Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,008 reviews
Rated 1 out of 5 stars
Microwave not what it appears.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First microwave had the worse excuse to becalled a light, it was so dim and small it didnt light anything i had to buy lights so I could see, it is larger than measurements so couldnt get to my back burners, and ventilation was a joke. Best buy promised a better microwave that I still have not getten while waiting 2 months and told will still be another month before my compensation microwave might show up, maybe.
So after 5 appointments and never getting this microwave installed because agent didn't show up for work, their excuse not mine. Then they would reschedule me without asking me, for a week later everytime! I even started to call the day before on last 2 appointments, I was swore it would be here and still noone showed. But told to be patient because their agent didn't show to work again! Wow i would be fired for that but its okay for them and the customers fault not theirs. Oh but they want you to be thankful because they rescheduled it. Same with their time frames, they dont keep those either. They give times and none are kept. Every appointment asked for 7am-1pm by 9 am I would get a text message, not even a call, my appoint was moved to 9am-1pm, then later 12pm- 3pm, then 12pm-8pm and somewhere around 3pm get notified I need to reschedule.
But here is a photo of my still not existing microwave and the lights i had to buy and put around this microwave i returned because the light was usless! Run away from best buy if you wanna buy a microwave!
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Rated 4 out of 5 stars
Samsung over the range microwave
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Microwave is pretty nice, lots of cool functions
This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not buy this microwave. The door handle is very poorly attached. It broke off twice on me. Once right before the warranty was up, so the repair was covered. Second just now, 6 months after the initial repair. They will not repair it again without me paying for it out of pocket.
To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
This reviewer received promo considerations or sweepstakes entry for writing a review.
Like other reviews here, the door handle broke twice in 14 months. Samsung replaced it once under warranty, but not i'm out of luck because Samsung used cheap plastic. I would avoid since this is an obvious defect.
Thank you for sharing your feedback about the door handle of the microwave. We are here to help you.
You can purchase a replacement handle from our authorized distributor of Samsung parts and accessories at the link below. https://samsungparts.com/products/de94-04313f
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.