Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
not a relaible microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microwave was great but unfortunately it stopped working
No, I would not recommend this to a friendNope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s making awful noises and doesn’t seem to work well
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristineS, we understand that dealing with a noisy microwave can be disappointing. Let us help.
Here is a link with information about microwave sounds and the reasons they occur. Browse the guide and select a sound that resembles what your microwave produces. If prompted by an embedded word, select it.
Samsung microwave is making unusual noises https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148927820) to help our team pull up your information.
Have a great day.
^Camille
Damaged upon opening box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We believe the microwave would have been great, except it came to us damaged and does not work. Unfortunately, the return window was only 2 weeks after purchasing and we hadn't opened the box yet. Would love to have the option to write a real review, but we are unable to due to the damage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Samsung microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased entire kitchen suite... Digital display on microwave shows numbers but stopped counting but is still running... meaning microwave NEVER reaches zero to turn off! Had I not been paying attention it could lead to fire! Calls to store say u usually high volume and to try again later (for over a month!) and even emails unanswered by BestBuy. Store is hours drive from home, making it impossible to resolve virtually.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142761307. We thank you for being a part of the Samsung family. ^Brad
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken, bought in June 2021. Have to check if its still under warranty but i doubt it. Exhaust is horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for informing us about this, BenT. When a microwave has been in use for a long time and overheats, just give it 30 minutes to cool off and then try to use it again.
For more details, please click on these links to check the light, the outlet, and the power cord if it is still not working:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Please take note that Samsung warrants your microwave against manufacturing defects in materials or workmanship for a limited warranty period beginning from the original date of purchase of:
1. One (1) year parts and labor warranty
2. Magnetron Part Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145108707) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product no problems so far, the last unit had a problem and had to be replaced after 2 years
I would recommend this to a friendJunk Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought microwave July 22; worked great until Oct 23 after warranty expired; now it is junk. If the door is closed, it runs randomly with no power. You have to mess with it every time to try to heat. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JackieJ,
We can feel the frustration you have with the microwave. We are here to assist you in every way possible.
We recommend checking the resources below for steps to take when the microwave stops working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146691751), and it will help our team pull up your information.
^Rodel
Microwave peeling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only one year the finish is peeling off of this microwave..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Catsmemory,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are saddened to hear that your microwave is peeling off after one year of use. We do apologize for the inconvenience this has caused you.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA for the warranty of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144556222.
-Noraina
Experience was horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a NEW microwave and they shipped us an open box. It was filthy dirty. We did not accept and they could not order us another b/c they were out of stock in the warehouse. We bought elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with this transaction.
Have a great day.
-John
Keep shopping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for the first 29 days we owned it. Now, when you shut the door, the microwave turns on all by itself and you can’t turn it off. After googling, seems this is a fairly common issue with this microwave. We’ve unplugged it & submitted a service request to Samsung...appointment time in 1 week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I am glad to see that you are headed in the right direction for a speedy repair from one of our Certified Samsung Technicians. We welcome you to our family and thank you for choosing Samsung for your newest addition to your kitchen. ^Brad
Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great. I installed this myself to replace an older one. had to redrill holes but it went smoothly. A little lighter than the old one.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's not many features and the numbers on the face don't light up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there ! We are sorry to hear that this unit is not meeting your expectations. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513) using ticket number: 1143965071
Thank you for choosing Samsung. ^Nic
Decent-ish
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turntable motor went out within 2 months and of course warranty wouldn't cover it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 2 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142809234 We thank you for being a part of our growing Samsung family. ^Brad
Samsumg Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my Samsung microwave i live the color and it work very good . I have connected with my phone
I would recommend this to a friendNothing special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not fingerprint resistant at all. Nothing special about this.
No, I would not recommend this to a friendSamsung product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought all SAMSUNG for our house abs had fridge go out less than 6 months and they didn’t wanna fix it. HIGHLY don’t recommend anything Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sannahshultz,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Black stainless steel
For a faster resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:
1144467323
^Ross
The worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst order Ive made! Microwave seems like it’s great but the customer service, treatment, lack of ownership was terrible. Took me 3mos to receive my order due to Mistake on the company.
No, I would not recommend this to a friend- Pros mentioned:Appearance
Defective unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the microwave I picked up was defective. Once plugged in it started but never stopped running. It took my time to install, measure, etc and ended up in mounting because it didn’t work. The black SS looked amazing though.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DamianZ,
We understand that a newly purchased unit should work.
We recommend installing this appliance by a qualified technician or service company to avoid any electric shock, fire, an explosion, problems with the product, or injury.
Here is a link to "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145267413), which will help our team pull up your information.
Have a great day.
Melardo
Not happy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave stopped working within 2 years. That is unacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience of your microwave that stopped working.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144999266), which will help our team pull up your information.
Have a great day.
Melardo
Exhaust fan did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exhaust fan did not work. Second Samsung microwave same problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to learn more about what transpires with the exhaust fan on your Samsung microwave. We'll gladly look into this for you!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica