Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and easy installation overall very good quality
I would recommend this to a friend - Pros mentioned:Performance
Love this microwave!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is so quiet and the functions perform perfectly!
I would recommend this to a friend Samsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great except we’ve noticed a few quirks compared to old version. When using the add 30 sec feature it doesn’t automatically start. Also haven’t been able to use the timer function and heat something in the microwave itself. These were all functions on our old version that we could do. Otherwise a great microwave!!
I would recommend this to a friendHappy Mom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfect for my kids to just pop food in microwave for a snack till i get home .style is nice and works great highly recommend.
I would recommend this to a friendBlack stainless microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave. I like not having the metal tray. Spacious. It does show fingerprints. Use microfiber cloth, other clothes are too abrasive for the finish on it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, Sharen. We greatly appreciate your review! ^Ty
Microwave Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an excellent product however the microwave light is not that bright and the buttons at night are not lighting up. Please help me to understand this. Thank you.
I would recommend this to a friend- Pros mentioned:Ease of use
Love the look
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of this microwave. It's so simple to use.
I would recommend this to a friend - Pros mentioned:Ease of use
Nice microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and works perfectly. Cooks and keeps time.
I would recommend this to a friend Hello
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last microwave only lasted 19 months, so this samsung purchased from you is still working, so I guess that is a positive!
I would recommend this to a friendSamsung products don't last.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this same model 2 years ago, and it stopped working. Samsung doesn't believe in their own products as evidence by a one year warranty. Only reason I bought this same model is because the space is already set up and that made it easy to install, and all my other appliances are Samsung. The last Microwave I had lasted 15 years and was still working when I took it out. When I replace my appliance it won't be Samsung. Before you buy call a few companies that services appliances and you will find many of them won't work on Samsung products. The one's that do charge so much you are better buying a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how convenient it is to have a microwave. Let us get the microwave back on track.
Here is a link to help you make the microwave work. Please follow the steps and click the hyperlinks for further assistance.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146543272 to help our team pull up your information.
Have a great day.
^Aloe
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better, My 20 year old microwave had more features than this one I would have kept it but it was in white. The advantage to this one is that it uses less time and he eats food fast.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect fit, color is amazing product and I would recommend this to everyone looking to get a new device. amazing sales staff
I would recommend this to a friendGreat performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect combination and the perfect brand. Happy with the product
I would recommend this to a friend2 years and Door Key broke:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the microwave looks. We bought this along with the range, dishwasher and fridge. The only problem is that i purchased the microwave in late 2020 and the door key just broke a few days ago. I had to unplug it because the door does not shut all the way now and microwave won't work. I'm not sure this is covered under warranty or if i even have warranty to use:(
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to know that you love the exterior of the microwave, EdyH. Please keep in mind that only properly qualified service personnel should adjust or repair the oven.
Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If your microwave is not working or has stopped working, here are the links to help you get it back into working order:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Take particular care when cleaning the door seals to ensure that no particles accumulate and prevent the door from closing correctly. Please visit these links to learn how to properly clean your microwave:
https://www.youtube.com/watch?v=hCsRi0XC_zQ
https://www.samsung.com/us/support/answer/ANS00062285/
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145152606) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Cons mentioned:Noise level
Very Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the LOUD Fan and Poor lighting. Microwave operation is ok. I upgraded to a better model Samsung.
No, I would not recommend this to a friend Samsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted. The delivery and installation guys were fantastic.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a good all around microwave. Like the black stainless steel
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installation of the second unit still not very satisfied with the quality of the unit. Wanted to get the next model up and was told that it would not be available to Late March or April. What was I to do with my old microwave gone and a big open space over the stove with holes covered with tape. Really unhappy with the entire microwave issue. Guess I am stuck with the unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Greg! We would love the opportunity to help you have the best experience possible with this microwave. If you have any questions or concerns you'd like assistance with, please feel free to reference ticket number
1142773356, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this for a while until it fried up. Recently got another Samsung though
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review of your experience with the microwave, Spikes.
Should you need further support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love new microwave. One thing I would change is a lighted face around menu. At night I have to turn on alight to see numbers.
I would recommend this to a friend