Customer Ratings & Reviews
- Model:
- MC17T8000CS
- SKU:
- 6419340
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the WiFi, convection capabilities, and numerous features of this 1.7 cu. ft. over-the-range microwave. Many appreciate its ease of use, design, and performance, with some highlighting the spacious interior and the slim fry function. However, customers are negative about issues with the door's sturdiness and the fan's performance, including its noise level and tendency to activate unintentionally. Some also found the timer's functionality to be limited.
This summary was generated by AI based on customer reviews.
Bad Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.came with a broken turntable plate have spent weeks trying to get a replacement from Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you leaving us a review, JamesL.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Find another brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was upset that the convection rack does not really give you any room to put anything with more than a few inches of space needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when results and expectations do not meet. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143827057) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung microwave. Not good. Worked 1st day and not after that....waiting for a new one, but getting a new brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Deborah,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17T8000CS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144271575
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use
A Kitchen Game-Changer: Samsung's Microwave with A
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung microwave that doubles as an air fryer, and it has transformed my kitchen experience. This appliance is a marvel of convenience and versatility. The microwave function, as expected from Samsung, is powerful and efficient, heating food evenly and quickly. But the real standout feature is the air frying capability. It's a healthier alternative to traditional frying, and the results are impressive. Foods come out crispy and delicious, rivaling the quality of a dedicated air fryer. The design of the microwave is sleek and modern, fitting beautifully into my kitchen. The interface is intuitive, making it easy to switch between functions without a steep learning curve. Cleaning is a breeze, which is a huge plus. The air fryer basket is non-stick and dishwasher safe, making the after-cooking process as simple as the cooking itself. In summary, Samsung's microwave with air fryer is a fantastic addition to any kitchen. It's a two-in-one appliance that doesn't compromise on quality or functionality. For anyone looking to streamline their kitchen gadgets without losing out on performance, this is a must-have.
I would recommend this to a friend Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is not doing well with their products take caution when purchasing from this company
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Microbad! We are sorry to hear that your microwave is not meeting your expectation. At this time we would like to communicate further. We can be reached via any of the following using ticket number:
1143979989
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Damaged unit not exchanged after 30 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unity was damaged during installation. Seems to be a pretty good microwave.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Daniel,
Thank you for letting us know about what happened to your range during the installation. We apologize for the inconvenience of having a damaged unit, and this experience is not what we expect from our customers.
To help you with this, you can check the warranty information of your range on this link: https://www.samsung.com/us/support/service/warranty/MC17T8000CG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care Support: 1-800-726-7864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144182225
^Rainly
umm.....not so good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started smoking today. Been in "use" probably 6 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Microwave,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black stainless steel
For a faster resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:
1144467252
^Ross
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this one year ago and now the door doesn't close anymore. Not happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We understand that the microwave is very important for quick cooking. Let us assist you in fixing your microwave's door.
Please always ensure that the door seals are clean and that no grime or residue gets on them, since this could prevent the microwave's door from closing properly.
How to clean a Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00062285/
Kindly contact properly qualified service personnel to adjust or repair the oven. Do not attempt to adjust or repair the oven yourself.
Please do not operate the oven if it is damaged. It is particularly important that the oven door close properly and that there is no damage to the door (bent), hinges and latches (broken or loosened), door seals, or sealing surface.
If you require assistance with setting up a service repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145226493) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Don’t buy this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wire shorted and almost started on fire 1 year and 2 months from when I purchased at Best Buy. Can’t be fixed, but two months past warranty. For $600, this is infuriating! Will NEVER buy Samsung again.
No, I would not recommend this to a friend- Pros mentioned:Features, Overall performance
Microwave Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautifull microwave oven . It carries all the features I was looking for plus the looks . The purchasing experience was great . I am very satisfied with ths purchase .
I would recommend this to a friend - Cons mentioned:Door
Great until Samsung Repair Required
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Microwave and Excellent Convection Cooking. Our only disappointment is when the key-lock for the door broke (flimsy plastic on something that opens/closes multiple times and daily) Samsung repair service is not good.
I would recommend this to a friend Custo.er service and geeksquad needs improvement.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am impressed with the product itself but the customer service in trying to get the turntable which was not in the box was horrible. Just received it 2 days ago. The person from geeksquad has NEVER called me back even though i left several messages. Ended up taking care of the problem myself. Will Bestbuy be on my list in the fute. ?????????
I would recommend this to a friend- Pros mentioned:Wifi
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Still learning new recipes. I have made home made lasagne, cookies and more. I can use Alexa to help me control the microwave. Its a fun addition to my smaŕt things.
I would recommend this to a friend - Pros mentioned:Ease of use
Microwave/air fry with style and perfection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this OTR convection oven, slim (air) fryer and microwave. Very easy to use. Installation was a breeze too. As always Best Buy in store reps were very helpful in clarifying my questions and help me with the product. Great Buy!
I would recommend this to a friend - Pros mentioned:Overall performance
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is very good product The truth is that it is working much better than I expected, highly recommended
I would recommend this to a friend - Pros mentioned:Features
Like the easy-close door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good unit with large capacity--pretty sure large enough for a family-sized turkey. Nice features and clean look.
I would recommend this to a friend - Pros mentioned:Wifi
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new microwave. Staff were very helpful at the store
I would recommend this to a friend No Back Light The photo shows the look in dim lt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stars 2-3 mainly because of the cost of this microwave and the expectations because of the cost. If you look at the picture of the controls ... That is how it looks in dim to a dark kitchen - There is NO backlight option or control So, during the day great - BUT at night or dim lighting you need to turn on the lights in the kitchen to see the controls - to work the oven - Lighting has to be direct light or bright light to see controls Something at this price should have a backlight option. The microwave is not the best or the worst at doing the job of cooking. Expect more at this price...
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Well made appliance.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy. Need two people to install. Work well and connect to Samsung stove.
I would recommend this to a friend Samsung Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never a problem Nice finish Good purchase Vent is very strong.
I would recommend this to a friend