Customer Ratings & Reviews
- Model:
- ME16A4021AW/AA
- SKU:
- 6460799
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.
This summary was generated by AI based on customer reviews.
They don’t build them like they used to
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what microwaves do, but just shy of 2 years ownership the handle broke off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ArtO,
Thank you for bringing this to our attention. We would love to know more details about your microwave and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147077198 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave that offers a variety of functions.
I would recommend this to a friendVery good microwave at a reasonable price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reheats well, does a good job with canned veggies.
I would recommend this to a friendVery Basic - No sensor reheat option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic unit, hoping for sensor reheat, but were disappointed after we started using it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardOnTheRoad,
We totally understand how important the sensor reheat feature is to you. We are here to provide any assistance that you might need.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146899772), to help our team pull up your information.
Have a great day!
^Rodel
- Pros mentioned:Overall performance
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this appliance! From the salesman in the store to the gentleman who installed the appliance, all around great service, great microwave.
I would recommend this to a friend Looked nice but didnt work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After proper installation the microwave didnt heat up and the count down was not working. Called best buy and samsung to try to resolve anything by resetting but i was told to return it. I also spoke with another customer who saif they also returned a samsung microwave. I got it on black friday and wasnt able to replace with the same discount. So sad!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Suesette,
We can't even imagine what you went through with your microwave. We are here to help in any way we can.
We recommend checking the resources below for steps to take when the microwave is not heating.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146634321), and it will help our team pull up your information.
^Rodel
Could be better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not feel that the microwave has been built in a high quality material.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what occurs with the microwave and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Buy another brand! Samsung didn’t honor their war!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this as exact replacement so we wouldn’t have to adjust the fit. The one we replaced failed in ten months and Samsung refused to honor their warranty. Buy another brand! We are sueing in small claims court.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Sharing your honest experience of your first microwave is essential. Rest assured that we are working to improve our products and services with the help of your review. Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150802705) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
I regret my purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy. I purchased a bundle. The dishwasher, refrigerator, range, and microwave. The appliances are not fingerprint or smudge proof. Every touch leaves a mark which means constant cleaning and polishing. Cleaning with a disinfectant wipe or soap and water smears, so you have to follow up with stainless steel polish. The rating was reduced further, because Samsung used cheap stickers to place their brand logo and after 2 months (3 days after the purchase is eligible to return) the A in Samsung wiped off while polishing. It's tacky and disappointing to have to search on Ebay for a replacement sticker on 4000 appliances! The positives are the dishwasher is actually quiet and works well. The stove cooks perfectly and is beautiful, and the fridge has lots of storage. The griddle attachment that comes with the stove scratched after the first clear (do not use any abrasive scrubbing pads). A cleaning service I use occasionally scratched it while cleaning. If they were cheaper I would be less upset, but it was too expensive of a purchase to have this issue and if you go on the Samsung website, people have this issue 6-18 months after purchase. It's a known issue and they have not addressed it. I regret my purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi tdn122,
Thank you for your honest feedback and we hope you are in good health. We are happy to know that there are features or specifications that are on par with your standards. We understand the challenges that you have expressed in cleaning your Samsung home appliances. Feedback like yours will certainly help us to continue improving our products and customer experiences.
Please click on the links below to guide you in cleaning the dishwasher, refrigerator, and microwave.
https://www.samsung.com/us/support/answer/ANS00076793/
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.samsung.com/us/support/answer/ANS00062285/
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144197199
Leo
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this but I experience that it makes noises sometimes while warming up the food nothing metal related I use inside but unsure why this happens.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yhuss,
Thank you for bringing this to our attention. We apologize for the inconvenience of having an unusual noise on your Samsung microwave.
I highly recommend checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001968/
It can help us understand the noises coming from the Samsung microwave.
Should you need support in the future, please don't hesitate to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144890986.
Thank you for choosing Samsung, and have a great day!
^Rainly
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works fine. It replaced a Kenmore 1.6 cu ft microwave and opening was the same. It was great that we were able to get it on sale.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for posting a review, JoJo. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Button not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power button isnt working and its no longer within the retin window.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know the importance of the buttons in our microwave. Let us assist you.
Please see the link below about the steps if the control panel or buttons aren't working.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821203, which will help our team pull up your information.
^Rainly
- Pros mentioned:Price
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. The price was right. The Geek Squad did a professional job installing and taking away my new one.
I would recommend this to a friend Samsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a fan that comes on constantly. The microwave works great but makes too much noise.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JaLa225,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the microwave is making an unusual noise.
To help you with this, I will provide you with a link that indicates an article about the Samsung microwave making an unusual noise.
Here's a link:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144527939
^Rainly
- Pros mentioned:Ease of use
New Microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this microwave. It was easy to install and has many features I like. The price was excellent and I like the rewards.
I would recommend this to a friend Appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to crazy about Samsung anymore but I needed something to replace the broken one I had
I would recommend this to a friendBrand response from Samsung
Posted .Good Day,
All we want is to get you assisted, Neeto!
We would like to speak to you directly and have your microwave checked to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145758267, to help our team pull up your information.
Have a great day!
^Chrystel
Microwave exhaust
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works good. Only issue is that that the steam from boiling on the stove is so much that my cabinets are dripping with water, yes i have the exhaust fan on high. I reported it on 2 occasions and the 2nd time, call was disconnected and then didn't call me back. So i haven't received a response yet on this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Patricia, we are here to assist you with your concern regarding waiting for our callback.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146025570) to help our team pull up your information.
Have a great day.
^Camille
Ehhh ok unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking unit came in with a dent and the door is off canter and if it doesn’t close right it just starts running.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. In case of repair or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA for the warranty coverage of your microwave. You can also check this link https://www.samsungparts.com/Default.aspx if you want to buy parts for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569868.
-Noraina
Disappointed with the product and the delivery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement. The same truck that delivers the new appliance also picks up the old one, which can result in unwanted guests (pests) being brought in. I’ve lived in this house for three years, and after the delivery, pests started appearing from the microwave box. I strongly recommend picking up the replacement at the store instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you have further concerns with the replacement unit that you received and document your experience.
Have a great day.
-Ernest-
A poor quality appliance for a big company
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light of the microwave stopped working within a few weeks. The fan has only one setting compared to other microwaves that have settings for high and low. Things that are done in 1 minute in ALL other microwaves can't be done in this microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RituV,
We understand the importance of having a reliable microwave at home and are here to assist you.
We recommend reaching out to our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday between 9:00 AM and 6:30 PM EST to purchase a compatible light bulb replacement for your microwave. They can also check the compatibility and availability of the parts and accessories you wish to order.
Additionally, we've provided a link below with instructions on replacing the bulb in your microwave. Please select the option that suits your needs:
Replace a Samsung microwave's oven light or cooktop light
https://www.samsung.com/us/support/answer/ANS10002321/
We'd be delighted to speak with you directly to provide further assistance with your unit. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148624027) to help our team pull up your information when you message us.
Thank you.
-Kimberly