Customer Ratings & Reviews
- Model:
- MC17T8000CS
- SKU:
- 6419340
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the WiFi, convection capabilities, and numerous features of this 1.7 cu. ft. over-the-range microwave. Many appreciate its ease of use, design, and performance, with some highlighting the spacious interior and the slim fry function. However, customers are negative about issues with the door's sturdiness and the fan's performance, including its noise level and tendency to activate unintentionally. Some also found the timer's functionality to be limited.
This summary was generated by AI based on customer reviews.
Looks good but wont last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned for 3 years, it has had many problems that the warranty company had to keep fixing. Now, it jusy makes noise but doesnt heat anything. Warranty dept. at Samsung, tells me they will refund my money but wont replace it” because its not advantageous to the company! “I will never buy Samsung again, 3 out of my 4 appliances we purchased at the same time are broken!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
If you need further assistance with the microwave or the refund process. Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146326395) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Door
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Purchase the microwave in July 2021 and just in 3 years latter it’s door does close. Do not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AmauryT, we understand the frustration if your microwave door won't close. Allow us to help.
We recommend always ensuring that the door seals are clean as food particles accumulate, preventing the door from closing correctly.
Please see page 28 under the "Cleaning the door and door seals" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202404/20240418151305961/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147671789) to help our team pull up your information.
Have a great day.
^Camille
Only last 1-2 years, bad workmanship/control panel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. This was a wonderful appliance, until the control panel started to melt. Google Samsung, the control panels go out in about two years and smell like burnt plastic when you cook. I reached out to the company and got nowhere, call disconnected and they were so concerned they never called back. It is a very toxic smell and I’m sure it is harmful to smell for long. No support and of. Purse out of warranty. They’re too expensive to only last two years. Super disappointed in the lack of quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We value your safety. We want to speak to you directly to provide support and see what options we can offer to help you with the melted control panel.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147163953) to help our team pull up your information.
Have a great day.
^Camille
Electric range is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glass top is hard to clean. The eyes don’t heat up and shut off like they should as far as I can tell
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sfox,
We appreciate you giving us a review about the Samsung range. We apologize for the inconvenience of having a problem cleaning the Samsung microwave.
To help you with this, I will provide you with a link that indicates an article to clean the microwave.
Here's a link: https://www.samsung.com/us/support/answer/ANS00062285/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144509786
^Rainly
Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 3 years and completely stopped working. To pay more than double for a microwave and not have it even last 4 years is ridiculous. It almost caught my house on fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how important a reliable microwave is in reheating food and preparing meals. Let's get this back on track.
Here is a guide to help you troubleshoot if your microwave stops working.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148719346) to help our team pull up your information.
Have a great day.
^Camille
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality . Microwave works fine but back stainless peeling and the brand name Samsung STICKER falling off after months . Save your money and buy another brand . Samsung will not help you .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Valerie,
We know that you wanted to maintain the appearance of your Samsung microwave. Let us help.
I have shared some tips on how to clean the exterior of your microwave to prevent cosmetic damage.
https://www.samsung.com/us/support/answer/ANS00062285/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147424488, which will help our team pull up your information.
^Rainly
Not a keeper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to operate. The manual it comes with does not have adequate operating instructions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you writing a review about the microwave.
To help you with this, I have shared the model's user manual link below.
https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf
You can also check the Samsung link below about how to cook on your Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00049159/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145702345, which will help our team pull up your information.
^Rainly
Sucked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work from the start, took 2 weeks to repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand it's essential to have a working microwave to cook your dishes, user991617. Let us help you with your Samsung unit.
If the microwave is not working, I recommend checking the link below for steps that may help fix it.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may also check page 68 of the user manual for other troubleshooting steps to try when the oven does not work.
https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145093111) to help our team pull up your information when you message us.
Thank you!
-Angelica