Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Broken product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came broken, had to return for different option
No, I would not recommend this to a friendThe worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst order Ive made! Microwave seems like it’s great but the customer service, treatment, lack of ownership was terrible. Took me 3mos to receive my order due to Mistake on the company.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died within 14 months of having it. I’m beginning not to care for Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gillyk,
We want to know more about what occurs with the microwave and wish to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Defrctive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within one month pieces of the inside lining statrd to peel ohh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VirginiaS,
Hearing what you went through with your microwave is not the experience we want you to have. We're here to help you.
We would love to speak to you directly to get more details and to provide support we can lay out for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146930630) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Short Lived
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 20 days. 5 days too long to return it to Best Buy. Now dealing with Samsung, and they are hard to understand because they do not speak clear English.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing problems with your Samsung Microwave not working and know this is not ideal timing. I would like to offer some assistance to ensure your unit is operating properly. Please reach out us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592499. We welcome you to our Samsung family. ^Brad
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work but the service was excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendDoor issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I got it installed i had an issue with the door, which makes the microwave turn on by itself. Currently I am unplugging it when not in use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DaveD, we are sorry to hear that your microwave is not working as designed. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980196) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Don’t get it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is broken, it starts microwaving on its own randomly. Do not recommend it. If I could give zero starts I would
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Elch,
I see you are having some concerns with your Samsung Microwave running by itself and completely understand how frustrating this can be. I have some helpful information that can resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143322133. We thank you for being a part of our Samsung family. ^Brad
I had bad luck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one came broke second one broke after a month third came damaged
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has power issues. Keeps running. Does not work well. Don't buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
The best cooking experience is what we want our customers to have. Let's go ahead and check the possible solution for this.
We do not recommend using an extension cord with this appliance. If the power-supply cord is too short, have a qualified electrician or serviceman install an outlet near the appliance.
Please check this link to your user manual for details. Turn to page 4.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
If your microwave is not turning on, or if it is turning off by itself, it could have overheated. Please check these links for details.
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
If the microwave has power, but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required. Please check this link for details.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145447996) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Appearance
Defective unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the microwave I picked up was defective. Once plugged in it started but never stopped running. It took my time to install, measure, etc and ended up in mounting because it didn’t work. The black SS looked amazing though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DamianZ,
We understand that a newly purchased unit should work.
We recommend installing this appliance by a qualified technician or service company to avoid any electric shock, fire, an explosion, problems with the product, or injury.
Here is a link to "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145267413), which will help our team pull up your information.
Have a great day.
Melardo
Ventless intake
|Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im has zero suction…yes I installed the microwave correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stone,
We understand how you feel about your microwave. We will do our best to help you.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146606828), to help our team pull up your information.
Have a great day!
^Rodel
Microwave over the range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered a white over the range microwave and instead received a stainless steel product. 3 phone calls and still no correct order. Need anything else said?
No, I would not recommend this to a friendCan’t see time panel. Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. The time panel does not light up. I can’t see it all at night. Ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review, JustinZ. It will help us improve the quality of the product we sell.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Not happy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave stopped working within 2 years. That is unacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience of your microwave that stopped working.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144999266), which will help our team pull up your information.
Have a great day.
Melardo
Exhaust fan did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exhaust fan did not work. Second Samsung microwave same problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to learn more about what transpires with the exhaust fan on your Samsung microwave. We'll gladly look into this for you!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Microwave did not work out of box
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave did not work straight out of the box. Best Buy refused to replace it. I will never buy from Best Buy again.
No, I would not recommend this to a friendBuy something better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has no basic features. The salesman said they were all the same and gave no guidance.
No, I would not recommend this to a friendDid not work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item did not work. After setup the microwave was not able to heat food up,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jill,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help with your concern with the microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number:1144664944
Leo
fits over oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits well over oven and heats evenly and quickly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bobk,
Welcome to the Samsung family, and you made a great choice.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145282992), which will help our team pull up your information.
Have a great day.
Melardo