Customer Ratings & Reviews
- Model:
- ME16A4021AB/AA
- SKU:
- 6460800
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.
This summary was generated by AI based on customer reviews.
Microwave not what it appears.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First microwave had the worse excuse to becalled a light, it was so dim and small it didnt light anything i had to buy lights so I could see, it is larger than measurements so couldnt get to my back burners, and ventilation was a joke. Best buy promised a better microwave that I still have not getten while waiting 2 months and told will still be another month before my compensation microwave might show up, maybe. So after 5 appointments and never getting this microwave installed because agent didn't show up for work, their excuse not mine. Then they would reschedule me without asking me, for a week later everytime! I even started to call the day before on last 2 appointments, I was swore it would be here and still noone showed. But told to be patient because their agent didn't show to work again! Wow i would be fired for that but its okay for them and the customers fault not theirs. Oh but they want you to be thankful because they rescheduled it. Same with their time frames, they dont keep those either. They give times and none are kept. Every appointment asked for 7am-1pm by 9 am I would get a text message, not even a call, my appoint was moved to 9am-1pm, then later 12pm- 3pm, then 12pm-8pm and somewhere around 3pm get notified I need to reschedule. But here is a photo of my still not existing microwave and the lights i had to buy and put around this microwave i returned because the light was usless! Run away from best buy if you wanna buy a microwave!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, SarahL.
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Beautiful!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! The installation team had it ready to use in a matter of minutes.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like new. It's perfect for what I wanted. It replaced a dinosaur.
I would recommend this to a friendGood microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it’s supposed to. Installed ourselves has everything you need.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung microwave i love it i will buy it again love it
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had any problems. Easy to install. Easy to use.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek simple oven. Has reheat and defrost settings and is quieter than my old one.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modern, reliable and efficient. Samsung delivers once again.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great it fit perfectly installed it myself very happy with it.
I would recommend this to a friendGood Price !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really good microwave for the price. Samsung has always been a good brand for me..
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functional, easy to use. Easy to clean. Cooks thoroughly. Gets the job done!
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to buy Samsung brand products , it’s a warranty.
I would recommend this to a friendSamsung microwave oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave oven! Works perfectly. Easy installation. Recommended!
I would recommend this to a friendPoorly Made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 6 months of use my door handle broke completely off. Even though I was still within the 1 year warranty period Samsung refused to honor their warranty. I'll never purchase a Samsung product again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DominiqueS,
This is not the experience we want you to have. Let us help you.
To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150826637) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Door Handle Broke Twice in 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like other reviews here, the door handle broke twice in 14 months. Samsung replaced it once under warranty, but not i'm out of luck because Samsung used cheap plastic. I would avoid since this is an obvious defect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for sharing your feedback about the door handle of the microwave. We are here to help you.
You can purchase a replacement handle from our authorized distributor of Samsung parts and accessories at the link below.
https://samsungparts.com/products/de94-04313f
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146895442, which will help our team pull up your information.
^Rainly
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best product I have ever bought i will recommend it to anybody
I would recommend this to a friendGreat choice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works perfect. My mom loves it. Great choice!!!!
I would recommend this to a friendGood for the $ No Frills Microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the $ No Frills Microwave. Easy to Use. Medium Range Appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidR,
We would like to thank you for taking some time to write this review. We appreciate the time and effort you have provided to us for us to improve our products and services.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147289150), and it will help our team pull up your information.
^Rodel
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful!!!!! Works perfect and sizing was perfect.
I would recommend this to a friendHandle broken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality the handle broken within a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the state of your microwave's handle, AngelaM. We would like to have a direct conversation with you to hear about your overall impressions of this experience, go over your repair options, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151432112 so our team can pull up your information when you message us.
Have a great day.
-John
