Customer Ratings & Reviews
- Model:
- MC17T8000CS
- SKU:
- 11029316
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Will Not Heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the worst microwave I have ever owned. I installed it two days after I purchase. It stopped working about 10 days later and Best Buy has a very limited return time line so I was left with trying to work with Samsung. That is not an experience I would not wish on any friends It stopped keeping correct time and it would no longer heat/cook. Look elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Doug,
We understand that a properly cooked food provides an opportunity to create well-balanced meals.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. The microwave also won't heat if it does not have enough clearance or ventilation.
Here is a link about "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
I also shared this video about "Installing your over-the-range microwave": https://www.youtube.com/watch?v=eueYEAgeDWQ
The below link is the user manual for your model. Turn the page 70 (The oven does
not heat) for reference: https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf
You may also refer to the installation guide for this model. Turn the pages 15-17 for reference: https://downloadcenter.samsung.com/content/EM/202109/20210929171525334/MC17T8000CS_AA_DE68-04129D-01_EN_210325.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145423839), which will help our team pull up your information.
Have a great day.
Melardo
stopped working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with it at all. stopped working after 25 days.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142600493. We thank you for being a part of the Samsung family. ^Brad
Terrible terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave. It came in with a dent the first one they re-issued me a second microwave. It came in with the same dent and now I’m waiting for a third one and no one’s able to help me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no Manuel, go to the website, only ads for more products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We recognize your frustration in locating the microwave user manual, and we’re here to assist you.
Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy on our website. Feel free to get in touch with our Samsung parts team to check for the availability of a physical manual by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148680517) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of your food don't get hot cooking or heating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important the microwave is for re-heating and cooking in your household. Let's get the information you need to make sure the microwave performs at its best.
I have provided a link below that will help you check why the microwave is not heating with the quick fix. Please see the hyperlinks for additional information.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146241195) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Not just a microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first OTR microwave. So far, so good. The different cooking modes (microwave and bake/roast) make it super versatile and pairs well with the Samsung Range.
I would recommend this to a friendAwful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave on May 30th of 2023. It is June 27, 2024, and the microwave is broken. It was expensive for how long it didn’t last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KameyV,
We can feel the frustration you have with this microwave. We are here to help you.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147286942), to help our team pull up your information.
Have a great day!
^Rodel
Dead on arrival
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed and looks great but won’t even heat up a cup of water. Inside of unit does get warm, but not what you are trying to heat. No error codes or anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your microwave. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142609785. We thank you for being a part of the Samsung family. ^Brad
not that great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's not the best... won't keep the time correctly... wouldn't recommend it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Elitediner,
Thank you for reaching out. I understand you're having an issue with your microwave not keeping the time correctly. I do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00087028/to guide you on the issue. Just click on "Set the time with the My Setting buttons (MC17T8000CS)".
You may also check this link https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf for the user manual. Just go to page 20 for the clock settings.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/. This has all the troubleshooting guides, links, videos, and references that you might need for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144195246.
-Noraina
Just don’t
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. I’m returning my second one it’s dangerous and almost caused a fire. Customer service was a multi day run around even though just purchased. Hassle hassle hassle, never again, ever, with Best Buy and appliances. Ever. Not worth it on any level. You can’t even call the store to talk to your salesman. Hassle hassle hassle.
No, I would not recommend this to a friendPiece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave 34 days ago and it already stopped heating this is the reason why I bought the second microwave all the Samsung products are facing similar problems and still there is no fix recall or any solution
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ks042,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since your 1st microwave stopped heating.
To help you with this concern, I will provide you with a link that indicates a troubleshooting guide if the Samsung microwave stops heating or has stopped working.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001963/.
Also, you can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/MC17T8000CG/AA.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144450718
^Rainly
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not as good as I was hoping for. I am very disapointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gade,
We are glad to know that you are using one of our Samsung microwaves. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave doesn't meet your expectation.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
The link below is a user manual to help you know more about the product and functionalities:
https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144183149
Thank you for choosing Samsung. Have a great day.
-Trisha-
No waves
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer works bought 18 months ago. It’s been used lightly by only one person. The light comes on the timer & Turntable works and but just doesn’t heat on any of the settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GinR8!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 1.7 cu. Ft. Over-the-Range Convection Microwave with WiFi - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Microwave stopped working or it doesn't heat. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/.
I also shared the link about the warranty information of your Samsung Microwave: https://www.samsung.com/us/support/service/warranty/MC17T8000CS/AA.
Your Samsung Microwave is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144682021
Have a great day.
Melardo
Power drops out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven loses all power intermitently. Have to reset clock etcc. Not very inspiring for the future of our new Samsung range. Returning before 15 days is up. Will have to replace with same since we have Samsung range and want to match. Acts like loose internal plug/connection.
No, I would not recommend this to a friendNice microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave. The slimfry feature works great . Have not tried any other feature yet.
I would recommend this to a friendDead after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great...but only for 13 months. Microwave function is DEAD. Not worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for getting in touch with us. We would love to know more details about the microwave and assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147091109 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Beauty
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute beauty! Can fit tons of food in there when squirreling away for winter.
I would recommend this to a friendDo not buy unless you're single.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely, would not purchase again. It works, but it's far too small for anything that a family would need. If you're in a college dorm, this is perfect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Charles
Expensive, VERY heavy, defective control panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and VERY heavy. Defective control panel & needs repairs. Frustrating and disappointing. It must be uninstalled before it will be serviced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your review of your overall experience with the control panel of your Samsung microwave, and we'll be glad to look into this for you by providing a link to a troubleshooting guide.
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1145014299) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stop working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 2 weeks and started to short circuit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for your review. We would love to know more details about the microwave and better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147066753 to help our team pull up your information when you message us.
Have a great day.
^Aloe
