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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1114 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the 1.4 cu. ft. Countertop Microwave with Sensor Cook's ideal size and ease of use. Many appreciate its fast heating and stylish design, while some find the interior light dim and the buttons somewhat difficult to press. A few users also mentioned concerns about the door's closure and the microwave's noise level during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,114 reviews
  • Pros mentioned:
    Ease of use, Heating speed

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks exactly as pictured... I have 3 young children who use the microwave, no prints shown. Easy to assemble, packaged well and food heats in no time! Great buy for a great price! I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size
    Cons mentioned:
    Button quality

    Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size, the look and the way it cooks the food. I expected not being able to see the food as it cooked since a previous reviewer commented on the dark screened oven door. What I am most disappointed about and why I didn’t give it 5 stars is due to how much harder it is to press the buttons. You have to push hard right at the center of the button or else it won’t work. My previous Sharp and Panasonic microwaves were much easer to use in that regard.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality, Interior light

    Rated 3 out of 5 stars

    It has good and bad points

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the microwave oven does what it is suppose to do. I don't use all the buttons, relying on just manual settings so can't comment on how effective the pre-sets ones are. My 2 main complaints about the microwave have been notds by others - the difficulty in pressing the buttons and how useless the interior light is. It is not possible to see inside the microwave while it is on so can't tell if something is boiling over or not. The interior light is not strong enough or there is overkill on the shielding of the door. Having a dark interior does not help, either. Stabbing at the buttons can be a source of frustration but I find that using my thumb is better than my index finger. Maybe Samsung only wants people with 'fat' fingers to be able to use the microwave easily. Other minor gripes are the shortness of the electric cord and the fact that the microwave clears the time set for cooking if not started soon after. I am happy to overlook all these complaints if the microwave lasts more than a few months.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JosieN,

      Thank you for bringing this to our attention. I see you have some concerns with the 1.4 cu. ft. Countertop Microwave with Sensor Cook - Stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      Borosilicate glassware is used in the microwave oven because it is highly thermal resistant. Glass is a non-crystalline, hard but brittle solid material formed from the mixture of silica and silicate. This is necessary to keep the microwave energy inside of the microwave. It a required for both the operation of the oven and for safety. If it was not there, the energy would not stay in the microwave oven, it wouldn't cook your food, and it would be dangerous for you.

      Like any other lightbulb, you need to change your microwave's oven light once in a while. But don't worry, it only takes a minute to replace the bulb with a new one, and soon you'll be cooking fast, delicious meals again.
      Caution: When replacing the oven light or cooktop light, make sure that you are wearing gloves to avoid injury from the heat of the bulb.

      Replace a Samsung microwave's oven light or cooktop light/ https://www.samsung.com/us/support/answer/ANS00049242/

      If the microwave has power but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.

      The microwave control panel does not respond https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      In case of repairs will be needed, please take note of your warranty coverage:

      https://www.samsung.com/us/support/service/warranty/MS14K6000AS/AA
      One (1) Year Parts and Labor
      Ten (10) Years Magnetron Part (Part Only)

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144757245

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Interior light

    Rated 4 out of 5 stars

    Samsung Countertop Microwave

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to use. Has cooking instructions on the top panel when you open the door. The only thing I don't like about it is that the inside light is not bright enough to see your food cooking.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heating speed
    Cons mentioned:
    Interior light

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heats well. Controls are easy and intuitive. Only issue is light is not very bright.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed
    Cons mentioned:
    Visibility

    Rated 4 out of 5 stars

    Okay Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to try a Samsung. And this was in the dimensions I needed. I like the heating, one minute and foods piping hot. I am disappointed in the defrost. Takes 49823 minutes to defrost a little bag of meat. Pretty disappointing to use because we defrost a lot of meat for our dogs food. You cannot see into this microwave, it remains dark. Easy to clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your experience with us, Bulldogmama. ^Lo Samsung

  • Cons mentioned:
    Button quality, Interior light

    Rated 4 out of 5 stars

    Great except for a couple of little things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As others have already noted, this is a nice looking microwave and seems to work quite well. I have only 2 negatives about it, not enough to return it but enough to make me wonder whatever was Samsung thinking. 1. The interior light is completely useless. You can't see anything while the microwave is cooking, and 2. The buttons have to be pushed exactly square on.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 3 out of 5 stars

    Not the best Samsung product I have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave because it was a Samsung as I am usually satisfied with their products, also it was the right size, color and features. Not impressed with the buttons. They are not padded making them rather hard to press, slow response, IMO, not like most modern numeral pads and giving it a rather generic feel. I'm not real keen on the preset functions either, (popcorn, potato etc.), just a blinking no number display, no numbers indicating time. Time does show when you choose a manual time for ex. pressing 1.00 min. Also the microwave is dark when cooking (as another buyer states), and you can't monitor the food. Thought that would be a "given" feature so never even thought it would be otherwise. It is not quite as powerful as our last same size, different brand microwave For ex. popcorn didn't pop well on preset feature so we had to use a manual time. May be okay when we are more used to it and figure out new adjustments for cooking time etc. I do like the enamel interior, something different with a little vintage flair. Overall we expected better for this price and would not feel comfortable recommending to a friend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heating speed, Size

    Rated 5 out of 5 stars

    Nuke your food in seconds!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave looks great , doesn’t take up too much shelf space, and nukes your food in seconds!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Very Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely good machine. Very large and easy to clean. My only complaints are that there isn't much to the trim. I wish it had to more to match the rest of the appliance. I wish they keypad could be back lit as well. Would make midnight bottle warmings easier. Not major issues though. Everything else works perfect.

    I would recommend this to a friend
  • Cons mentioned:
    Door, Interior light

    Rated 4 out of 5 stars

    No Inside Light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably would have giving this Samsung microwave five stars, if it had an inside light. I hate not seeing what is going on inside the unit. The glass door is also black. If the inside light is not an issue, you can purchase this microwave, for its other features.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Good microwave.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to match my fudge and stove. Looks very sleek and works great. My only complaint is the door doesn’t always pop open, when you push the “open button”. Sometime you have to push it a couple times, for it to open. All in all, I’m happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Interior light

    Rated 4 out of 5 stars

    Good microwave with features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for a 20 year old microwave. Easy to use. Easy to clean. Instruction manual explained all the features. Do not like the dark interior color and the fact that the light does not shine brightly when the microwave is operating. It does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size
    Cons mentioned:
    Interior light

    Rated 3 out of 5 stars

    decent microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected, just a normal microwave. Nice size and easy to use. Other reviewers were not joking, you can not see inside while it is in use. The light is worthless.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time out of your busy day to share your feedback with us, Ryan. ^Lo Samsung

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice Microwave at a Decent Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this microwave after my 3 year old Panasonic microwave oven stopped working. I've had it for a few months and have been pretty happy with it. My biggest issue with it is I can't see inside while my food is cooking, which is very annoying as I have to sometimes continually open the door to ensure my food doesn't boil over. I like that the light comes on when the door is opened. Since it has a dark colored interior, it's almost a must to have the light on when the door is open. The 'Reheat' setting is kind of odd, as I find most of the time my food is plenty hot before the timer stops. I like that it beeps every 30 seconds if I don't take my food out. If you're looking for a decent sized microwave, this one should be at the top of your list.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great for our needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is great for our kitchen. We needed something smaller, yet strong to put in our pantry. It’s a little noisier than expected but it operates in the pantry, so we can close the door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Interior light

    Rated 4 out of 5 stars

    A nice microwave.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with my new microwave. The price is good, and works great for popcorn and heating food. Also makes good poached eggs. The light could be brighter though.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Samsung Products on the market. It's reliable, user-friendly, and visually stunning.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed
    Cons mentioned:
    Noise level, Visibility

    Rated 3 out of 5 stars

    just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks real nice and heats up food well. all the functions work pretty good. But we really wished we would have taken back within the 30 days. It's too loud and you can't see into it. you can barely see the light because the tint is too dark. We bought samsung because it matched our samsung fridge, should have went with something else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 4 out of 5 stars

    Okay Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay not put together as I thought it would be

    No, I would not recommend this to a friend
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