Customer Ratings & Reviews
- Model:
- MC17T8000CS
- SKU:
- 6419340
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the WiFi, convection capabilities, and numerous features of this 1.7 cu. ft. over-the-range microwave. Many appreciate its ease of use, design, and performance, with some highlighting the spacious interior and the slim fry function. However, customers are negative about issues with the door's sturdiness and the fan's performance, including its noise level and tendency to activate unintentionally. Some also found the timer's functionality to be limited.
This summary was generated by AI based on customer reviews.
Love my New Samsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Microwave, great Value lots of bells and whistles!
I would recommend this to a friendDON'T BUY APPLIANCES FROM BEST BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy an appliance from Best Buy ever again. I have no idea how the microwave works because the installer did not install it correctly, caused cosmetic damaged, and it never worked. When i set up an appointment for a return/exchange, the installer never showed up. I eventually had someone pick it up to return it, but still never got my money back for the install.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MikeMackley,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Also, please feel free to get back to us other concerns via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147579506 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine nothing special it works fine not quite as easy to use as the Kenmore that we replaced.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. If you are needing any assistance with features on your microwave, check out the Owners manual from our website. See link below:
https://downloadcenter.samsung.com/content/UM/202010/20201019115506871/MC17T8000C_AA-01_EN-MES_201008.pdf
Thank you for choosing Samsung. ^Brad
N/A
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Purchase. We are satisfied with this purchase.
I would recommend this to a friend- Cons mentioned:Installation
Samsung Over the Range Microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not happy with the installation, and it has not worked properly since we first got it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris, we are sorry to hear that your microwave is not working as designed. We would love the opportunity to discuss your concerns with you. Please feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143052682) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Stopped working in less than two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft worked perfectly for one year and 11 months. It stopped working due to a problem with the door (it does not close). I got the extra warranty, and apparently, they will fix it but keep in mind that it could take more than one month. Every appliance fails, but I will skip this one that fell too quickly, and unfortunately, having it fixed takes too long. There's limited functionality with the Smart Things app; It's more a gimmick than anything else. Wifi connection is not that good, especially if you have one of the latest routers. This is a common problem with "smart" home devices. I prefer an old-school microwave with more mechanical parts that work for years until I buy a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the feeling of having a microwave that needed a repair in less than two years, GingerGoose. We'll be glad to help!
If your microwave is not working or has stopped working, there could be a few reasons. We recommend checking the link below for more details.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
If you cannot connect a home appliance to SmartThings, such as a POWERbot vacuum, refrigerator, washer, dryer, range, wall oven, cooktop, dishwasher, T.V., soundbar, Blu-ray player, or wireless speaker, this guide will help.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
You may also refer to page 68 of the user manual for other solutions when the oven does not work.
https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145531467) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Convection
Standard microwave heating doesnt work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely had the microwave for 2 months and it no longer heats in the microwave setting. The convection works but not standard reheating, not even when you use the preprogrammed settings. Now I have to wait for 2 weeks for a repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LTTechy,
Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.
I highly recommend clicking this link for future reference or guide:
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also won't heat if it does not have enough clearance or ventilation
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-7cu-ft-over-the-range-microwave-with-convection-and-slim-fry-in-black-stainless-steel-mc17t8000cg-aa/#support
Please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17T8000CG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695050
Thank you for choosing Samsung. Have a great day.
Joe
Piece of rubbish.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this appliance on the 13th of Nov. It was delivered on the 17th. It stopped working on the 3rd of Dec. Literally 16days after purchase. Called Best buy and apparently they cannot help after 15days. I was referred to the manufacturer, Samsung. Called Samsung and they cannot send out a repair person for another week. I find this absolutely unforgivable after having spent so much money for a microwave oven.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anne,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working after a few days of use. We appreciate your patience in dealing with the situation. Please know that we value your feedback and we will continue working on improving the quality of the products we offer. We do apologize for the inconvenience this has caused you and we would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/MC17T8000CS/AA for the warranty coverage of your Samsung product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144643856.
-Noraina
- Pros mentioned:Wifi
Best microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features ,everything is just perfect. It come with wifi connection so you can program your settings
I would recommend this to a friend Just ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its just ok, very technical and tricky to use. Dont love it for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samscar1,
Thank you very much for your review of our microwave. Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144926019 and it will help our team pull up your information.
Leo
Terrible return experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our product was damaged and we returned it to the store for an exchange to inly be met by a rued customer service rep M^a who went out of her way to tell us how we could help make her job easier for her. She then tried to cancel and recharge us for a gift card and deliveries services on a product that was damaged Long story short we returned the item for a refund and took our business elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello WilliamS,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand how you feel about what happened with the unit.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
Magnetron went out after 18 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this microwave for 18 months, no that it is out of warranty the magnetron went out. $80 to come out and diagnos the problem, and that include remiving it frim the cabinet mount (“be careful though its a heavy microwave,” said the repair scheduler. I have actually never owned a microwave that brike before. When we upgraded, our GE microwave that was 10 year old ,was in perfect working condition. Here I am 18 months into ownerhsip looking at a repair that will cost $300, plus my time disassembling and reassembling. After paying such a ridiculous amount for this “high end” microwave, I couldn’t be more disappointed. DO NOT BUY.
No, I would not recommend this to a friendBestbuy membership and this MW SUCK!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 out of box failures. Problem after problem. Geek squad finally said that I have to go to Samsung for warranty work for 1st year. Why do I have a Bestbuy membership? Waste of money. Highly frustrated and disappointed. Won't renew
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can feel the disappointment you have with this microwave. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147204906), to help our team pull up your information.
Have a great day!
^Rodel
Stay Away From This Microwave!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only owned this microwave for one year and the motherboard fried. The inside of the microwave started smoking and it would not heat anything. I have Total Tech and the Geek Squad agent said that Samsung service suggested a repair which was over $300 for a one year old microwave! Not to mention the $200 I spent on Total Tech… This is terrible we purchased the entire Samsung suite last year and believe me when I say this will be the last time we go with Samsung products because of this.
No, I would not recommend this to a friendDoesn't work as expected, yet we can't get fixed.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave doesn't work as it should. Heats food very slowly and inconsistently. Best Buy has sent out a technician twice and Samsung has sent out a technician once; yet, no one has been able to fix the problem and no one is willing to help us by replacing with a properly functioning microwave. Don't buy a Samsung microwave!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of having a microwave heat food slowly, JeffL. We're here to help.
Below is the user manual link for your model. See page 71 for the suggested actions when the heat is weak or slow.
https://downloadcenter.samsung.com/content/UM/202309/20230914131323571/O_MC17T8000CS_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Don’t buy this Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this microwave. My broke after 3 months. Best Buy came out and attempt to fixed it twice. They could not fixed it. They said we should reach out to Samsung and they are dragging their feet. It’s been a month I am out of a microwave. And I have four kids. After I pay so much money for this microwave I have to be warming everything on my stove top. This is so unfair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy your microwave for years to come, TrishaH. Using the resources listed below, we will assist you in getting it back up and running.
If your microwave has stopped working, here are the links to help you get it back into working order:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Please take note that Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/MC17T8000CG/AA
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145158183) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Avoid this product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was installed yesterday. Tried to use it 2 hours after installation and it would not heat the food. It is being replaced by a Whirlpool product on Monday. I’m not happy with Samsung or Best Buy’s response to the problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144644125.
-Noraina
Broken after 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hopeful this would be a good choice because of all the features but sadly it’s garbage. They don’t send a manual and it’s not user friendly figuring out the different cooking methods. Now it has stopped working after 2 months. Absolutely unacceptable for a $500+ microwave. I selected it to match the Samsung range. I would advise anyone looking for new appliances to stay away from the Samsung microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Lizzy. We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. Also, we want to make sure that we do everything within our power to resolve your concerns! Please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143678280) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no Manuel, go to the website, only ads for more products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We recognize your frustration in locating the microwave user manual, and we’re here to assist you.
Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy on our website. Feel free to get in touch with our Samsung parts team to check for the availability of a physical manual by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148680517) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Will Not Heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the worst microwave I have ever owned. I installed it two days after I purchase. It stopped working about 10 days later and Best Buy has a very limited return time line so I was left with trying to work with Samsung. That is not an experience I would not wish on any friends It stopped keeping correct time and it would no longer heat/cook. Look elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Doug,
We understand that a properly cooked food provides an opportunity to create well-balanced meals.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. The microwave also won't heat if it does not have enough clearance or ventilation.
Here is a link about "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
I also shared this video about "Installing your over-the-range microwave": https://www.youtube.com/watch?v=eueYEAgeDWQ
The below link is the user manual for your model. Turn the page 70 (The oven does
not heat) for reference: https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf
You may also refer to the installation guide for this model. Turn the pages 15-17 for reference: https://downloadcenter.samsung.com/content/EM/202109/20210929171525334/MC17T8000CS_AA_DE68-04129D-01_EN_210325.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145423839), which will help our team pull up your information.
Have a great day.
Melardo