Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Mr.anthony c
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great nice microwave features are good &convenient
I would recommend this to a friendBad Samsung Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to replace this microwave twice in 3 years due to the handle popping off! The first time I had the Geek Squad and they replaced it for free but couldn’t afford to keep up a 200 dollar membership for what ifs! This second time, the 1 year warranty had expired. Now I have to pop the microwave open with a butter knife to use it! Don’t get me started on the Samsung refrigerator, I can’t even have the water dispenser on because it will drip randomly and leave puddles on my floor from Day 1! However, when I bought in 2021 there were limited appliances in my area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gabrielle,
We understand how you feel regarding this microwave. We are here to assist you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149376300), to help our team pull up your information.
Have a great day!
^Rodel
Love my new microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best microwave I've ever used. Should have replaced the old one along time ago
I would recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Samsung microwave. It’s door closes quietly and all of it’s operations are quieter than the 10- year-old model I replaced.
I would recommend this to a friendMoney well spent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like , Works well Looks Good very happy so far , Strong exhaust , and light
I would recommend this to a friendBroken Door Latch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this microwave for just over a year and the latch the spring attaches to broke. Not the $14 replaceable latch, had to replace the entire door for $170 because the spring was attached to a piece of plastic in the door
No, I would not recommend this to a friendIn a fix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microvave quit working after four years and chaanging the fuse did not fix the problem.
I would recommend this to a friendBrand response from Samsung
Posted .KwadwoA, we understand the importance of a working microwave. Let's get this back on track.
Below is a link to help you diagnose if your microwave stopped working.
Samsung microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147642892) to help our team pull up your information.
Have a great day.
^Camille
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very helpful associate during pick up
I would recommend this to a friendLoud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Samsung microwave as a replacement for our old one. Overall it does everything you would expect a microwave to do. The only issue we have with it, is to very loud. Our old one was much quieter.
No, I would not recommend this to a friendJust what i was looking for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price with a name you can't go wrong with. Some of the best deals around.
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, its the second i buy, love it , i recomend
I would recommend this to a friendOpen box item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Works perfect! Curbside pick up was fast and easy
I would recommend this to a friendGood choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Size is perfect for space. Simple to use.
I would recommend this to a friendNICE MICROWAVE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should and looks nice. As others have said, the keypad should be illuminated.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there alice, congratulations on your new Samsung Microwave. I appreciate the feedback on the unit and will send it over to our design team to improve future products. Thank you for choosing Samsung in your home. ^Brad
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific for all I need or want to do ! I am glad also to have found a white Microwave.
I would recommend this to a friendSamsung Microwave oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung over the range Microwave is very convenient and easy to use.
I would recommend this to a friend- Cons mentioned:Door
Door breaks easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke within one year. I fixed the latch a couple times but it didn’t even last two years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with the broken door of your microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149061013) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not working properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly. Can’t get anyone on the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joe D,
We understand how frustrating it can feel when your microwave is not performing as expected, and you have not been able to reach someone by phone. We would love to communicate with you directly to gather more information about your experience and determine the steps that can be taken to assist with your microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1152057388 to help our team pull up your information.
Leo
Just stopped heating one day…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in Spring 2022 and it has already stopped working. No warning, no misuse, just stopped heating unexpectedly one day in January 2025.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.
The link below will help you in addressing the heating issue of the microwave. Learn more by checking the hyperlinks.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance with the microwave, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148345497) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In different because it’s now acting up and I’ve only had it for three years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shels,
Thank you for your review.
We would love to speak with you about your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146578931 to help our team pull up your information when you message us.
Have a great day.
^Aloe