Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
DON’T BUY THIS ONE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave didn’t even last 3 years. And with the cost to repair it, we had to buy a new one. Looks nice but not worth the money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndreaB,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, nothing special like most products from this manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your insights on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 25 months. Unable to close the door, light use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I wish you didn't have to experience this with your microwave. Allow us to further assist you with this, DarenS.
We would love to speak to you directly to gather more information about your microwave and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146471051, to help our team pull up your information.
Have a great day!
^Chrystel
Does not last more than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 2 years back ...started to see smoke this morning and now it does not work !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Suds,
Thank you for bringing this to our attention. We appreciate you letting us know that you started seeing smoke on your Samsung microwave, and now it does not work. We apologize for the inconvenience this might have caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the guide that you can check to fix the issue when there's smoke from the Samsung oven.
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
I've also included a link to the helpful guide that you may check if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144318473
-Angelica
Broken when bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was bought used and when opened it does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us about the status of your Samsung microwave when you bought it.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica