Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Great replacement for range hood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my mother, who still had a counter-top microwave and a range hood that stuck out too far. It’s been wonderful for her. She loves it. It gets basic use - heating things up and defrosting.
I would recommend this to a friendSamsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, had it for a month no issues. Last Samsung microwave lasted a good 5 years
I would recommend this to a friendSamsung Microwave - An easy to use appliance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung microwave is easy to use. The side panel has numbers and words that are understandable for its operation. Just as important, the appliance was easy to install. All of the instructions from installation to product use were good.
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great purchase. Easy to install and easy tp use
I would recommend this to a friendNice value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking, door opens and closes easily, operates quietly, subtracted a star due to it only having one light on bottom
I would recommend this to a friend- Cons mentioned:Door
Bad Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door latches broken. A hook that holds the latches spring inside the door is made out of plastic broke. Purchased 15 months ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RubisP, we know how disappointed you are with your microwave's door latch, as the plastic that holds the spring was broken. We are here to help you.
To check the availability and compatibility of the needed part for your microwave, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150532710) to help our team pull up your information.
Have a great day.
^Camille
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome over the stove microwave. Grewt buy. Excellent
I would recommend this to a friendLove the microwave and great insulation ++++
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave! Great features. Delivered and installed promptly. Great installation. Professional and concerned with the quality of the installation.
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In house sales representatives were very helpful in finding a microwave in our price range and functionality. Purchased product met our needs completely
I would recommend this to a friendMicro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works pretty good. At the beginning it was a bit confusing but now we know how to operate it.
I would recommend this to a friendMy microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery time, great product! Can’t live better without one.
I would recommend this to a friendMike's review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic machine. Inside system are very fragile.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Miguel,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Very quiet and sturdy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to get this microwave to replace our LG because the door handle was plastic and broke after a year of use. This microwave is sturdy, no danger of door handle being broken anytime soon. It is also very quiet which I like. Best deal by far.
I would recommend this to a friendOrder online was so easy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our purchase was handled expertly by Best Buy and the microwave arrived as advertised. Thank you for making this so easy!
I would recommend this to a friend- Cons mentioned:Noise level
Very Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the LOUD Fan and Poor lighting. Microwave operation is ok. I upgraded to a better model Samsung.
No, I would not recommend this to a friend Yuri
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good investment this is the second microwave from this brand that I’ve had and The first one lasted almost 7 years, with an everyday use. It is average size, if I have to replace it I would definitely buy this same one again.
I would recommend this to a friendSamsung never lets us down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave! It was pretty simple to mount above our new stove. High power, easy to clean & convenient that there are many settings including the +30 second button. Great purchase!
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave! Needed a matching one to my stove and dishwasher.
I would recommend this to a friend2 years and Door Key broke:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the microwave looks. We bought this along with the range, dishwasher and fridge. The only problem is that i purchased the microwave in late 2020 and the door key just broke a few days ago. I had to unplug it because the door does not shut all the way now and microwave won't work. I'm not sure this is covered under warranty or if i even have warranty to use:(
I would recommend this to a friendBrand response from Samsung
Posted .We are delighted to know that you love the exterior of the microwave, EdyH. Please keep in mind that only properly qualified service personnel should adjust or repair the oven.
Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If your microwave is not working or has stopped working, here are the links to help you get it back into working order:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Take particular care when cleaning the door seals to ensure that no particles accumulate and prevent the door from closing correctly. Please visit these links to learn how to properly clean your microwave:
https://www.youtube.com/watch?v=hCsRi0XC_zQ
https://www.samsung.com/us/support/answer/ANS00062285/
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145152606) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Very Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the Samsung Microwave online because of the great reviews it got. The order process was easy and I picked up in store. An Associate loaded for me and I was on my way home. So far the Microwave is working great and looks good as well.
I would recommend this to a friend