Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Broken Handle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed the microwave only to realize the bottom part of the handle was broken upon arrival. I've read numerous reviews on this particular unit and similar ones across the Samsung OTR line and this seems to be a known issue. Unfortunately, the way my kitchen layout is, I can't deviate from the dimensions as anything will either not fit or require extensive trimming of my kitchen backsplash. The unit was exchanged for another; hopefully I don't run into the same problem, though my expectations aren't very high.
No, I would not recommend this to a friendSamsung 4 Life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has been amazing, we have everything Samsung and will remain loyal to the end!
I would recommend this to a friendWorkaholic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So nice that I purchased it twice. Works great. My first one stopped working after five years so I purchased another because I like this microwave. Very strong as it gets A LOT OF USE in my home.
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display is almost impossible to read without full lighting overhead. Annoying early in the morning.
I would recommend this to a friendGood microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace my Samsung microwave that stopped heating. Was able to use the old mounting hardware - slipped right into place. A little bit louder than the old one, but works great!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SlapTheCat, I want to congratulate you on your choice of your Samsung Microwave in your home. We are honored and appreciate you sharing why this machine fits your needs. Welcome to our Samsung family. ^Brad
Great appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love buying open box it saves you money and you can always buy a the geek squad protection for a peace of mind feeling
I would recommend this to a friend- Pros mentioned:Performance
Perfect microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is great, it definitely does the job!
I would recommend this to a friend - Cons mentioned:Door
Bad Product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad Product. Right after my product complete 1 year, the door latch got broken. I had to buy and return more than 2 of this model and when I found one, we had this issue with the door not getting locked when closed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are saddened by the state of your microwave door, WeltonG. We want to discuss this experience further with you and determine the steps that can be taken to assist with your Samsung microwave.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150093460, to help our team locate your information when you message us.
Have a great day.
-John
Simple microwave, no problems to report
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is fine, nothing fancy. I am sad it doesn't have automatic quick start features ( 1min, 2min, etc) and I don't like that it beeps when you leave something in it, but it matches my new kitchen well.
No, I would not recommend this to a friendSamsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great microwave. The interior is large. It's strong, cooks food evenly due to the inside turn table. Was easy for a handyman to replace the old one. Stainless is very compatible with my range and refridgerator.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Samsung microwave was delivered on time and installed professionally and efficiently. It has a modern look with black and silver trim. Has multiple features for popcorn, potato, pizza, veggies, auto defrost, soft melt and reheat. You can vary the power levels to adjust cooking methods.
I would recommend this to a friendPerfect above the stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I completely love this microwave. It looks great! It fits perfectly and does its job well. The fan doesn't do much because it's not vented out, but the light has a low and high setting that shines down on the stovetop, so that's nice.
I would recommend this to a friendGross craftsmanship
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The housing of this microwave looked as though it was built by a toddler, dented corners, poor metal bends, and clearly "jammed" together in spots. We didn't return it because it isn't visibile upon installation, but seriously disappointed in the workman ship and that this actually made it past quality. There was no physical damage to the box or packaging, so we knew it went into the box in this condition.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144569509.
-Noraina
Samsung microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is in love with this microwave very sleek and modern.
I would recommend this to a friendExcellent choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent option to my new kitchen design Very space and easy to use
I would recommend this to a friendBest one
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, plenty of room and easy to install. Love it
I would recommend this to a friend- Cons mentioned:Control panel
Whereare the control buttons?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK, but the panel with the control buttons are hard to read because they are all black. Design trumped function.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi carl3989,
Thank you for your review. We are glad that the microwave works for you as intended though we are disheartened because of the difficulty with the control panel of the microwave.
I agree with you that it will be easier to see the button of the control panel if it had back lighting. I will be sure to pass on what you have mentioned here to our product team for current and future product development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144913346 and it will help our team pull up your information.
Leo
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is of good quality and the good thing is that it heats the food very quickly and is quite large.
I would recommend this to a friendMicrowave oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my clothes are easy to install and so far we've had great luck with that no problems easy to cook heats up nicely.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is a very good looking for the price and does a great job heating up and cooking the different foods I put inside of it
I would recommend this to a friend