I'll end up replacing it with an improvement in the next few months, and lesson learned - you really DO get what you pay for. I read reviews prior to purchase (various website sources, not just here), and somehow it seemed to get more good reviews than bad, which tells me you can't always take these reviews to heart. Make of that what you will.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Found a good one

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After searching around town for a mid-size counter top microwave oven, we visited Best Buy. For what ever reason microwave manufacturers have stopped including a feature in the controls such that you can silence the annoying beeps when entering cook time and when the cycle is done. But....we found the Samsung 3020CM model which has a easy to use "sound" button to turn off the annoying beeps. This model also has a porcelain interior which is much more durable than the painted interiors of just about all microwaves we have looked at recently. In addition to the helpful "sound" button, this model is very stylish and sharp looking. If you are in the market for a microwave oven, we 100% endorse Samsung!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exelent oven

    Posted
    drumnbass
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is probably the nicest microwave oven I've ever used. Price is good, I got it on the sale so it was even better, but even at the full price, it's a good value. It looks absolutely stunning (for an appliance), but a little warning... pictures on the site make it appear silver, in reality it's most definitely black, a nice black mirror front, and black sides, I recommend seeing it in person if possible first. Also it collects finger prints like crazy, but here is a cool part, as far as I can tell, the whole reflective front is real glass, so it's easy to clean and should be scratch resistant. The operation is quiet and efficient, no big surprises there, it's a top brand after all. I haven't tried the grill feature yet, I'm sure it's cool, but it's not what I bought a microwave for. Overall I'm very happy with this purchase and highly recommend it to anyone looking for a good looking and feature packed microwave oven.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love this microwave!

    Posted
    KenMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I needed a new microwave so I went for one that I had been keeping track for a long time, I order it online, (GE Profile). After installing it, and even though matched my other stainless steel appliances it looked too 'loud' on my counter-top. I immediately went back to the store to return it ; while doing the paperwork, the guy at the customer service suggested to check the microwaves they had in house before giving me my refund, so I took the chance... And good thing I did because I found this Samsung microwave. I read some reviews on my phone and the sales person also recommended it to me... best purchase ever regarding a microwave. I LOVE THE LOOK! Black glass outside and black ceramic inside... Also, it offered some more features than the GE. I usually research the products, I plan my purchases, I read reviews in other words, I do my homework... But I am so happy I just went for it... So far, no hassle at all.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Attractive microwave

    Posted
    Harmony33523
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Needed a replacement microwave for a Sharp microwave we previously had that suddenly died. After reading hundreds of reviews online, primarily on Best Buy.com and Amazon.com, I narrowed my selection to an LG or this microwave. I liked the combined functionality of the baking tray and/or microwave feature of this unit. My local Best Buy had this unit in stock. Went to visually check it out and the attractive finish of the unit sealed the deal. The front finish is mirrored, rather than stainless steel, with a black casing. The unit looks attractive with many other appliance fixture finishes, not just stainless steel. Not like any other unit I have seen. Have not used the bake feature much yet, but the microwave cooks nicely. Like the preset softening setting for things like butter and cream cheese. Time will tell, but so far happy with my purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst microwave I ever owned...

    Posted
    Cheryl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This microwave went on the fritz a few days after I got it. It takes ridiculously long to accomplish tasks. For example, it takes over 7 minutes to pop corn, and over 15 minutes to heat a pound of frozen mixed vegetables. My previous microwave cost $69, took way less counter space, heated my food 3 times as fast, and lasted me 15 years. This $200 nightmare couldn’t even survive a month. It only works intermittently, but every time it actually powered on, it encouraged me to have false hope. By the time I made a solid decision to return it, the return period had expired. So now I’m stuck with a pricey gadget which may or may not power on, may or may not heat my meals, and works slower than warming food in a stovetop pot. Save yourself the trouble. There are much better microwaves available in the same price range.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good looing Microwave

    Posted
    MarkLikesToSHop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Looks sharp, only bummer is that the manual is wrong in a couple of places. I told Samsung, and they said they would work on future corrections. I was a bit disappointed to find out it only has 950 watts. 1000 + is usually preferred for cooking food thru, but since it has the grill and microwaves coming in multiple directions it seems to do fine anyway. The instructions say to press a button twice to switch to a different food type, but that doesn't work. When it talks about the combi-function, it is not accurate in that you cannot switch power-level when using that function. That is the issue I brought up with Samsung. Overall though I am pleased and the appearance is quite stunning.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Issues from the Start

    Posted
    applianceUzer
    • My Best Buy® MemberMember

    We purchased this microwave after our 25 year old one died. We purchased it because we were intrigued with being able to reheat pizza on the special metal tray and ceramic function this microwave offers. Issue #1 this microwave takes 3 times as long to heat things as our old one did. Issue#2 The Pizza reheat feature doesn't do anything different and the upper element makes this microwave very difficult to clean. Issue #3, the door sticks closed now and does not open when you push the button. I just called Samsung for service today and will add elements from the service call after it happens.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Door Latch broken after 2 months

    Posted
    nekai
    • My Best Buy® MemberMember

    I had a GE microwave that finally died after over 10 years of use every day (multiple times per day). Bought this microwave on Feb 21, 2015 and loved it. Until this morning, that is. The door would not latch, rendering the unit useless. Multiple calls to Samsung--there is in home repair--but the first repair date is nearly two weeks away. In meantime, no microwave. Should have bought another GE, I think. My parrot loves the mirror on the front, though, and is always looking for that bird in the microwave, so all is not lost. Have had great chuckles watching him see his reflection in the mirror.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst microwave - do not buy

    Posted
    Jason8705

    I purchased this microwave as a replacement for an old Panasonic one I had that broke. Wow, did I regret it. I returned the microwave within weeks of purchasing it. It either SEVERELY undercooked my food, or it OVERcooked it.. I followed normal instructions on some simple frozen items from Trader Joe's and it was like pulling teeth trying to get the microwave to heat the item. I had to do DOUBLE the cooking time on the highest heat setting (10) and the chicken tenders were still cold. Then it burned some pizza I heated up using the AUTO-SENSOR reheat and I burned my roof of my mouth. Do not buy this, I will never buy Samsung again. If it's not this, it's their dangerous phones!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A decent Microwave

    Posted
    Wildwolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this microwave due to old one finally died. This microwave has a good deep cavity for bigger plates and I cook a lot of pasta with a microwave, and its not a 1000 watt but it gets the job done. I used the grill in it for frozen chicken nuggets as per the book with it and they turned out fine. Cleaning it was easy as well. The turntable doesn't tip like my old one did, a big plus as to not getting burnt. My only issue as I stated, its not a 1000 watt unit, but it works great so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung has won me over again!

    Posted
    JaneM
    • Verified PurchaserVerified Purchase

    This was better than I expected. It not only looks sharp but also provides the ability to grill inside. And large enough to accommodate everything I need. The only things I miss is being able to look inside when it's cooking. It has a black mirror-like front that is very sharp so with that, I have quickly gotten used to the difference. And instead of a button to add 1 minute to the cooking, it has a 30 second option instead. This microwave far exceeds my last one. If this ever breaks, I would absolutely get another one. I Love it.....

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Shop around

    Posted
    justtryingtocook
    • Verified PurchaserVerified Purchase

    I've had this microwave for 6 months and its completely dead. 6. Months. I started with BestBuy (bought online)and they told me I had to work with Samsung directly. My nearest BestBuy is almost two hours away. Samsung says they'll have a technician come to my house. I wait 2-3 days, and no one calls or shows. I call again and they say a technician will come to my house in 2-3 days, but that the last one didn't want to because I was too far away. Seriously. No one wants to help! I would have never used BestBuy.com or purchased Samsung had I known the life expectancy of the microwave was 6 months and no one from BestBuy or Samsung really wants to solve this....

    No, I would not recommend this to a friend