Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Availability was great, and microwave looks great.
I would recommend this to a friendGreat love my microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! Love the color. Stainless steel black
I would recommend this to a friendDon't like the venting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great, but the vent blows up in front of my cabinet which I don't like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaycee.
We apologize that your experience with the 1.7 Cu. Ft. Over-the-Range Microwav was less than ideal with the vents blowing to your cabinet. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Here are the types and intallation link of Air ducts or exhaust vents you might like to look into to prevent the microwave from blowing into your cabinets.
1. Outside Top Exhaust (Vertical Duct)
2. Recirulating (Non-Vented Ductless)
3. Outside Back Exhaust (Horizontal Duct)
Exhaust / Ducts https://downloadcenter.samsung.com/content/EM/202109/20210929171818865/ME4000R_ME17R7021EB_AA_DE68-04584A-01_EN_210325.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661243
Have a great day.
^Charles
Do not recommend this item
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop light went out despite replacing bulb and socket. The cost to repair from geek squad was the amount I paid for it. It's only 1.5 years old. What a scam! Do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErikaP, we understand your frustration if you have already replaced the bulb and socket of the cooktop light, and it is still not working. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148867342) to help our team pull up your information.
Have a great day.
^Camille
Disappointed. Came with small slits, like little
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to exchanged it. Best buy offered 50dlls to keep it. I couldn't believe it. I absolutely don't want to pay for a damaged appliance
No, I would not recommend this to a friendmicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchasing the same microwave did not use a year but warranty was up on it
I would recommend this to a friendBrand response from Samsung
Posted .Hi badproduct,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144243430
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good product. Wish it could be fingerprint resista
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the microwave, but its terrible to clean it. It gets dirty easily and is not fingerprint resistant.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, lucho, for sharing your thoughts on this microwave. ^Jecca
Low Quality Microwave and horrific Samsung Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another disappointing Samsung kitchen appliance. This microwave can not even manage a "Kitchen Timer" counting down, while something is still cooking in the microwave. It is only one or the other. Would have given three stars, but my experience with Samsung "support" was laughable. Will never purchase any other Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142721965. We thank you for being a part of the Samsung family. ^Brad
Will catch on fire
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work well until it didn't. the spinner part quite spinning, melted and started to catch on fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DarrinF, your safety is important to us. We want to speak with you directly to provide support for your microwave and explore available options.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147137827) to help our team pull up your information.
Have a great day.
^Camille
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t expect for it to be so big. When you open door you have to use force.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JulietaG,
We appreciate the review about the microwave's size and its performance.
Below are the product dimensions (W x H x D) for reference.
29 7/8” x 17 1/6” x 16 1/2”
For further assistance with the door, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147307735) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung 1.7 cf Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't want to downgrade my rating too .uch for something that is superficial but the buttons on the microwave could be more visible and easier to push. Other that's that it looks and cooks great.
I would recommend this to a friend- Pros mentioned:Ease of use
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it’s supposed to do and easy to operate
I would recommend this to a friend Not that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only problem is it doesn’t get food hot as quick as it should.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. Glad to hear that you are enjoying your product. Thank you for choosing Samsung and being a part in our growing family. ^Brad
Spend the extra for a higher end Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave worked for 5 days and failed. Best Buy was great about getting my money back and actually picking it up. I returned it and bought the more expensive Samsung and it’s been amazing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate you being satisfied with our immediate resolution to your concern with your new microwave. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with returning their item and refunding their money.
Have a great day.
-John
- Cons mentioned:Door
Not a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not happy with this microwave. I like the way it looks but it is not safe. Everytime we shut the door, it turns on and starts to run. If we pull down a pinch on the handle, it stops.
No, I would not recommend this to a friend - Cons mentioned:Timer
Would not Recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are not very easy to press and are not always responsive. You also cannot set a timer and then use the microwave at the same time. Fingerprints show like crazy. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kendall. We're sorry to hear that this microwave isn't working properly for you, here's a link that will help! (https://bit.ly/2ZvjlSf) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143733740) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Fire Hazard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is not good. It caught fire!!! We are lucky our house didn’t burn down!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeffrey, we understand how concerning it is when the microwave catches on fire. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148928913) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Button quality
Not so good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First delivery it was damaged. Second delivery, buttons did not work. Returned and upgraded to a better model. I also did not like that I could not use the toner and microwave at the same time.
No, I would not recommend this to a friend Poor Door
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed May 5 2021. July of 2022, the latch on the door breaks. Thirteen months of use and now I have to repair or replace it. The door alone (can't fix the latch...have to replace the entire door) will cost $149...not to mention tax and other charges. It is a shame that a Samsung product barely lasted beyond the warranty period. Not very pleased with Total Tech helping me with this either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oldman.
Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel door and door latch. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with getting a replacement door and door latch, it would be best to get in touch with our Samsung Parts Team at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
I suggest you check this link for further assistance.
http://www.samsungparts.com/CustomerService.aspx
In case of repairs are needed, please take note of your warranty coverage for the microwave.
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144764803
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Never installed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am utterly disappointed. I purchased this back in May, had it installed incorrectly in June and since then multiple installers have come out and stated they don't have the tool to fix it. I've several Best buy numbers to remedy the situation and nothing gets done. It is now July and My kitchen is still not functional. I'm also missing a microwave and the new garbage disposal is leaking every where.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some link to help you with the intallation
Installing Your Microwave on page 2
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/pdf/ME17R7021ES_V4.pdf
IMPORTANT SAFETY INSTRUCTIONS on page 2-6
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
You can also get in touch with our BestBuy Customer Service department at (888) 237-8289 available 24 hours a day for the install team follow up.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686844
Have a great day.
^Charles