Customer Ratings & Reviews

Buyer beware. If you have a warranty issue, Samsung has the worst warranty policies and customer service. I bought this microwave for my elderly mother. After about 6 months it caught on fire while in use and she immediately turned it off. I called Samsung and they sent Service Quick for the warranty repair. They determined the microwave was 'arcing' without anything in it and defective. I then asked Samsung to replace the unit. They advised that could take at least 20 business days and when they did deliver the replacement microwave, they wouldn't install it our haul away the old unit. I would need to pay for someone to install and haul away. Even though they acknowledged the unit was defective. After that they would only reimburse for a portion of the installation and haul away cost. This was a $215 microwave with a million dollar headache caused by Samsung's defective product and terrible customer experience. Their whole warranty process is designed to fatigue you down to giving up, which I ultimately did. I will never buy another Samsung product again as result of this experience. Their customer service and warranty policy is not customer friendly, to say the very least.

This microwave is quiet and looks modern. Our Maytag went out and we went with this Samsung. The technicians here in Santa Fe, NM were excellent! They were professional, quick and worked hard at installing this new microwave about our stove. The brackets were different so they had to install new bracketing. They were so good! Thank you for picking up our old microwave, and all that hard work at installing.

Am enjoying my microwave very much. Delivery and installation was great, on time pleasant people to work with. Thanks

The unit performs well and looks good. When its on sale, its an even better buy.

Great and easy to use Looks good and works very well Great value for money !

Not really quite but it’s large maybe they should change light to Led for more brightness

Microwave has great looks in my kitchen and performs excellent.

Replaced the same one we had for thirteen years. Looking forward to this one doing the same.

Very easy to install and Durable Add a very good price

This microwave looks great and works perfectly. The only issue I have, is the trim around it. So you have the stainless and then a black film framing the glass. This is ok for most, but for short people - you can’t see inside. Ha ha. I am too short and have to stand on my tip toes or use a stool to see the food on the turn table.

Works like it should. No bells and whistles but perfect for the price.

Its a standard microwave. Nothing special. Just a solid citizen.

Great product and works well. We had no problem installing it ourselves. We would highly recommend it.

Love this microwave! It works great and looks beautiful in my kitchen with my other black stainless Samsung appliances.

Sometimes abit hard to read the keypad settings compared to the previous Samsung Microwave. This one has a black background Keypad where the previous one had a white background with black lettering. Having older eyes probably has abit to do with it also though. It's great other than that.

So many options to cook different foods. Easy-to-read display panel and easy to clean and great looking in the kitchen.

So in love with this microwave! Super user friendly and love the color of it. So easy to keep clean

This is a replacement of our older one and it is so much better. Easy to install and use.. A+++++++++

this microwave fits our needs in kitchen has everything needed and we are very happy with

Attractive design. Works fine. It’s functional and basic. Purchased to replace a more bells-and-whistles model we had previously. I miss all the functionality of the other model but this works for the basics.