Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $449.99
The comparable value price is $619.99

Customer reviews

Rating 4.2 out of 5 stars with 463 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the WiFi, convection capabilities, and numerous features of this 1.7 cu. ft. over-the-range microwave. Many appreciate its ease of use, design, and performance, with some highlighting the spacious interior and the slim fry function. However, customers are negative about issues with the door's sturdiness and the fan's performance, including its noise level and tendency to activate unintentionally. Some also found the timer's functionality to be limited.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 463 reviews
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great microwave.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great microwave. It has so many wonderful features.

    I would recommend this to a friend
  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    Best products

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best in the Samsung microwave series. Love the connection to WiFi that tells you that your food is ready, lawge space and the accompanying plate’s fantastic

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must have

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to free up space on counters works great easily vents to where you need, microwave, slim fry, bake roast it’s amazing like have another oven

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best microwave choice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installs quick and easy. Ready to use. Must have at least 2 people

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 5 out of 5 stars

    Slim Frying

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SLIM FRYING AS I WRITE. I am exciting to learn the other convection options too ...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to learn more about the microwave, love it

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there 54321, congratulations on your new Samsung Microwave. I am glad to hear you are loving the unit. We thank you for choosing Samsung in your home. ^Brad Samsung

  • Rated 4 out of 5 stars

    So far so good.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far go! Better than the last model. Samsung has disappointed me the last few purchases, I just hope thwy get or together. Liking the it without the handle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great overhead microwave combo

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave works amazingly after installation. The fan settings are amazing. Just nice to vent everything else. The overhead light has two different settings, a low and a high. Low, as a nice overnight experience. Not too bright

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Multi purpose microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warms food fast and lights underneath are nice. Fans work good also for ventilation. Easy to clean as well. Ran into a issue with installation but was corrected quickly. Don't hesitate, worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a combo microwave that could also replace an oven. This is it and love the styling. For all it does the price was perfect! Recommend highly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave & Convection Oven

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I put it in our RV and use it just like an oven. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome. I love it. You won't be disapointed. I just got the range today and it is an awesome pair.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Open box guarantee is a SHAM!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drove over an hour away to a Best Buy that advertise this microwave as an open box in excellent condition. When I picked up the package, it was not in the original packaging, which really didn’t concern me because it was such a good deal. However, whenever I got home and cut open the bubble wrap that it was wrapped in, I noticed that there was a large dent in the front of the microwave, and it was missing all of the hardware. According to the Best Buy website, this is not what excellent condition means, so buyer beware. When I called did the online chat support and talked to an agent, they said I should have to return it at the managers discretion, and that they couldn’t do anything further for me. Do not buy open box items! 

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Samsung Microwave

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, looks great in our kitchen. Very easy to operate!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave especially the convection

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave works well in all aspects would definitely recommend to everyone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Front Dented

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this microwave brand new and as soon as I took it out of the box and took the plastic off, it had two dents on the stainless steel facing. BestBuy refused to do anything because 15 days have passed since I’ve purchased it and sent me to Samsung Customer Service as a warranty issue. Samsung refused to do anything about it because it was a cosmetic issue. Complete waste of my money for a damaged product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand your disappointment if you receive a microwave with a damaged door and the retailer refuses to help as it was past their return period. When you called us, we declined also to help. We want to speak to you directly to provide support and see what options we can offer to help you have your microwave door or microwave itself replaced.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1148722533) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    D.J.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guess what I cook a pizza in it last week & it turn out great, what a great buy & yes I’m going to do a lot more cooking in it.. LOL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent microwave

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave, works excellent, pretty good at my kitchen definitely love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful microwave! So many different settings makes it easy for cooking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely useful and feature rich

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads of functionality and features. Wifi connectivity with the smart things app. Great styling and ease of use. I love this microwave.

    I would recommend this to a friend