Customer Ratings & Reviews

I’m a single mom of 3! I suffer from A hilarious version of OCD! Thankfully my BF is a contractor. If things are right, I can ask him to fix it lol. My kids like to cook! IKR! Messy! I just remodeled my kitchen and I like it looking brand new lol. My and thinks I’m nuts, too. So so what lol! So he built my kids a kids kitchen from my pantry! He owns this microwave but in the darker color at his house. He brags about how it serves as an oven and microwave! He surprised me when I returned from the cabin trip with my kids over the holiday! I came home and saw a new kitchen. A mini kitchen! This microwave is awesome!!! I actually use it more than my drawer microwave. It’s HUGE INSIDE! Easy to wipe down! I am not sure how the metal and glass and rack function, but my BF said don’t let the metals touch glass or something like that. I think this unit is so new no one has done a Tutorial on it. I made bacon with the broiler and chicken! Kids made cookies and enchiladas! It’s great for small spaces and serves as a multiple cooking system. I could not be more happier! Now I don’t need to use my new oven lol! Easy to use! Clean with no handles giving it a clean sleek look! Large and deep! Kids use an electric induction plug in under it and turn on the vent- very powerful! Love it! I wish it gave option for sounds lol! Most Samsung’s have cute alert sounds. If it does, I haven’t found that button. Super Amazing!

Very sleek and capable microwave. We purchased this microwave with installation, and the install went very well. There are a lot of convection oven and "slim" fry options that are very helpful, along with a nice round baking tray. This microwave heats up drinks and leftovers very well, however it doesn't feature any quick start buttons. We did take one star away because the instructions for the different features are very difficult to find, in paper or online, and also because it picks up fingerprints very easily.

Searching Best Buy online for a Samsung Convection Microwave and found one on sale at Best Buy's local outlet store as a Best Buy inspected marked "condition excellent" open box. The open box Samsung Convection Microwave was fully packaged in the original box and taped shut. I also paid for the Best Buy five year extended warranty plan. When my newly purchased over range Samsung Convection Microwave was installed it did not heat food. Then Best Buy refused to exchange it for same model with a new one at same price, because they didn't have additional same model open boxes Best Buy wanted me to pay the full new unopened box price they had in stock for the same manufacturer model unit. I had immediately registered, once installed, the newly purchased at Best Buy outlet store over range Convection Microwave unit with Samsung. I called Samsung who immediately sent out their service tech at no cost to me. But I had my Best Buy customer service inconvenience time and time taking off work for the in-house Samsung service tech. Samsung's warranty in-house local appliance support repair technician, trained by Samsung, ended up having a simple fix of an unhooked wire inside, apparently not connected during fabrication. I feel Best Buy advertising my Samsung Convection microwave as "excellent condition" for open box was false advertising, since when installed it didn't heat up food. Best Buy did not stand behind their sale but Samsung stood behind their convection microwave product and it now works very well. I highly recommend buying Samsung appliance products because Samsung stands behind their appliance products! I gave product quality the 4 stars, since Samsung's factory did not catch the unhooked heating element wire inside the appliance before shipping it to Best Buy. In follow up to my Samsung Convection Microwave appliance purchased at the local Best Buy outlet store, I will be very cautious in the future about trusting Best Buy's open box advertised "condition excellent" kitchen appliances. My new installed over range Samsung Convection Microwave, purchased open box, did not heat food but was advertised through Best Buy on line and in their Best Buy outlet store as open box "condition excellent". When I went to the Best Buy outlet store, the box with my Samsung Convection Microwave marked "condition excellent" was sealed with Inspected by Best Buy tape on the original box, see photo attached, so I purchased it.

Couple of things… It’s a monster, much bigger than our previous OTR microwave. So if you’re installing next to a wall or pantry cabinet the door may NOT fully swing open. Don’t panic, there’s a solution. We purchased this in-stock accessory from IKEA (NYTTIG 30” backfiller piece for microwave) It was a Godsend: IKEA part #105.365.05 (NYTTIG) for $28.95 and now all’s well. Hope this helps. Take time to scan the QR code (tiny sticker on the glass door) so you can register your warranty and download the user guide, manual, etc. “Slim Fry” means Air Fry. A 9x13” casserole dish will fit. A 12” pizza stone will fit. A 12-14 lb turkey will fit. This is a true multi-tasker and will perform many useful functions for you, convection bake, speed bake, and air fry, being the best of them, in my opinion. It’s truly a workhorse! RECOMMENDED!

Just love our new Samsung Microwave. With the purchase of the Samsung SmartThings range we have been able to sync the two together via the app. When we turn on the range the the microwave fan comes on automatically. The microwave is also a convection oven if needed with many settings I have not even learned how to use yet. It is also very large inside. We are definitely going to enjoy this for many years to come.

It's been only a week since we have had this and we already like this . We replaced a 1 year old Frigidaire Professional series that came with the house . While the Frigidaire had more power and space, we still think this is good ( no handle which means one less point of failure ) . Love the black insides , but it is quite hard to see what is coking inside due to the dim light. Yet to try all the functions , but we definitely want to try the slim fry....most of what we tried has been spot on with no issues ... we felt the cooking time is slightly on the higher side. For anyone looking for a convection style oven with all possibilities and not having to pay close to a grand , this is a great option and it looks very cool and fits our kitchen well. Also has the Apps and everything else to control your machine . Next up .. replace the Frigidaire gas range with a matching Samsung range that will work in tandem with the oven.

Bought this to free up space on counters works great easily vents to where you need, microwave, slim fry, bake roast it’s amazing like have another oven

Works great, I was able to get rid of the air fryer and toaster to free up my limited counter space. I also works with Samsung Smart Things.

I drove over an hour away to a Best Buy that advertise this microwave as an open box in excellent condition. When I picked up the package, it was not in the original packaging, which really didn’t concern me because it was such a good deal. However, whenever I got home and cut open the bubble wrap that it was wrapped in, I noticed that there was a large dent in the front of the microwave, and it was missing all of the hardware. According to the Best Buy website, this is not what excellent condition means, so buyer beware. When I called did the online chat support and talked to an agent, they said I should have to return it at the managers discretion, and that they couldn’t do anything further for me. Do not buy open box items! 

Warms food fast and lights underneath are nice. Fans work good also for ventilation. Easy to clean as well. Ran into a issue with installation but was corrected quickly. Don't hesitate, worth the money.

We have mixed feelings: It is a truly GREAT convection oven, but sucks as a microwave oven. So, we recently converted (In progress) it to a wall oven. We mostly use the microwave function and bake/air fry once or twice a week. I checked al the setting and it is running nominally - very annoying having a cup of liquid spinning for 2 minutes to get warm. It really, really, really sucks at warming food, but is ok at zapping potatoes - 5 to 7 minutes per big potato. Yet, did I mention it is an awesome energy efficient convection oven? It bakes bread, cakes and air-fries chicken like no other while sipping electrons. HINT: Bakes and Air-fries at its best when baking pan can spin and is elevated allowing for airflow under the baking pan. We did not, nor have the inclination to set the Wi-Fi thingy. What da'heck one needs that for?

Excellent microwave, works excellent, pretty good at my kitchen definitely love it

This is en excellent choice. We love it. Works great, it’s big, and looks good. Very modern without the handle, looks super sleek with our other new Samsung appliances.

This is a great microwave. It has so many wonderful features.

The microwave was better than I expected. I am very pleased with the item.

Loads of functionality and features. Wifi connectivity with the smart things app. Great styling and ease of use. I love this microwave.

Sleek and has quite a lot of features. I haven’t had an opportunity to try all, but great options add ons.

Love it. I put it in our RV and use it just like an oven. Works great!

I love it!!! The item went on sale over labor day (less than 2 weeks after I purchased) and I received a refund of the difference! I don't know how to use all of the features yet but I can't wait to learn. I'm so happy!

This Samsung is a super-nice unit. So many great features, and is beautiful in the kitchen. Totaltech did a great job with installation & hauled off our old one.