Customer Ratings & Reviews

So far so good. I have no complaints. I love the design.

I love this microwave! It is easy to use, and connects to the Smart Things application. What more could you ask for?

Great microwave. When I first purchased it I didn’t realize it was a convection oven too. I was a little intimated at first but the directions on how to bake things are very simple. Now I couldn't live without it

Loads of features, and feels high quality. The smart features don't seem that useful, especially if you're using the microwave mode. The other smart features are not very easy to use, the app could definitely be improved to add things like the AutoCook catalog, currently you have to reference the manual if you want to use those predefined times and power levels. It's also a bit disappointing that this microwave does not have Sensor cooking (using humidity in the microwave to more accurately cook food) This is the only microwave samsung has on offer that has the glass touch buttons on the right half of the microwave, they have one other model with the touch buttons but they go across the bottom portion of the microwave and I didn't like that layout. One other thing I don't like are the mode buttons, this microwave can do a lot but it's over simplified in the different mode buttons. I'd rather it just let me pick convection oven on/off, top heat on/off, oven temp, or just plain microwave. It's also odd to me that you can preheat the convection oven but then when you open the door it stops, and you have to turn the heat back on to actually cook. idk something easier to just pick what I want to do instead of trying to decipher the different modes. Also I wish it was more clear what mode the microwave was running in, since it makes me nervous to put metal in the microwave, but it's okay if I'm using convection oven mode. But since the modes are not clear I'm never sure if the microwave might accidently be activated. Also no where in the manual does it say whether or not the racks that it comes with can go into the microwave when it's in microwave mode. It makes it seem like possibly not, since they show the racks being used in convection, and grill modes.

Love it. I am a Samsung appliance person ... all of the major appliance in my kitchen are now Samsung. The craftmanship is great, functional, has wifi features (have not tried yet), has a sleek look.

I'm giving this unit four instead of five stars because it is a little tricky to adjust the power level; the built-in timer is not immediately obvious. There is no dedicated button for power level and the clock button is poorly marked. But otherwise the unit is relatively quiet and cooks efficiently. I haven't tried the convection option.

Unit is ok and dose what it should .i am going on the 3 time for install .first time the guys set the unit 1/2 out of level and took the vent to the out side out teck took parts with him . I had them come back out for a second to fix and the unit is still.out of level . Hopefully 3 time is a charm . I do.not think we will.buy from them agen

Let's be honest, 90% of the use of this will be for things under 90 seconds. For those things this microwave will get the job done. The few times I tried to use the extra features it was clunky and not easy to figure out. In the two and a half years we owned it I haven't tried to thaw out meat, but I have tried to use the "melt butter" option. That can be done with the 30 second button without the headache of trying to figure out what "A-option" to choose from. The oven feature (What oven feature) is absolutely worthless. Never used it, never tried, we have a double oven right next to it so why? The automatic fan option was often useless and didn't help because it turns on randomly when you heat up food. It does NOT turn on when you are cooking food underneath. The microwave stopped heating after 10 months, it was covered so Best Buy sent a tech out and they replaced 3 parts. It started to work again... now a year and a few months later it is out of all warranties and NOT covered under total tech. $125.00 just to diagnose what is wrong, will probably cost another $150-$200 to repair and when it is working again, it will be used by the family to hit the 30 second button until it heats up whatever they are about to eat. NOT WORTH THE PRICE TAG!

So far microwave has been great, still learning the other functions.

Overall the best Microwave I've ever owned. The features are endless. If you're looking for a top of the line high tech microwave, you have to go with this Model From Samsung. It can cook anything from frozen hash browns to steak. Get this!

This microwave I love it because you connect it to wifi and the food is super hot

It is a great product, I gave it 4 stars because the door dented very easily during installation. I only have one arm and when I used my stump to make sure it was seated on the mounting bracket, I made two very noticeable dents.

Bought this off display and it was a great deal. Works much better then our previous microwave and the black stainless is pretty sharp too!

We have been using this microwave/convection oven for a bit now. It is as nice as it seems. The microwave and the touch panel are easy to use. The convection part is a little confusing at first but not all that bad to learn. The convection cooks wonderfully. I prefer it over my regular oven. The Google integration is nice, but it would be nice to see more voice control. App control through smart things app is really nice. And is easier than the oven controls. The install is all templated. Some double-sided sticky tape and anyone can install this. Over all very happy with the purchase! :)

Having the convection option make the unit more functional in addition to the microwave functions Install was a breeze by Best Buy. 30 minutes tops. Removal was excluded but the techs took it away anyway. So do not pay the extra charge to discard the old unit. Give the techs a tip with the savings and make someones day a great DAY.

Works very well and looks beautiful!! I recommend

Now that we have had this installed and working since Christmas 2020 we can review this multi-microwave. We had never had an air fryer before this and hoping it would be a space saver having the three separate options of microwave, air fryer, and convection oven in our small space kitchen. The microwave feature works perfectly. The air fryer has taken a little bit of time to figure out. It is not programmable like others available so if you are trying to make a specific recipe this is not functional. It has pre-programmed timing for french fries and other specific frozen foods like chicken nuggets. As far as the air convection we have not gotten to the point where we have used or experimented with it yet. The programming is a bit difficult at times to figure out especially resetting the clock after a power outage. We must refer to the operating manual to reset it. Overall it does work well however is not flexible as far a functional using the air fryer feature for different recipes.

Got a decent deal on this Samsung convection microwave.

The unit is very sleek and has the convection function that our old unit didn't have. It doesn't have a handle in the front which makes it easier to clean the surface without grease getting trapped in the edges of the handle. The light bulb on the bottom of the unit is also white LED, nice and bright. All in all a good purchase.

It works good for a microwave. We haven't really tried anything else with it. I can't get it to connect to the Smart-things we've tried several times and there was no sticker on it to scan to connect it. Ours also did not come with a turntable (glass tray) we a bought this on September 4th and when we contacted Samsung they were going to send us one in 10-15 days. In October I finally bought a replacement and gave up on Samsung sending us one. The product itself seems good and the delivery of it from BestBuy was good. Probably would have given 5 stars if I didn't have to contact people repeatedly to get a turntable that I ended up having to buy one anyway.